Daniel Welch Email & Phone Number

Sheffield, England, United Kingdom

Morley, England, United Kingdom

Morley

Due to the rate of growth at Hermes, we have invested significantly into our network infrastrucutre. Converting it into an enterprise grade network. Encorporating Ciscos DNA centre amongst other controls to ensure the network runs as smoothly as possible and providing the access my coleagues require.

Morley

Responsible for the configuration and maintenance of the IT network in place at Hermes UK. Daily tasks include configuration of the wireless controller, and its APs. Liaising with service providers to ensure the WAN circuits are in order. Heavily involved with project work to configure the switching infrastructure on new sites, as well as swapping older pieces of kit.

Morley, West Yorkshire, United Kingdom

An adaptation on my previous roll, now moving into majority of project work.

Morley, West Yorkshire

IT and technical support for end users over a variation of platforms. Overseeing depot migrations and initial set up of the IT infrastructure on site whilst liaising with third parties to get that infrastructure integrated into the existing network in place. Also working with third parties to schedule and oversee engineer visits to ensure the right solution is put in place, and for when it’s needed whilst not disrupting the business too much.Providing incident management and overseeing… Show more IT and technical support for end users over a variation of platforms. Overseeing depot migrations and initial set up of the IT infrastructure on site whilst liaising with third parties to get that infrastructure integrated into the existing network in place. Also working with third parties to schedule and oversee engineer visits to ensure the right solution is put in place, and for when it’s needed whilst not disrupting the business too much.Providing incident management and overseeing the resolution of various issues that may affect the business.In this role I also work on various projects, ranging from floor rearrangements, to new site deployments. In this roll I have learnt how to program various Cisco devices within the Cios environment. Show less

Doncaster

I was employed as a Junior and within a year was promoted to IT Support Analyst as the company felt i had learned enough to carry our my role unsupported. Within a year I had learnt how to administrate Active Directory and assign access rights to internal and external customers to the required files and systems. Within my time at Direct Group I was shown how to program telephone lines using the Avaya site administration program and how to route them to the necessary team using callmedia. With… Show more I was employed as a Junior and within a year was promoted to IT Support Analyst as the company felt i had learned enough to carry our my role unsupported. Within a year I had learnt how to administrate Active Directory and assign access rights to internal and external customers to the required files and systems. Within my time at Direct Group I was shown how to program telephone lines using the Avaya site administration program and how to route them to the necessary team using callmedia. With this also came the need to recover archived call recordings using Redbox. Within the company we used other bespoke call recording systems. I further built my experience of keeping to tight deadlines, ensuring telephone and software systems have been provisioned in time for various scheme launches. This role included 1st and 2nd lines of support and I have traveled to various sites to ensure my colleagues have had the solution they required. Show less

Working in the contact centre at Doncaster it was my responsibility to handle calls from customers regarding their insurance policies. My daily duties include working within a team to hit targets and working on the IT system in place. This provided me with experience of working within a busy environment working under pressure to meet targets.

Currys is a nationwide electrical goods retailer. In my role here it was my responsibility to provide customers with the right products for them. My daily duties included using the I.T system in place at Currys, and providing good customer service. From November 2006- October 2010 I worked at the Doncaster branch of Currys, here I was one of the Computing experts where I passed on my knowledge to other staff. This job also taught me how to work as a team ensuring that targets and goals are met.… Show more Currys is a nationwide electrical goods retailer. In my role here it was my responsibility to provide customers with the right products for them. My daily duties included using the I.T system in place at Currys, and providing good customer service. From November 2006- October 2010 I worked at the Doncaster branch of Currys, here I was one of the Computing experts where I passed on my knowledge to other staff. This job also taught me how to work as a team ensuring that targets and goals are met. This job role has helped me improve my technical knowledge and keep up to date with advances in technology. Show less