Daniel Wickham Email & Phone Number

Nottingham, England, United Kingdom

As a Liquidlogic System Consultant, I evaluated operational efficiency, identified areas for improvement, and supported the current team in implementing recommendations and collaborating on system development. My responsibilities included reviewing governance arrangements and support structures for Liquidlogic systems, presenting change recommendations to.

Delivery of a detailed analysis of data quality issues and a set of reports to quantify and give insight into the priority areas for attentionHigh-level assumption testing and possible automated resolution of a large number of recordsCompletion of investigation of the 10s of thousands records is to determine the appropriate responseCorrecting or creating.

Bath, England, United Kingdom

Creation and delivery of the SEN2 2023 statutory return.

Lead analyst for ensuring the ongoing delivery of the performance framework and further development of children’s services performance reporting.Writing and presenting performance reports to a range of meetings including but not limited to Transformation Board, Children’s Improvement Board, Education Challenge Board, Overview & Scrutiny and internal and.

Gathering requirements from the Service to establish configuration of workflow and form requirements across LCS, LAS, EHM and EHCP. Using Liquidlogic configuration tools for example: Form Design;System Configuration Maintenance;Document Type Maintenance;Profile Rights;Responsibilities include;Transition to Business as Usual:Supporting System Admin.

Birkenhead, Merseyside, United Kingdom

• Accountable for the effective management of the Children’s Systems Team including 9 members of LCS, EHM and Capita ONE support staff and a dedicated SQL report developer, tasked with identifying areas for improvement.
• Successfully balance line-managing two smaller teams providing targeted systems support, alongside Children’s Systems Team, illustrating excellent planning and time management skills.
• Guest Member of SLT, assisting the proper maintenance of all systems by providing regular updates as and when available.
• Optimise the overall reach and efficiency of the systems by executing wholesale redesign and implementation of new care planning strategies and CIN, CP, and CLA pathways.
• Ensure that all technical resources are properly maintained and supported through procuring new modules and systems including Groupwork and the Liquidlogic Mobile App.
• Currently working towards extensive PowerBi end-to-end report development, a project to implement PowerBi into the children’s services using M, DAX, great visuals, and engaging dashboards to schedule reports.

Wirral, Merseyside, United Kingdom

• Spearheaded the design and implementation of new functionality on a consistent basis, identifying areas for improvement and working to boost recording accuracy levels.
• In charge of a small team of professionals tasked with developing and administering system support, helpdesk support, and bespoke training to Liquidlogic users.
• Minimised system errors and eradicated bugs by logging issues via Jira and making changes to resolve them.
• Developed new processes and procedures, compiling proposals for presentation to the management teams, and taking the lead on all LCS and EHM development projects.
• Acted as an ambassador for the Liquidlogic Systems team at user groups, presenting to large audiences and working alongside each individual to ensure optimal results.
• Created an effective and user-friendly system by carrying out extensive system configuration to ensure all user needs were being appropriately met, whilst working with the IT department to make sure all infrastructure.

Chester, United Kingdom

• Monitored system function in order to identify deficits and areas for improvement, devising and implementing new services to improve functionality and recording accuracy.
• Provided exemplary service whilst managing the LCS helpdesk, addressing all calls within 24 hours and handling issues with tact, professionalism, and optimism.
• Delivered in-depth training on all new systems on LCS, as well as training for users of EHM.
• Demonstrated strong leadership capabilities and innovative mindset through successfully championing LCS, LAS, and EHM development projects and upgrades.
• Swiftly identified system errors and bugs, working to provide solutions for all issues and logging issues via Jira when appropriate.
• Improved existing systems to ensure that service users where receiving the best possible support through executing system configuration.

Chester, United Kingdom

• First point of contact for service users in crisis, offering advice, support, and information to help alleviate a wide range of concerns and issues.
• Managed all calls to EDT spanning the Cheshire West area for Children’s and Adult’s Social Care and Mental Health Services.
• Designated Liquidlogic expert, tasked with support the EDT team as well as representing EDT at user groups.
• Worked closely with individuals in order to understand their needs and subsequently provide the most appropriate adult services under PACE.
• Collaborated with external partners to establish Mental Health Act assessments, ABE interviews, and joint home visits on a regular basis, ensuring service users were getting the support they needed.
• Enhanced information management by maintaining service records across 5 different electronic recording systems.

Ellesmere Port, Cheshire, United Kingdom

• Collaborated with a range of social workers, managers, and business support staff to ensure data quality and IT issues were swiftly identified and mitigated..
• Supported Child in Care, Child in Need, Children with Disabilities, and Safeguarding teams so that all processes and actions progressed seamlessly.
• Worked directly with service users in Family and Children’s Centres, demonstrating compassion, patience, and professionalism at all times.
• Improved office management and efficiency by executing general administrative duties as required.

Bachelor'S Degree, Computer Science

Education record

Activities and Societies: While at Cheshire Oaks high I was captain of the basketball team and a member of the football and cricket teams.