Phone National Sales

August 2020 – February 2023Develop and maintain relationships with customer base, including key wholesale accounts, ensuring their happiness with Ferguson products and services at all times. Continually improved sales skills and product knowledge Ferguson's products.• Answered inbound telephone calls – placing orders, troubleshooting, and completing product research, product placement, and identification. Contributed to sales team coaching and development.• Spearheaded initiative to grow sales – participating in programs with sales and product teams. • Led in revenue generating role– covering homeowner sale calls from a five-state territory. Researched leads database to locate potential clients and build new client relationships with assigned territory.• Duties included account management, cold calling, prospecting, and developing relationships.• Worked with other branch personnel to ensure customer happiness from order to delivery and beyond for remodel plumbers and contractors – troubleshooting homeowner repair and installation orders in a 6-state sales area.

• Spearhead channel sales initiatives to grow and exceed monthly and quarterly sales targets for automotive parts. Elevated the customer experience while selling LKQ Automotive products. Used account management best practices to sell add-ons.• Completed training on LKQ computer ordering systems and multitasking on new sales orders.• Developed a loyal client base and increased sales volume to customer needs – managing a high volume of complicated orders for automotive parts, meeting and exceeding sales goals and standards.• Led in meeting targeted revenue, developing new sales programs, and providing customer service.• Managed accounts and developed business by utilizing consultative marketing and sales techniques.• Established territory through cold calling and prospecting while supporting current accounts.• Recognized as a sales visionary and creative thinker who has an excellent record of sales performance and high productivity with good leadership, organizational, and communication skills for demanding sales environments.

• Taking high volume complicated phone orders, of automotive parts. All makes models• Meeting and exceeding goals and standards.• Completed training on “LKQ computer ordering systems. Multitasking multiple orders.

• Provided outstanding customer service for telesales – developing client relationships as well as building and increasing individual sales volume, as a Telephone Sales Representative, to consistently win new customer sales.

• Provided detailed information to customers. Applied sales and marketing skills on promotions for kitchen, laundry, and many other major appliances. Reviewed installation setup with customers.• Developed a vast knowledge of appliance sales and a laser focus on customer relations. Led initiative to train other sales techniques as well as merchandising. Was top Sales Representative in volume and protection agreement sales.

Title is Consultive sales. In the home appliance department. .Selling kitchen and laundry products from many major manufactures.

Employment History: United Road Services, Romulus/ Livonia MI 5/29-1/13/2012This position entailed the selling of automotive transport services. Moving vehicles by auto carrier trucks all over the nation. Marketing auto dealer ships fleet movements as well as moving personal vehicles. This was an inside sales position managing existing accounts as well as cold calling new poetical customers. This job required great price negotiating skills, knowledge of vehicle specs across a wide range of types.Outstanding Achievements; During my employment duration at this company I sold several large “track fantasy” companies that allow their customer to drive high end sports cars. I opened up new business by targeting national car shows and getting leads on customers to retarget them before these shows. I also grew my sales by targeting large scale construction companies that constantly moving vehicles across the nation. I mastered their CSR program ‘Sales Force” and Inside Company program “Oviss” with very little training.

Provided leadership in the selling (inside sales) of automotive transport services which included moving vehicles by auto carrier trucks all over the nation. Marketed to automobile dealerships, fleet movements as well as moving personal vehicles.  Sold automotive transport services which included moving vehicles by auto carrier trucks all throughout the nation. Marketed to auto dealerships for vehicle movements. Managed accounts as well as cold called new customers

Selling electronic recycling services by telephone and in person to business customers. Often this included sell against competitors who offered the same services for free. I averaged 65 to 100 calls per day. Sent massed E-mails to cover more area efficiently.Dispachted trucks often supervising the recycling material pick up and packaging at the job site.Outstanding Achievements; During my employment duration at this company. I increased their Michigan territory by an estimated 80% and achieved and exceeded the monthly sales quota and made their set bonuses every month. I singled handedly found and negotiated, quoted, and supervised the recycling of FORD MOTOR Company’s Cray Super Computer. An estimated 15 tons of high end of resalable E-waste. This job after resale was over an estimated ONE HUNDRED AND THRITY THOUSAND DOLLARS, NOT INCLUDING LABOR AND RIGING FEES. I also mastered their CRS program “ACT”.

• Built relationships with customers selling electronic recycling services to business customers. Mastered relationship sales to sell against competitors who offered the same kind of services for free. • Completed 65 to 80 high-quality sales calls per day. Sent mass e-mail to target and cover more areas.• Supervised each deal sold to keep with ISO 9000 standards. Increased the Michigan territory sales by an estimated 25% and exceeded monthly sales quota. Made company set bonuses every month. • Singled-handedly found and negotiated, quoted, and supervised the recycling of Ford Motor Company’s Cray Super Computer. This generated an estimated 15 tons of high end, resalable materials, and E-waste.

• Provided sales leadership in designing, educating, advising, and reading blueprints for the sale of luxury bath & kitchen fixtures – meeting and exceeding Sears sales quota during the duration of the tenure of employment. • Mastered the Sears computer inventory system. Designed, educated, advised, and read blueprints for the sale of luxury bath & kitchen fixtures as well as covered flooring, ceramic tile, and custom shower door layouts.

Mathieson Supply, Livonia MI 12/03 – 12/05Inside Sales Associate Designing, educating, advising for the sale of bath remodeling materials including Crane Acrylics, American Standard, Kohler, Eljer ceramics, Bertch cabinetry, and Symons pressure balanced shower systems. Working both contractor and sales, I quickly became this company’s top earn

Designing, educating, advising, and reading blue prints for the sale of luxury bath & kitchen fixtures, flooring, ceramic tile, custom shower door layouts, etc.Outstanding Achievements; I met and exceeded Sears sales quota. I mastered the Sears computer system and product line. I was forced to leave this job to care for very ill mother.

Consulting with customers regarding their complete kitchen and bath remodeling projects. Designing, measuring, and calculating for complete floor to ceiling upgrades. Troubleshooting customers’ concerns along with coordinating the dispatch of plumbers for in-home services. Buying, controlling, and maintaining inventory levels used for showroom sales and remodeling installations. Outstanding Achievements; During my employment duration at this company I was instrumental in convincing this family owned company to drop selling parts and pieces to repair products that they had services plumbers to fix and concentrate on remodeling and service. Greatly increasing their profits and sending them in a new and vibrant business direction.