Daniel Williams Email and Phone Number
Sydney, NSW, AU
Daniel Williams's Location
Sydney, New South Wales, Australia, Australia
Daniel Williams's Contact Details
Daniel Williams personal email
- Valid
About Daniel Williams
Daniel is a senior board level executive with over 30 years transport and infrastructure industry experience, occupying key leadership positions across the United Kingdom (UK), North America and Australasia. Operating in a range of franchise ownership models, from Government owned Management Contracts to Alliance Frameworks, Daniel possesses strong senior leadership experience in Operations, Safety, and Customer Experience Directorates.Throughout his career, Daniel also provided strategic and technical advice to the UK Government (Department for Transport) on rail policy, future rail reform and undertook critical lead roles in franchise tender evaluations as well as chairing consensus sessions, cementing his knowledge which extended to informing the design, development, planning and execution of complex major infrastructure capital build projects. The strategic advice is complemented by experience in transferring design inputs into delivery and operations via the program lifecycle, through senior leadership positions. The key accountabilities involved developing strategic business/investment cases, delivering the design phases from feasibility through to reference design and implementing market readiness procurement strategies.This includes most recently as the Chief Executive Officer for Metro Trains Sydney (MTS), leading the team that successfully opened the M1 Northwest and Bankstown Line on 19 August 2024. Under Daniel’s leadership, MTS has delivered consistently high levels of customer satisfaction, safety and service performance across the operations and maintenance contract with Sydney Metro - Australia’s first automated railway and the country’s biggest public transport project.Through a collaborative leadership style and effective communication, Daniel successfully leads culture, leadership and behavioural change programs in large organisations, transforming people into high performing, confident and high capability teams evidenced with impressive results in Top Employer Awards and Employee Satisfaction Surveys.
Daniel Williams's Current Company Details
Etihad Rail Operating Companies
View
Chief Executive Officer
Sydney, NSW, AU
- Website:
- eithadraildb.com
- Employees:
- 424
Daniel Williams Work Experience Details
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Chief Executive OfficerEtihad Rail Operating CompaniesSydney, Nsw, Au
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Chief Executive OfficerMetro Trains Sydney Jan 2021 - PresentRouse Hill, New South Wales, AuAs CEO Daniel leads the company and the business on a day-to-day basis, in accordance with the Business Plan, the Budget and the provisions in Shareholder Agreements.Daniel is accountable for delivering the overall business performance of the company including managing the operation & maintenance (O&M) of a metro line and in a safe, effective and efficient manner, delivering a high standard of customer experience and achieving the best financial and commercial outcomes for the company that meets the Board’s expectation.Responsible for the safety, operation planning, trial running and successful augmentation of Sydney Metro City and South West extension. Which is the biggest public transport project in AustraliaDaniel's accountabilities expand to include identifying potential business development opportunities in relation to rail O&M, this is complimented by senior level experience working with key influential stakeholders in government and related transport agencies.Daniel has developed and enhanced relationships with existing and potential key stakeholders which include government authorities at different levels, strategic partners, financiers and consultants for MTR’s Australian business development.Daniel has enhanced customer and community expectations through a world-class customer service offering at all stages of the door-to-door journey.Maintaining health and safety performance as well as exceeding agreed contractual performance KPI’s around reliability, safety and availability. -
Program Director - Suburban Rail LoopJacobs Mar 2019 - Jan 2021Dallas, Tx, UsDaniel provided the leadership and direction to the Aurecon, Jacobs and Mott Macdonald (AJM) multi-disciplinary joint venture Programme team in delivering the feasibility, concept and reference design technical services for $50BN Suburban Rail Loop. The role was multi-faceted as it balances the technical design (route/track alignment, station locations identification), land planning environment, surface transport, customer experience and key stakeholder requirements with the identification, development and activation of key precincts. The success of the project resulted in maximising all the value capture creation (benefits realization) and wider economic benefits that will be released by the development of land use and the key build stages of the project.Daniel managed and maintained the senior client relationships within the Suburban Rail Loop Authority, Rail Projects Victoria, Department of Transport and other key stakeholders. -
Strategic Projects Director - Asia, Pacific, Middle East (Apacme)Jacobs Oct 2018 - Jan 2021Dallas, Tx, UsAs Strategic Projects Director, Asia Pacific, Middle East (APACME) my key responsibilities was to strategically position Jacobs in the successful appointment and delivery of major Capital Infrastructure projects. Using a wealth of Global Transport Industry knowledge and experience to ensure that Global market opportunities were identified within the Infrastructure sector to strengthen Jacobs positioning, and ownership portfolios in delivery of Professional Engineering services.As Strategic Projects Director, flexibility and adaptability was applied in ensuring 'best for project" resourcing capability was applied to Major Capital Infrastructure Projects, this resulted in undertaking roles as Projects Director or other key leadership role for large consulting projects within Jacobs in the APACME Region.The role devotes efforts to activities which will provide visibility of project opportunities, assist and advise Jacobs to strategically secure key projects within the market. Key responsibilities of the role was to mentor staff (formally and informally) within the project environment, and contribute to the business and sales planning activities, in addition to assist and advise on growth opportunities and innovation.
