Daniel Williams Email & Phone Number

Leeds, England, United Kingdom

Cardiff, United Kingdom

In 2018 LGIM took an ambitious decision to create an integrated investment management and client portfolio platform. Rather than creating something new, the aim was to leverage the existing investments in technology and people and enhance with new functionality to create a single cohesive platform. Nexus is a 21st century, scalable solution that manages investments, IT and data demand centrally. It is not a project, it is an integrated “Solutions” platform underpinned by a suite of shared services and data infrastructure. Setup as an enduring Agile value stream with sustained investment, Nexus is fundamentally transforming the way Legal and General Investment Management operates.A permanent team was created with colleagues from LGIM Investment (led by Michael Kovacs in Chicago) and LGIM Technology (lead by Stuart Campbell in London). Scrum teams use Agile working methodologies enabling functional enhancements and features to be deployed rapidly and frequently, quickly delivering value to our clients. Nexus is set up in a flexible structure meaning quarterly pivots on priorities can be handled with minimal disruption. Working across four core domains (Control, Portfolio Management, Data and Risk Analytics) the team have already delivered a number of solutions.The combined team is an integral part of the Investments team and has dual reporting lines into both the Chief Investment Officer and Chief Digital & Technology Officer. The blueprint for the next stage of the Nexus development programme has just been cut with build due to start in Q3. Nexus will be cutting-edge, cloud-native, built for now and tomorrow as our first truly global, dashboard-driven, scalable platform with a consistent-user experience from any office across the globe.

Cardiff, United Kingdom

My role was created to help transition an existing internal IT department into a successful stand-alone software company. I coached 3 teams to follow agile methodologies from developing monolithic legacy systems in a very waterfall fashion, along with coaching 3 Product Owners, and the executive level. The team previously received prescribed workloads and solution, worked in isolation of each other with no collaboration with other developers, and minimal manual testing processes carried out by a separate QA function. I evolved this into separate agile workstreams working in both scrum and kanban processes, with QA involvement throughout the SDLC. I was also involved in hiring key engineers to help drive growth from within the teams.I pushed the teams to be self-organising and self-facilitating, and to embrace autonomy and empowerment, which has increased the ownership and responsibility taken of the work being developed. The teams excelled in effective planning and estimating, and backlog management with the Product Owners. I helped them develop their sprint reviews to be able to be delivered to both peers and stakeholders, with the value delivered being the primary focus.I placed a large emphasis on improving processes, making efficiency savings and general application of lean principles. I advocated root cause analysis and long term solution for bugs and repetitive tasks, and automation of tasks wherever possible. I also encouraged celebrating successes and learnings, and drove creation and communication of company vision, strategy and values. I advocated collaborative work wherever possible, and the teams now consistently work together daily in some form or mobbing, grouping, pairing or whiteboard design sessions, evolving into lunch and learn sessions and lightning talks. This all had huge improvements on the people side of the development teams, as previously there was little motivation, enthusiasm, ownership or pride in anything delivered.

Cardiff, United Kingdom

Scrum Master to four development teams utilising Scrum, Kanban and Lean processes. Enabled clear improvements in delivery commitments and capacity planning for Sprints by identifying and tracking hidden tasks, and developing roadmaps for all teams to evolve toward predictive velocities. As teams became mature, the role required Agile Coaching for the organisation to continue the initial drive and optimise the value being delivered. Championed allowing teams autonomy and freedom to be self-managing, also encouraged “leading from behind” and including teams in all aspects of project planning to gain bottom-up perspectives. Supported use of pair-programming and mobbing to improve collaboration, productivity and quality. Key Achievements:• Migration of all services from IBM Bluemix infrastructure to Google Cloud Platform• Involved in setting up many demonstrations and enhancements of the platform which led to the signing of the first customer• Opened platform to allow self-serve capabilities for external development teams• Managed the migration of legacy time-logging to new corporate system following takeover• Championed AV and comms equipment overhaul to support mobbing and other collaboration

Swindon

Responsibilities:• Project management of many differing size internal and external projects• Scrum Master role across multiple Agile Scrum development teams, utilising Sprints and Kanban processes• Facilitate Sprint ceremonies ensuring Scrum methodologies are followed• Involved in refining concepts into workable user stories, detailing the technical requirements whilst conforming to the client-led criteria, with the development and release of complex software and systems• Protect the development teams from interruptions and own and resolve impediments faced• The business is fast-paced, highly technical and the products are constantly evolving which requires flexibility and the ability to be dynamic in all aspects of the role• Involved in new product development, existing product updates and enhancements, business as usual requests, internal Quality, Security and Resilience changes to both products and platforms, and the configuration and set-up of new and existing products• Strong and active stakeholder management (internal and external), influencing and persuasion skills and the ability to push back when necessaryKey Achievements:• Integrated contactless payment technology throughout France and Spain• Implemented customisation of existing products to allow flexible and dynamic customer control over restrictions placed on payment services for c.3m users• Developed brand new product (payroll card) with full online back-office configuration and control for c.500k users• Developed new banking services product unique to the business strategy, allowing direct debits, standing orders and faster payment transfer• Heavily involved in the transition into Agile and Scrum/Kanban methodologies• Migrated 3 major retail customers from legacy systems to new platforms and technologies• Data centre migration from internally hosted to a dedicated external server farm• Champion of improving processes and documentation, including existing Change Management processes

Swindon

Within the automotive industry (telematics, tracking and remote worker applications), project management of concurrent projects, and critical data analysis across global clients. Implementing project plans and reviews, monitoring slippage and risk and issue identification and escalation, along with KPI reporting and management. Managing internal and 3rd party engineers, liasing with customers, suppliers and vehicle manufacturers across Europe. Maximizing accuracy and quality of data received through robust processes and quality management. Report writing and presentation, conforming to client-led criteria, and continual improvement and automation of process and document management. Bespoke development of customer reports and systems throughout software development lifecycle, continually evolving systems ensuring products remain unrivalled as market-leaders. Constant contact with clients over email, telephone and meetings in person providing first and second line support, and perform online and on/off site training. Managing numerous accounts and developing client relationships globally, and managing territory resellers across Europe. Cross-selling and identifying areas for maximising sales.

Haddenham

Within the automotive industry (benchmarking, research and feedback management), project management and reporting. Bespoke developments of Confirmit-based systems. Client relationship and account management across global clients, including report creation and presentation. Process management, automation and improvement, and data analysis, management and security. First and second line customer support and training.

Swindon

Within the automotive industry (customer satisfaction analysis and reporting), project management, client relationship and account management, data analysis, report creation and presentation, process management and improvement, product development, software development and testing, data management and security, training and customer support.

Cardiff

Within a contact centre environment, assessing and administering call quality feedback, analysing customer feedback and presenting findings to management and clients. Managing client relationships, producing training materials and reports, and training employees. Management cover, prioritising and allocating tasks within department.

Bachelor Of Science (Bsc), Psychology And Communication, 2.2

A-Level, Psychology, Sociology & Human Biology

Gcse X 9