Daniel Willets Email & Phone Number

El Segundo, Ca, Us

• Built relationships with public sector clients (Police Departments, Fire Departments, City Halls, etc) and uncovered their implementation needs through Discovery.• Collaborated and partnered internally with Development, Sales, Project Managers, and Senior Leadership to remove any implementation roadblocks.• Helped HRIS startup department streamline their internal processes (authored a 182-page Implementation User Guide and distributed to the team)• Participated in several process improvements initiatives to drive increased NEOGOV adoption for clients including: Reducing NEOGOV new hire onboarding time & improving internal enablement, actively engaging development partners to streamline system processes through product enhancements, and reducing overall Implementation Cycle Time by eliminating ambiguity on implementation requirements by creating an in depth, task based, Implementation Checklist (50+ tasks) that became a department standard for my team.• Implemented enterprise ($250K+ ARR) and mid-market clients successfully onto the NEOGOV platform.• Demonstrated superior project management skills by managing implementations (both enterprise and mid-market) with zero missed deadlines.

San Francisco, California, Us

• Founding member of Global Onboarding Team at Deel across North America and EMEA.• Successfully implemented over $5M worth of ARR through enterprise and mid-market accounts in North America, EMEA, APAC, and LATAM regions.• Successfully implemented the Deel platform to over 300 clients in 80+ countries around the world• Demonstrated superior project management skills by managing 40+ simultaneous client implementations (both enterprise and mid-market) with zero missed deadlines. • Partnered with Enablement and Training teams to roll out company-wide knowledge shares on the Deel Shield products (contract compliance).• Partnered with finance team to reduce defects across global payments by 30%.• Assisted with scaling the Global Onboarding Team by interviewing several candidates in the hiring process alongside management.• Maintained a high level of knowledge of Deel’s products to ensure clients receive the maximum benefit of their new global compliance and payroll system.

Schaumburg, Illinois, Us

• 100% responsible for a seamless onboarding experience for client's by configuring, and building, custom Time & Labor databases within Paylocity's HCM software.• Exemplified superior project management skills by simultaneously interviewing candidates, participating in Green Belt projects (Lean Six sigma), and managing 20+ client implementations weekly with zero missed deadlines.• Successfully implemented over $2M worth of ARR small market and mid-market accounts for Paylocity• Advised clients on the best practices for deploying state, local, and federal labor laws within their industry as their primary business consultant.• One of the primary mentors on the team responsible for training new hires to promote their growth, ongoing development, and overall success.• Participated in multiple Green Belt initiatives (Lean Six Sigma) to improve process quality, reduce defects, and increase department productivity.

Schaumburg, Illinois, Us

• Deployed independent and collaborative problem solving to develop effective solutions to complex problems.• Demonstrated the ability to be a reliable knowledge base for Account Managers, Implementation Consultants, and Sales members needing further assistance.• Frequently generated SQL queries to evaluate, test, and analyze system functionality concerns reported by internal and external customers.• Partnered with Operation Product Partners, Product Owners, and Software Developers to pinpoint key issues within the system, assessing impact across entire client base.• Partnered with Database Administrators (DBA) by providing SQL queries to be run in Paylocity’s production environments.

Schaumburg, Illinois, Us

• Utilized project management to handle implementing 20-30 businesses simultaneously with various degrees of complexity.• Successfully implemented over $3M worth of ARR mid-market and major accounts for Paylocity.• Consulted with business owners on: National tax laws (and state specific compliance procedures), industry specific reporting and filing, IRS regulations, and how to reduce operating expenses.• Deployed Accounting principles to accurately balance 941 Quarterly Reports to the client’s previous provider and prepare W-2 data.• Converted all payroll data from previous providers during configuration, while providing quality assurance checks to ensure all setup work has been completed accurately with a high level of detail.• Verified contracted products and solutions, understood client’s priorities, and crafted tailored timeline for the implementation of all requested products.• Provided training to clients with system navigation, assistance during test payrolls, report generation, Paylocity’s Education and Knowledge (PEAK) database, Learning Management Software (LMS).• Maintained a high level of knowledge of Paylocity’s products to ensure clients receive maximum benefit of their new payroll system.

Stamford, Connecticut, Us

• Ensured all reporting employees adhere to company polices and production objectives.• Prepared detailed refund reports for accounting department and write-off reports for all defects caused by agents.• Coordinated with Quality Control & Schedule Change departments to ensure cohesiveness while processing exchanges.• Generated tickets to follow up with airline vendor responses, refund status updates, escalations, etc.• Pinpointed coaching opportunities for call center agents who break company or airline policies and procedures.

Stamford, Connecticut, Us

• Maintained clear communication with customers to ensure flight accuracy.• Company mentor assisting 50+ agents that immediately resolved multiple challenges with airlines & travel programs.• Verified customer passports, visas, and government issued IDs for international departures.• Remained up to date on all Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) policies to ensure customer security and compliance with government regulations.• Provided Quality Assurance, coaching, and performance evaluations for 20-30 call center agents.

Meridian, Id, Us

• Integrated various coaching strategies to ensure agents’ success and to improve their overall performance.• Provided Quality Assurance for 20-30 call center agents.• Assisted in providing training classes to agents about company processes and procedures, system navigation, Salesforce operations, and how to apply company call flow to provide exceptional customer service.

Atlanta, Ga, Us

This internship showed me the value of hard work, honed my professionalism, and has served as a stepping stone into greater opportunities which has promoted my growth and development. • Established professional relationships with business owners to close sales.• Largest personal sale of the summer was over $10,000.• Generated over $50,000 in revenue over the summer for the company.• Finished as the 2nd highest Account Executive in the state of Idaho upon completion of internship.• Selected to travel and represent the company in the Fairborn/Dayton Ohio Market.• Qualified for Career Partners Program (top representative and CEO recommended).• Approached by multiple Career Partners for positions in Management, Marketing, and Human Resources, • In charge of overseeing distribution teams.• Managed, assisted, and lead struggling teams to success during the internship.

• Assisted in the daily operations and smooth functioning of both the University of Idaho Kibbie Dome and Memorial Gymnasium. • Assisted with event setup around campus with 200-1000 students in attendance per event.• Handled bookkeeping for all equipment rentals• Maintained the building through hourly security checks and responsible for locking and closing the building at conclusion of shift.

Bachelor'S Degree, Psychology

International Business