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Managing DirectorPurwell Consulting Jan 2016 - Oct 2018As a senior executive level transport consultant, Daniel provided strategic advice to global Government Transport Agencies in designing, developing and implementing complex Infrastructure capital build projects across a range of transport portfolios.Daniels experience extends to developing and designing franchise/concession operating models, which is complimented with major infrastructure procurement experience in leading technical/commercial teams throughout the procurement lifecycle.Key assignments undertaken:Bid Director - KeolisDelivery Director - Metrolinx**A detailed summary of these assignments has been included within the LinkedIn profile - seen below**
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Bid DirectorKeolis Group Mar 2018 - Sep 2018Courbevoie, Île-De-France, FrDaniel led the Keolis, North America bid in directing the request for qualifications (RFQ) submission for the Regional Express Rail Design, Build, Finance, Operate and Maintain (DBFOM) contract. Responsible for setting up the ‘collaboration agreements’ across the consortia, which involved Engineering Procurement and Construction, Systems (vehicles and signals and traction power), and Keolis as the lead Operator of the DBFOM. This was a complex and challenging environment as all three companies involved in the consortia were from different owning group Countries. Daniel successfully managed to introduce the ‘Partnering’, ‘Equity’ and Teaming agreements. Daniel led the detailed delivery of the bid strategy that resulted in successful selection as a pre-qualified consortia. -
Regional Express Rail (Rer) Delivery & Procurement DirectorMetrolinx Sep 2016 - Mar 2018Toronto, On, CaAs the lead consultant on the Metrolinx (MX), Regional Express Rail Project, Daniel was responsible for leading and directing a dedicated Rail Business Team in MX. This involved a wide range of disciplines, covering Capital Projects Group, Stations, Rail Operations, Customer Experience, Rail Corridors, Rail Fleet and Facilities and Rail Corridors in designing and developing all the procurement documentation that was required to define the Project Specific Output Specification within the Operations and Infrastructure Contracts. Daniel undertook the role of Procurement Director and designed a life cycle procurement model that resulted in the successful award of the Operator and Maintainer Contract in 2018Working closely with the MX Executive Team, Daniel was responsible for the successful delivery of the core procurement phases, from Market Engagement, Request for Qualifications (RFQ), Request for Proposal right through to contract award in March 2018. As the Procurement Director, Daniel was responsible for leading/directing a dedicated Procurement Team, to cover, financial, technical, payment mechanism, deal structure, transaction risk and subject matter experts in Operations, Customer Experience, Rail Fleet Facilities, Service Planning and Communications.An integrated work break down structure for the Operator Procurement has been produced and this includes alignment with the Hydrail Project and links into the $13.5bn Infrastructure contract. -
Operations Alliance DirectorScotrail Mar 2015 - Dec 2015Glasgow, GbResponsible for the leadership and direction of the ScotRail Operations Alliance Team (circa 2000+ employees) on a day to day, tactical and strategic level.Key areas of accountability include the following: - Defining and designing the overarching Operations Strategy - West of Scotland Co-located Control Centre - Train Service Delivery & Customer Information Management - Train Crew Management - Drivers/Guards and Ticket Examiners- Design and deliver the Traincrew recruitment and training programme- Implementation strategy for new rolling stock, Hitachi AT200, HST's and CL321's. - Define the Commercial Revenue and Ticketless Travel Strategy for the On-Train team - Defining and delivering the Occupational/Operational Safety Strategy - Accountable for Competence Management System Delivery for Operational Staff - Train Planning - Short/Long Term, Timetable Compliance and Engineering Access Planning - Performance Team - Compliance/Analysis/Reporting and Improvement - Customer Information Provision during planned and un-planned disruption - Route Enhancements and Growth Strategies - Timetable/Rolling Stock and Infrastructure - Control Period 5/6 Strategic Route Planning and introduction of new railway routes - Borders Railway- Maintain and develop stakeholder relationships with Transport Scotland, Ministers of Scottish Parliment and Community Rail Partnerships. - Chair/Conduct Readiness Reviews into Major Engineering Programmes (EGIP)- Manage Trade Union Relationships - ASELF and RMT at a strategic level- Director Lead for Managing Service Disruption and Events Steering Group strategy -
Operations DirectorEast Coast Mainline Company Ltd Sep 2010 - Mar 2015York, England, GbDaniel was part of the Senior Executive Team that managed the business turnaround during the ownership of Directly Operated Railways (November 2009-February 2015) through to the franchise handover back to the private sector. Leading the Operations Team in delivering the Long Form Report for the Operations Directorate which was made available for all prospective bidders.During the business turnaround period, I had the responsibility for for the overall leadership and direction of the East Coast Operations Team, ensuring that a strong, self sustaining foundation was built across all areas within the Operations Directorate.Key areas of responsibility are as follows:- Defining and implementing the Operations Strategy over the 5 years of business turnaround.- Introducing the National Operations Strategy (NOS) Team - Preparing for Digital Railway.- Operations Delivery Management - Drivers and Guards - Schedule 4 & 8 Performance Contractual Regimes - Accountable Budget holder.- Control Centre Management - East Coast ROC - Regulation and Access Management - Custodian of the Track Access Contract - Performance Team, Reporting, Compliance, Analysis and Improvement- Operations Planning (Short/Long Term)- Timetable Development, Driver/Guards Diagram Production/Engineering Access Planning.- Designing and delivering the Commercial Timetable responsible for delivering £675M fare box revenue- Director Lead for Managing Service Disruption Strategy across East Coast -
