Providing products, medical and on sight services and training for the blind and visually impaired individuals to provide them the tools necessary for independent living.

A non profit organization providing products, services and medical assistance for the blind and diminishing sight individuals, and their families.

Operations Program Analyst III – Program Planning and Control DepartmentResponsible for critical chain project management (CCPM)/workflow management for 767 Airframe Engineering in order to drive all projects to completion according to senior management’s plans, and manage issue resolution to meet end of year projections. This included scheduling of corrective actions, engineering liaison reports, production resolution requests (PRRs) according to current Business Process Instruction (BPI), and NCR database and shipside action tracker (SAT) reporting for visibility to the factory floor. • Provided service related problems (SRP) workflow management for highly visible FAA investigations. • Drove the process improvement for engineering concurrence between liaison (supplier) and Boeing mechanical engineering teams resulting in time/work flow improvements, saving Boeing 6 days in work flow management. • Improved cross team communications, workflow and effectiveness through streamlining team meeting management, communications, and education.

XBox LIVE Business Operations Group; Digital Supply Chain; Games for Windows LIVE; Games on Demand

Developed, maintained, and managed building project requirements, plans, timelines, issues, risks and challenges in a high paced building environment working with multiple stakeholders, both internal and external to accomplish strict time line and budget constraints. Stakeholders included Architects, Engineers, Washington State and city/county agencies, contractors and sub-contractors, vendors and customers. • Managed the design and implementation networking infrastructures for residential custom homes and the setup of the central network, video and sound systems. • Utilized various process audit techniques for continual refinement of my team’s functionality and continued customer service improvement. • Effectively tracked and communicated the status of multiple projects, key issues, risks and schedule through various channels of communication.

Support Technician Branch Manager/Technical Systems Consultant Responsible for personnel management in the desktop support and call centers service environments within Microsoft and USWEST Corporations. • Successfully built teams by establishing policies, workflow processes, reporting metrics and methodologies. Managed teams ranging from 5 to 20 dedicated professionals for the USWEST Branch in Idaho, Oregon and Washington desktop support/help desk management. • Developed successful technical teams and a series of ‘best practices’ by building teams through aggressive hiring, training, mentoring and promotion processes. Provided direct management and development of teams. • Proven ability to successfully drive / facilitate cross-functional team development via specified training in key areas in order to fulfill individual and team skill sets. • Proven management and team leadership with consulting, deployment and support teams for desktop support groups.

Responsible for supervision of the Advanced Mechanical Engineering department’s machine parts production, quality control and storage. Drove planning and scheduling for each robotic build, including ordering and shipping completed robots to and from Maxtor Asia.