Daniel Williams Email & Phone Number

Shelbyville, KY, US

Indiana, United States

Frankfort, Kentucky, United States

· Creating work plans for internal developers using Agile Scrum, Waterfall, or hybrid methodologies based on developer need and requirement for operation of product· Investigating legislative changes in tandem with business units to communicate with developers to overhaul state UI system on a compressed timeline with minimal issues· Bringing long stalled.

Louisville, Kentucky Area

· Developed access control and surveillance security plans for customers with staffs in the dozens to in the thousands· Trained and migrated customers to new camera surveillance and access control softwarepackages· Tracked and resolved customer issues; worked with operations to dispatch field techs to resolve · Managed software upgrades and coordination.

Louisville, Kentucky Area

· Primary IT contact for 300 end-users over three campuses in Kentucky· Overhauled core IT infrastructure by managing projects to replace campus firewall, deploy new spam filter, and unify switch and wireless equipment to manage centrally· Led IT trainings for multi-level users to understand upcoming changes and additions· Revised and maintained.

Louisville, Kentucky Area

· Managed, led, and trained team of engineers supporting over 200 customers and 4000 users for regional companies · Delivered trainings for customers to support varying IT needs· Developed migration plans for customers from on premise to Office 365· Acted as tier 2/3 technical resource and coordinated major incident management

Murray, KY

· Acted as sole IT staff for approximately 225 users across department in new role· Implemented AssetWorks AiM Facilities Management Software (AiM) to track work orders, rental car requests and space utilization for Facilities Management department and 300 users university-wide · Managed UAT phase of AiM implementation· Maintained software interface.

Benton, Kentucky, United States

· Handled high-volume inbound ticket load from customers over eleven-state region· Trained customer on new software packages related to utility billing and metering, payroll, and bookkeeping, as well as new hardware· Addressed software and data issues for customers and using Visual Basic and SQL Server Management Studio· Authored help file documentation.