Daniel Wilkerson Email & Phone Number

Spanish Fork, Ut, Us

Work collaboratively with cross-functional teams to drive revenue growth with new and existing customers.Exceed quarterly and annual revenue targets while contributing to overall company goals.Provide accurate weekly forecasts and sales plans.Create consultative sales presentations to demonstrate PartnerOptimizer's products.Develop and manage partner relationships to ensure over-achievement of assigned goals.Track, measure and manage partners’ success against metrics to… Show more Work collaboratively with cross-functional teams to drive revenue growth with new and existing customers.Exceed quarterly and annual revenue targets while contributing to overall company goals.Provide accurate weekly forecasts and sales plans.Create consultative sales presentations to demonstrate PartnerOptimizer's products.Develop and manage partner relationships to ensure over-achievement of assigned goals.Track, measure and manage partners’ success against metrics to maximize results. Show less

Partnership Leaders is the industry association for Partnership/Channel/ Alliances/Business Development leaders.

United States

PX Gamification helping solve the the dilemma of partner engagement. Scaling your ecosystem, with massive ROI

South Jordan, Utah, United States

Utah, United States

Lehi, Utah

As a Supervisor of Technical Support, I was responsible for the overall success of SolutionReach Inc Technical Support Department, under Customer Success. I oversaw the management of a business unit composed of 20 technical support specialists.I am responsible for managing technical support strategic initiatives, enhancing culture, creation of clearer career paths, training implementation, leadership development and customer satisfaction.Core duties include: 1) Management… Show more As a Supervisor of Technical Support, I was responsible for the overall success of SolutionReach Inc Technical Support Department, under Customer Success. I oversaw the management of a business unit composed of 20 technical support specialists.I am responsible for managing technical support strategic initiatives, enhancing culture, creation of clearer career paths, training implementation, leadership development and customer satisfaction.Core duties include: 1) Management and leadership of processes for the continuous improvement of the customer experience; 2) Emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training;3) Performance metrics include case resolution time, call efficiency, low abandonment rate, staffing utilization, and employee turnover;4) Creation of continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale;5) Establishes trusted relationships with Supervisors and Team Leaders (and their respective teams);6) Responsible for providing coaching and assistance to improve leadership management skills;7) Internal escalation point for Engineering, Business Development and Strategic Alliance teams;8) Develops and execute systems and programs that improve efficiency of Client Success department;9) Oversees resolution to client issues, ensuring satisfactory results;10) Executes strategies that improve customer satisfaction and retention;11) Measures customer experience data to identify trends and make recommendations for improvement;12) Reduces customer churn through ensuring value delivery;13) Provides feedback to Client Success management concerning service delivery successes and failures;14) Creates programs and incentives to increase client retention and staff efficiencies;15) Recruits, hires and retains quality employees. Show less

Orem, Utah

+ Oversaw and participated in the coaching of the team in Service Excellence - Managed a team of 20-30 technical support representatives; + Managed client communication, issue escalation, solution delivery, and incident management;+ Promote and maintain a high quality, professional and service-oriented culture among staff; + Act as the liaison between stakeholders/ C-level executives, business, and development teams to ensure customer needs and expectations are met. + Manage… Show more + Oversaw and participated in the coaching of the team in Service Excellence - Managed a team of 20-30 technical support representatives; + Managed client communication, issue escalation, solution delivery, and incident management;+ Promote and maintain a high quality, professional and service-oriented culture among staff; + Act as the liaison between stakeholders/ C-level executives, business, and development teams to ensure customer needs and expectations are met. + Manage schedules, and PTO to ensure adequate phone queue, email, and self-service coverage Ensure that the team is actively engaged in contributing; + Managed Knowledge Base articles as part of the departments workflow + Drove assigned departmental projects to completion; + Ensured team processes were aligned and or adhered to the departmental operations; + Act as a point of contact for critical issues or politically escalated customers; + Facilitate team-building, 1:1 interviews and MBO activities; + Set objectives and measure key results;+ Delivered on departmental KPI's. Show less

Greater Salt Lake City Area

As a trainer, Daniel directed and trained a team of analysts working to support Apple consumer products. Daniel played a critical role in supplying to the customer repair journey by minimizing unnecessary contacts and resolving order-related issues in a timely manner. + As a Trainer, Daniel supported employees' success through performance management - Managed team to productivity and quality objectives.+ Cultivated team development through critical and creative thinking while… Show more As a trainer, Daniel directed and trained a team of analysts working to support Apple consumer products. Daniel played a critical role in supplying to the customer repair journey by minimizing unnecessary contacts and resolving order-related issues in a timely manner. + As a Trainer, Daniel supported employees' success through performance management - Managed team to productivity and quality objectives.+ Cultivated team development through critical and creative thinking while ensuring the team executed accurately and efficiently on tasks, which included applying agreement coverage support and facilitating the movement of parts and orders for the Americas supply chain - + Effectively supervised 15+ business analysts - Effectively executed on management and administrative tasks such as leading staff meetings, conducting regular one-on-one's, hiring, training, and development of employee performance - + Ensured daily, monthly, quarterly operational metrics were met - Drove operational improvements, team collaboration, and recommended innovative solutions to business challenges - + Established clear and effective working relationships and communication channels with internal partners (CSS teams, Field Services, Service Order Management, Logistics, Finance, etc.)+ Built relationships and sought to understand what motivates individuals.+ Led a standard for high-quality work by consistently meeting and exceeding performance goals - Identify, promote, and implement innovative ideas to improve the customer experience and overall performance within the business unit - Achieved or exceeded position goals and objectives as set by manager. Show less