Capitalized on the opportunity to lead forward-thinking sales and operations within this privately owned national sign provider, including coordinating and directing dynamic new operations system build and migration.♦ Successfully rebuilt a slumping business with regard to staff, process, and tools.♦ Expertly designed and implemented profit-focused sales strategies and marketing plans.

Leveraged broad scope of industry knowledge toward directing three fast-paced nationwide call centers with 300+ employees. Ensured optimal service levels while training, coaching, and mentoring call center managers.♦ Successfully doubled business size every three months consecutively.♦ Seamlessly reworked policies and procedures to adjust for rapid growth.

Strategically steered solutions-centric, multi-site Copart operations, including driving all new business start-up projects encompassing contractor logistics and scheduling. Achieved revenue, budget, and customer satisfaction.Led nationwide catastrophe response teams in rapid response to business challenges for prompt service restoration and compliance with SLA. Established arbitration resolution procedures (i.e. case review, closure).Exhibited experience in facilitating the largest contribution to GM / AGM talent pool of any single facility over a seven-year period through targeted recruiting and training / mentoring with 12 GM promotions from the facility.♦ Recognized with “General Manager of the Year” award.♦ Prepared engaging content for a popular monthly newsletter.♦ Continually gained efficiencies to account for a 20% YoY increase.♦ Consistently exceeded multi-facility goals within a 50-acre storage center.♦ Repeatedly selected as a top mentor for a rigorous Leadership Development Program.♦ Integrated all domestic and international teams to ensure smooth transition processes.♦ Coordinated logistics of vehicle pickups encompassing 20,000+ incoming vehicles annually.(Previous positions include: Strategic Programs Manager & General Manager)

Spearheaded results-centric trades throughout the building process to ensure labor hours aligned with established high-value budgets and time estimates for this privately owned construction and vacation property.Coordinated and managed sub-contractor scheduling efforts. Ensured seamless property operations by managing guest resort initiatives, including construction, HOA maintenance, and new homeowner walkthroughs.♦ Efficiently led furniture production, as well as cabinet and blinds assembly and installation.♦ Successfully served as designated arbitrator tasked with preparing and presenting all cases, including all contractor negligence, construction foreclosure, and employee contract disputes.

Applied strong leadership talents toward directing all facets of high-volume warehouse operations, including training, mentoring, and managing top-notch teams to exceed goals in alignment with warehouse objectives.♦ Successfully drove on-hand RMA liabilities by 80%.♦ Noted for achieving the first “Perfect” security audit score.♦ Recognized as a regional “go-to” for key process enhancements.♦ Increased productivity 30% via reorganization of efficiency and process flow.(Previous positions include: Warehouse Manager & Assistant Sales Manager)