Daniel Westfall Email & Phone Number

Portland, Me, Us

Toronto, Ontario, Ca

Responsible for the oversight of the technologies and application platforms supporting the TD Bank Business. Accountable for aligning people and creating processes, metrics, communications, and focused financial management on the technologies in production that "Run the Bank" and drive stability for US Technology Solutions. Specific focus on managing Enterprise Incident, Problem and Change processes to ensure requirements for US are fulfilled.

Toronto, Ontario, Ca

Responsible for all activities associated with the Bank Operations Command Center to include: 1) Proactive monitoring and detection of any anomalies impacting Bank Operations Departments; 2) Active participation and business ownership where necessary in Technology Incident Management events; 3) Escalation, notification and status reporting for business impacting incidents. Actively engaged in maturing and expanding scope of all of the above to show value add to the business in effort to gain additional investment to allow for further growth in capabilities. Also responsible for Business Continuity Management in support of Bank Operations Departments and associated Business Continuity Plan (BCP) owners.

Toronto, Ontario, Ca

2008 – 2015 – TD Bank – Complete Administrative Responsibility for the US Infrastructure Team comprised of 12 Direct Reports and staff of 440 FTE and Contractors. Accountable for managing $221MM annual budget. Provide leadership and direction to evolve into, and continue to mature a North American Infrastructure organization in an effort to leverage Enterprise capabilities. Established governance and control for the Data Center hosting agreement between parent and segment and continue to drive governance in compliance with all requirements. Continue to drive maturity of relationship between areas of US Technology Services and Infrastructure Technology Solutions to ensure efficient and effective delivery of Infrastructure Services to the Bank. 2001-2008 – Banknorth N.A. - Responsible for all aspects of the Production Operations environment in support of Line of Business Customers. Inclusive of management of 24X7 Data Center and all associated Technology areas: Network Services (Voice and Data), Enterprise Systems Support, Database Management, Distributed Systems Support, LAN/Desktop Support and Customer Service Desk. Responsible for development and continued maturity of Core Operational processes (Change/Incident/Problem Mgt) as well as 24X7 Operations Command Center. Additionally responsible for managing onsite Mainframe Operations Service Provider and associated Infrastructure. Ensure service delivery availability, reliability, performance and scalability of the Technology infrastructure.

Us

Responsible for directing the daily activities of an explosive growth e-commerce Data Center Operations for major financial, insurance and investment clients. Including the 24X7 environment and all related technical staffs (System Administrators (Unix, NT), DBA’s (Informix, Oracle, SQL), Production Analysts/Schedulers (Maestro), IT Support, Call Center/Help Desk (Vantive)) in support of E-Commerce and B2B applications for a 100+ Web Server farm (HP and SUN). Implemented business processes such as Change Management, Problem Management, RCA, SLA Management and System Monitoring to reduce labor costs. Implemented many automated software products (HP Openview, Measureware, ITSM Service Desk, Netcool, Silk Test, etc.).

Direct the daily activities of the mainframe and midrange Scheduling and Production Control teams utilizing CA7, Maestro and Robot job scheduling tools. Additionally responsible for desktop support and call center teams utilizing GEMS for ticket tracking. Responsible for all personnel actions for a staff of 37 individuals. Extremely active in six sigma process improvement effort. Process owner for Scheduling, Customer Care and Escalation/Notification process. Utilize SIPOC model and 4-block diagrams to continuously track and measure significant improvement. Responsible for assembling core management team in the production control area to transform a functionally driven team into a process oriented environment. An active participant in communicating and promoting GE values through train the trainer programs.

Randolph Afb, Tx, Us

Spent entire career in the Information Systems career field. Highlights include assignments at Hickam AFB Hawaii, The Pentagon and USAF Military Personnel Center in San Antonio, Texas. While in the military I was able to continually learn and grow from a technical perspective as well as hone my leadership and management skills.

Computer Systems Management, Information Technology

Associate’S Degree, Computer Systems Management