Head Of Onboard Services - Customer Services DirectorEast Coast Mainline Company Ltd Apr 2010 - Sep 2010York, England, GbLead and Directed the East Coast (EC) On-Board Catering Team - Circa 800 staff on a day to day basis ensuring that all EC services had the correct catering service level offer and the On-Board Team maintained and exceeded the customer service measurement standards.Key Responsibilities - Contractual Management with Rail Gourmet - Menu Development - ensuring customers needs and expectations were met- Food Hygiene and Safety Standards- Commercial On-Board Revenue- Engagement and Talent Development of the On-Board Team- Trade Union Relationships- Designing and delivering On-Train Service Quality Standards
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Head Of Customer ServiceFirstgroup Plc Jan 2008 - Mar 2010Aberdeen, Scotland, GbResponsible for the day to day management of the Customer Services Delivery Team which included 78 Operational Stations and also interfacing with Major Stations such as Kings Cross & St Pancras ensuring the customers journey experience was exceptional.Key accountabilities as follows:- Delivery and surpassing the National Rail Passenger Service Targets- Managing the Revenue Protection Team across the Network.- Employee Engagement Strategy for circa 1000 staff- Driving Commercial Revenue via Ticket Offices and Digital Channels- Partnership working with Industry Partners - Network Rail, Transport for London and other Train Operating Companies- Competence Management System delivery for Customer Services Staff- Station Quality Management Standards- Train Dispatch Operations and Safety - Commercial Car Parking Strategy - Managing the contractual relationships- Customer Service Call Centre Management - delivering against service level agreements and maintaining the relationship with Passenger Focus. -
Head Of Train ServicesFirstgroup Plc Apr 2006 - Jan 2008Aberdeen, Scotland, GbResponsible for the safe and on-time delivery of FCC Train Services on a daily basis (circa 1400 services) This was achieved via the leadership/direction of the FCC Operations/Performance/Train Planning and Control Teams. This role was also identified as business lead in managing the commercial/performance/operational performance and safety delivery with Network Rail at account level.Key accountabilities as follows:- Designing and implementing Train Service Performance Improvement Strategies - Develop, manage & maintain Trade Union Relationships at Company Council Level with - ASLEF, RMT & TSSA in Company matters relating to terms & conditions - this is also included negotating and consulting pay discussions.- Leadership/Direction of Train Service and Customer Service Control Centres- Implementation of the Occupational/Operational Safety of the Line Strategy- Lead accountability in delivering the competence management systems for all Operational staff in FCC.- Traincrew Resource Planning and roster production across 8 Traincrew Depots (circa 750 drivers)- Business lead in implementing companies tactical approach to managing Emergency/un-planned events and activating/mobilising the companies response across all disciplines.
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Operations Manager - Great NorthernNational Express 2004 - 2006Birmingham, GbReporting directly into the Operations Director of Londonlines, I was responsible for the day to day management of 5 Traincrew Depots on the Great Northern Network. The safe & punctual delivery of the train service was my primary responsibility, this was achieved via structured timetable development and Control and Performance Team that supported my Operation.Key responsibilities as follows:- Train Service Performance and Control Centre Management- Timetable Development- Trade Union Relationships - ASLEF- Competence Management System - Safety Standards Delivery- Stakeholder Relationship Management with Network Rail- Financial Control with the Operational Budget
Daniel Williams Skills
Rail
Rolling Stock
Railway
Transportation
Public Transport
Operations Management
Stakeholder Management
Contract Management
Change Management
Commercial Management
Project Delivery
Rail Operations
Performance Management
Management
Customer Service
Fleet Management
Infrastructure
Logistics
Metro
Procurement
Project Planning
Railway Systems
Risk Assessment
Safety Management Systems
Signalling
Team Leadership
Transportation Management
Transportation Planning
Leadership
Rail Transport
Logistics Management
Frequently Asked Questions about Daniel Williams
What company does Daniel Williams work for?
Daniel Williams works for Etihad Rail Operating Companies
What is Daniel Williams's role at the current company?
Daniel Williams's current role is Chief Executive Officer.
What is Daniel Williams's email address?
Daniel Williams's email address is da****@****aol.com
What skills is Daniel Williams known for?
Daniel Williams has skills like Rail, Rolling Stock, Railway, Transportation, Public Transport, Operations Management, Stakeholder Management, Contract Management, Change Management, Commercial Management, Project Delivery, Rail Operations.
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