Senior Vice President, Home Loans Servicing, Legacy Asset Servicing
Current- Senior Vice President/ Enterprise Customer Care Resolution - Client Coverage Model (2015 to Present)Responsible for analyzing complex high-risk cases and making recommendations to executives. Reviewed department.
- Managed the bank’s relationship with the CA Attorney General Office in relation to the adherence to the National Mortgage Settlement. Reduced the average response time to less than 30 days and strengthened the bank’s.
- Liaison for the bank and all California elected officials.