Daniel Wickham Email & Phone Number

Nottingham, England, United Kingdom

As a Liquidlogic System Consultant, I evaluated operational efficiency, identified areas for improvement, and supported the current team in implementing recommendations and collaborating on system development. My responsibilities included reviewing governance arrangements and support structures for Liquidlogic systems, presenting change recommendations to heads of service and improving cross team relationships. Key proposals involved transitioning to cloud hosting and enhancing the functionalities of key applications like LCS, EHM, and CP-IS.Developed a tracking system for change requests, facilitating daily cross-team collaboration and on the reporting to senior leadership.Conducted in-depth assessments of Liquidlogic applications, focusing on governance, operational delivery, issues management, end-user training, system development and opportunities for change.Promoted collaboration among Children’s Services practitioners and technical staff to optimize application development and support.Launched an initiative to manage electronic and paper record retention, developing policies and schedules to handle over two years' worth of work.Delivered detailed action plans for projects, including MASH implementation and system simplification, ensuring alignment with departmental goals.Leading the implementation of Liquidlogic hosting solutions to enhance system stability and reduce downtime, while proposing improvements to end-user training.Identified and prioritized key projects aligned with Nottingham City’s operational needs, improving system functionality and user experience.This role exemplified my commitment to effective systems management within public service organizations, aiming to improve outcomes for children and families in Nottingham City.

Delivery of a detailed analysis of data quality issues and a set of reports to quantify and give insight into the priority areas for attentionHigh-level assumption testing and possible automated resolution of a large number of recordsCompletion of investigation of the 10s of thousands records is to determine the appropriate responseCorrecting or creating individual case records (these will become clear once we have addressed the key demographic inconsistencies)Prioritising of the data quality work required Provision of the advice on the most effective solutions to resolving the data quality issuesDeploy expert resources to enable MCC to address priority data quality issues, this will mainly be in the form of electronically (in conjunction with the system supplier) / batch processing solutions, but may also require some support to the internal team for areas of manual correctionOrganise and direct, where feasible, the internal resources to carry out the more straightforward workProduce documents detailing the ideal Information Governance and decision-making forums that would be required to manage this issue going forward, together with a time scaleDevelop and review exception reports across key areas (Demographics, incomplete cases, duplicate records etc)Production a recommended data quality and performance framework that should be adopted by MCC and guide the Council to implement it

Bath, England, United Kingdom

Creation and delivery of the SEN2 2023 statutory return.

Lead analyst for ensuring the ongoing delivery of the performance framework and further development of children’s services performance reporting.Writing and presenting performance reports to a range of meetings including but not limited to Transformation Board, Children’s Improvement Board, Education Challenge Board, Overview & Scrutiny and internal and partnership meetings.Supporting Ofsted monitoring visits/inspections.Management of ad-hoc requests including FOIs (coordination/management/completion)Single point of contact for children’s services analytics including the delegation of work to analysts in the team across both children’s social care, education, and the Supporting Families Programme.Responsible for the delivery of the children's services statutory returns including but not limited to CIN return, 903 Looked After Children return, Fostering return, quarterly adoption return, Social Care Workforce return).Supporting the transformation agenda and the improvement journey for children’s social care and learning services with the provision of data and insight to support improvement projects.Involved in the design, testing and implementation of system developments.Development of a suite of Power BI reports.

Gathering requirements from the Service to establish configuration of workflow and form requirements across LCS, LAS, EHM and EHCP. Using Liquidlogic configuration tools for example: Form Design;System Configuration Maintenance;Document Type Maintenance;Profile Rights;Responsibilities include;Transition to Business as Usual:Supporting System Admin Testing;Development of BAU Transition matrix of key tasks/ Responsibilities.Supporting BAU System Team through go-liveSupporting the project team in problem resolution from configuration or data migration workstreams.

