Technical Support Manager
Responsible for the Technical Support team and inlife Systems used by the business.
Jul 2023 - Dec 2024
AeroLeads people directory · profile
Daniel Wheal Email & Phone Number
Looking For Work
1 work email found
@kcom.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Looking For Work
Location
Kingston Upon Hull, England Metropolitan Area, United Kingdom
Who is Daniel Wheal? Overview
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Quick answer
Daniel Wheal is listed as Looking For Work based in Kingston Upon Hull, England Metropolitan Area, United Kingdom. AeroLeads shows a work email signal at kcom.com and a matched LinkedIn profile for Daniel Wheal.
Daniel Wheal previously worked as Technical Support Manager at Hull Fibre Ltd and Senior Technical Analyst at Hull Fibre Ltd. Daniel Wheal holds Level 4 - Certificate In Computing And It, Pass from The Open University.
Company email context
Email format at kcom.com
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{first}.{last}@kcom.com
86% confidence
AeroLeads found 1 current-domain work email signal for Daniel Wheal. Compare company email patterns before reaching out.
Profile bio
About Daniel Wheal
Daniel Wheal is a Looking For Work. He is proficient in English.
Listed skills include Technical Support, Routers, Troubleshooting, Networking, and 15 others.
14 roles
Daniel Wheal work experience
A career timeline built from the work history available for this profile.
Senior Technical Analyst
Oct 2022 - Jul 2023
Technical Analyst
- Managing day to day of VoIP Systems, Surveys, Quotations, Provisioning and Installation.- Managing Engineering Calenders- Surveying for B2B Wi-Fi Solutions- Quotation Creation, Product Procurement and Arranging installations of Mobile Boosting Technologies- Quotation Creation, Product Procurement and Arranging installations of CCTV / Access Control.
Mar 2022 - Mar 2023
Network Support Engineer
- Monitoring the Network for Outages (Zabbix, The Dude, AirControl, UISP)- Arranging On Call Engineers to visit site for major outtages- Remotely and Locally configuring Industrial, Core and Managed Switches & Routers- Configuring PPPoE Interfaces- Configuring Firewall Rules- Configuring & Managing Radius Servers- Configuring VLANS- Configuring &.
Sep 2020 - Jan 2022
Junior Noc Technician
- Monitoring the Network for Outages- Arranging On Call Engineers to visit site- Remotely and Locally configuring Core Switches, Managed Switches- Configuring PPPoE Interfaces- Configuring Radius Servers- Configuring VLANS- Monitoring PtMP + PtP Connectivity
Mar 2020 - Sep 2020
Network Analyst
- Managing the network in terms of points of interest and expansion- Using various technologies to expand the network where possible- Upgrading the existing network to provide better stability and utilisation.- Liasing with Network Engineers to resolve faults for B2B- Providing 2nd/3rd Line Support to our Customer Care Team where needed.- Configuring.
Oct 2018 - Sep 2020
Provisioning & Delivery Specialist
- Processing B2B Orders- Provisioning / Configuring - PTP Network Solutions- Configuring Voip Phones- Managing day to day Tickets- Dealing with 3rd Party Suppliers- Dealing with hardware suppliers- Processing Adhoc Orders- Managing Engineer Calenders
Jul 2018 - Nov 2018
Technical Associate
- Helping Customers (Business & Residential) with Technical issues (Broadband/Billing Related)- Monitoring The Network for issues- Working With VOIP / SIP Lines- Raising queries to 2nd & 3rd Line- Answering Live Chat Queries- Website Development- Ensuring Tickets & Calls are resolved with SLA- Ensuring i am keeping inline with set KPI's- Helping Engineers.
Feb 2018 - Aug 2018
Admin Assistant
Helping the company with day to day tasks such as;- Setting up products in Magento- Using Sage200 to import products & Update Tracking Information- Using MySQL To Manage Company Databases for the Website and Online Shops- Using Visual Basic (VB.NET & VBA (Excel)) To Create Software to streamline processes- Using HTML to Edit Web pages / product pages.
Sep 2017 - Feb 2018
It Helpdesk Assistant
Helping with the following;- Remote Support for EPOS Systems- Logging incidents- Escalating incidents where needed- Creating Articles/documentation for an in house wiki- Managing windows user accounts- Installation of various software (Epos/microsoft products)- Installation of printers- Installation of handheld scanners- Using Basic SQL Queries to.
Apr 2017 - Aug 2017
Technical Support Analyst (Tier 2)
I help customers get connected to the internet, resolve faults customers may have with their ADSL, VDSL and FTTH broadband connection, setup emails and any connection problems with staying online.- Configuring Routers/Modems- Troubleshooting Internet problems (Disconnections, Wireless Issues, Slow Speeds)- Booking Appointments and liaising with faultsmans.
Jan 2013 - Apr 2017
Escalation Analyst
I am part of a 5 person team, we deal with basically 2nd line issues that the frontline team need us to look into.Making sure tickets/complaints/emails are dealt with within SLA'sLiaising with Customer complaint executives to give the customer the best experience possible.ensuring tickets are sent to the correct place with as much information as possible..
May 2016 - Mar 2017
Duty Manager (Shift Cover)
My main reason for embracing this role was due to being short staffed, i jumped at the oppertunity to get first hand experience at being a duty manager, often covering full shifts to a few hours on a daily basis. - Managing a team of 30+ Technical Support Analysts - Ensuring analysts are hitting call KPI's (Average Handle Time, not using codes too often.
Nov 2016 - Jan 2017
It Support
Endike Community Care Association
I helped and taught the elderly to use computers, i built computers and managed the website.
Feb 2011 - Aug 2011
7 education records
Daniel Wheal education
Level 4 - Certificate In Computing And It, Pass
Various Certificates, Various Fields Of Interest, Pass
Level 3 - National Award For It Practitioner, Pass
Hull College
Level 3 - Btec National Diploma - It Practitioner, It, Pass, Pass, Merit
Hull College
Level 2 - Btec First Diploma - It Practitioner, Pass
Hull College
Level 1 - It @ Work, Information Technology, Pass
Hull College
Education record
Endeavour High School
FAQ
Frequently asked questions about Daniel Wheal
Quick answers generated from the profile data available on this page.
What is Daniel Wheal's role at their current company?
Daniel Wheal is listed as Looking For Work.
What is Daniel Wheal's email address?
AeroLeads has found 1 work email signal at @kcom.com for Daniel Wheal.
Where is Daniel Wheal based?
Daniel Wheal is based in Kingston Upon Hull, England Metropolitan Area, United Kingdom.
What companies has Daniel Wheal worked for?
Daniel Wheal has worked for Hull Fibre Ltd, Vip Group Of Companies, Wisper Broadband Limited, Connexin, and Savantini Limited.
How can I contact Daniel Wheal?
You can use AeroLeads to view verified contact signals for Daniel Wheal, including work email, phone, and LinkedIn data when available.
What schools did Daniel Wheal attend?
Daniel Wheal holds Level 4 - Certificate In Computing And It, Pass from The Open University.
What skills is Daniel Wheal known for?
Daniel Wheal is listed with skills including Technical Support, Routers, Troubleshooting, Networking, Remote Troubleshooting, Customer Service, Vpn, and Dns.
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