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@nsw.gov.au
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Daniel Whelan is listed as Network Administrator at NSW Department of Education and Communities at NSW Department of Education and Communities, a with 21748 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at nsw.gov.au and a matched LinkedIn profile for Daniel Whelan.
Daniel Whelan previously worked as Network Administrator at Nsw Department Of Education And Communities and Support Analyst at Nsw Department Of Education And Communities. Daniel Whelan holds Diploma In Computer Applications from University Of Wollongong.
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Daniel Whelan is a Network Administrator at NSW Department of Education and Communities at NSW Department of Education and Communities. He possess expertise in network administration, network design, network security, project management, project delivery and 27 more skills.
Listed skills include Network Administration, Network Design, Network Security, Project Management, and 28 others.
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Illawarra And South East, Nsw, Australia
My current role is responsible for managing around 4000 devices. 2500 HP switches and a mixture of around 1200 Aruba WAPs, HP WAPs and Apple Airports. I have over 250 sites ranging from the Victorian border up to Helensburgh and out to Queanbeyan. This forms part of the largest communications network in the Southern Hemisphere.
Wollongong State Office
Working with 4 varied support group roles, ERN Support, Vendor Support, Web Services and First Level Support, I am a valued multi-skilled employee.Logging and assigning cases to the DET bespoke Remedy implementation to facilitate client’s receiving timely advice for IT related problems and enquiries.Resolving cases by providing high level, step by step diagnosis and troubleshooting of client’s requests for assistance with a broad range of IT related problems.Following up the resolution of outstanding calls referred to designated specialist areas within ITD and 3rd party vendors by ICT Service Desk, to ensure client needs and SLAs are met.Liaising with other DET support groups and ICT Service Desk staff on a case by case basis.Working according to a strong client focus philosophy and monitoring user satisfaction within the ICT Help Services Helpdesk framework.Contributing to and at times supervising, projects and tasks as directed by the ICT Site Manager and my various Team Leaders.Providing feedback and support to my ICT Site Manager and my various Team Leaders on matters affecting the delivery of support to clients including making recommendations for use in change management.Assisting in the training and orientation of new Service Desk staff in a range of tasks including case logging, case referral and documentation procedures as required.Participating in on-going training and staff development to ensure skill levels are current and collaborating where information sharing is appropriate.Gaining and applying knowledge and understanding of ethical practices, EEO and OH&S policies and the Ethnic Affairs Priorities Statement, and acting as a role model for others.
Designed and built computer applications. Undertook study in project design and implementation
Learned the ITIL framework Implemented the ITIL framework on various hypothetical business’s. Undertook and successfully completed.
The completion of this course has given me the ability to be able to work on any construction site in NSW.
Learned how to effectively start and run a small business. Studied effective team management
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Daniel Whelan works for NSW Department of Education and Communities.
Daniel Whelan is listed as Network Administrator at NSW Department of Education and Communities at NSW Department of Education and Communities.
AeroLeads has found 1 work email signal at @nsw.gov.au for Daniel Whelan at NSW Department of Education and Communities.
Daniel Whelan is based in Greater Sydney Area, Australia while working with NSW Department of Education and Communities.
Daniel Whelan has worked for Nsw Department Of Education And Communities.
You can use AeroLeads to view verified contact signals for Daniel Whelan at NSW Department of Education and Communities, including work email, phone, and LinkedIn data when available.
Daniel Whelan holds Diploma In Computer Applications from University Of Wollongong.
Daniel Whelan is listed with skills including Network Administration, Network Design, Network Security, Project Management, Project Delivery, System Administration, Disaster Recovery, and Technical Support.
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