Birkenhead, Merseyside, United Kingdom

• Accountable for the effective management of the Children’s Systems Team including 9 members of LCS, EHM and Capita ONE support staff and a dedicated SQL report developer, tasked with identifying areas for improvement, expansion, and savings.• Successfully balance line-managing two smaller teams providing targeted systems support, alongside Children’s Systems Team, illustrating excellent planning and time management skills.• Guest Member of SLT, assisting the proper maintenance of all systems by providing regular updates as and when available.• Optimise the overall reach and efficiency of the systems by executing wholesale redesign and implementation of new care planning strategies and CIN, CP, and CLA pathways.• Ensure that all technical resources are properly maintained and supported through procuring new modules and systems including Groupwork and the Liquidlogic Mobile App.• Currently working towards extensive PowerBi end-to-end report development, a project to implement PowerBi into the children’s services using M, DAX, great visuals, and engaging dashboards to schedule reports.• Utilise robust technical skills to write SQL queries, provide department-wide business analysis and process mapping, and effectively redesign and introduce new Integrated Front Door and Troubled Families processes.• Foster a culture of collaboration and support by building a large professional network of suppliers, stakeholders, and other professionals, managing contracts and relationships as necessary.• Consistently improve the confidence and competence of the team by recruiting highly qualified individuals and administering rigorous training and coaching, as well as ongoing support.

Wirral, Merseyside, United Kingdom

• Spearheaded the design and implementation of new functionality on a consistent basis, identifying areas for improvement and working to boost recording accuracy levels.• In charge of a small team of professionals tasked with developing and administering system support, helpdesk support, and bespoke training to Liquidlogic users.• Minimised system errors and eradicated bugs by logging issues via Jira and making changes to resolve them.• Developed new processes and procedures, compiling proposals for presentation to the management teams, and taking the lead on all LCS and EHM development projects.• Acted as an ambassador for the Liquidlogic Systems team at user groups, presenting to large audiences and working alongside each individual to ensure optimal results.• Created an effective and user-friendly system by carrying out extensive system configuration to ensure all user needs were being appropriately met, whilst working with the IT department to make sure all infrastructure was sound.• Boosted the efficiency of LCS and EHM systems development to ensure all work carried out aligned with departmental requirements.• Implemented Helpdesk SLAs, User Control Access policy, and Training Policy, maintaining total compliance.

Chester, United Kingdom

• Monitored system function in order to identify deficits and areas for improvement, devising and implementing new services to improve functionality and recording accuracy.• Provided exemplary service whilst managing the LCS helpdesk, addressing all calls within 24 hours and handling issues with tact, professionalism, and optimism.• Delivered in-depth training on all new systems on LCS, as well as training for users of EHM.• Demonstrated strong leadership capabilities and innovative mindset through successfully championing LCS, LAS, and EHM development projects and upgrades.• Swiftly identified system errors and bugs, working to provide solutions for all issues and logging issues via Jira when appropriate.• Improved existing systems to ensure that service users where receiving the best possible support through executing system configuration.• Devised new processes and procedures and presented proposals, reports, and papers to senior management and management teams for approval.• Attended user groups and represented the Liquidlogic Administration team, offering guidance, information, and assistance wherever possible.

Chester, United Kingdom

• First point of contact for service users in crisis, offering advice, support, and information to help alleviate a wide range of concerns and issues.• Managed all calls to EDT spanning the Cheshire West area for Children’s and Adult’s Social Care and Mental Health Services.• Designated Liquidlogic expert, tasked with support the EDT team as well as representing EDT at user groups.• Worked closely with individuals in order to understand their needs and subsequently provide the most appropriate adult services under PACE.• Collaborated with external partners to establish Mental Health Act assessments, ABE interviews, and joint home visits on a regular basis, ensuring service users were getting the support they needed.• Enhanced information management by maintaining service records across 5 different electronic recording systems.

Ellesmere Port, Cheshire, United Kingdom

• Collaborated with a range of social workers, managers, and business support staff to ensure data quality and IT issues were swiftly identified and mitigated. .• Supported Child in Care, Child in Need, Children with Disabilities, and Safeguarding teams so that all processes and actions progressed seamlessly.• Worked directly with service users in Family and Children’s Centres, demonstrating compassion, patience, and professionalism at all times.• Improved office management and efficiency by executing general administrative duties as required.

Bachelor'S Degree, Computer Science

Education record

Activities and Societies: While at Cheshire Oaks high I was captain of the basketball team and a member of the football and cricket teams.