Daniel Williams Email & Phone Number

Rocklin, Ca

Part of the Infrastructure Delivery Solutions team responsible for building, delivering and providing administration support of our stores hardware and software. SCCM and Altiris are the primary deployment tools used for system builds. Our supported OS’s range from Windows 2k3, 2k8 and 2k16 for servers and Windows 7 & 10 for clients. Our job is to ensure that every Williams-Sonoma Inc. location, associate and customer has the best experience possible utilizing the technology we provide in stores. We are also responsible for all Windows and Linux VM builds for our corporate environment. Primary focus most recently has been Projects to upgrade both hardware and software for store workstations as well as Point of Sale.

Rocklin, Ca

Managed inventory of IT assets for all Gap Inc stores in North America, comprising 180,000 deployed devices valued at $150 million over 1,000 different parts. This responsibility requires purchasing hardware based on demand for new store activity, break fix and project rollouts. Responsible to provide trending that is used to budget brand needs for each fiscal year. Manages refurbishing and repair of equipment returned from closing stores, this hardware is used to defray some of the cost to purchase new equipment. Maintains warranty information for all serialized parts maintained in the stores and various vendor parts depots.

Rocklin, Ca

Responsible to provide reporting on all activities as they pertain to daily help desk and project activity for North America and Europe stores. Reports include daily call statistics, weekly call driver information, as well as daily project reports for all hardware or software projects. Responsible for providing trending of call volume information by brand and country for budgeting purposes. Application used were Avaya Centre Vue Manager, Excel and Business Objects primarily

Rocklin, Ca

Responsible for Team Lead support by providing support for line analyst so they can assist field personnel and resolve all issues pertaining to in-store hardware, software and network equipment. Assist in training of new store support analyst, assist in communication to and from business partners, team leads and manager on duty. Logs all calls received and assist in identifying, tracking and escalating problem trends, training issues and communicates to proper help desk manager.

Sacramento, California Area

Monitored and responded to Hardware, software and network problems utilizing hardware and software testing tools and techniques. Interfaces with vendor support service groups to ensure appropriate notification during outages or periods of degraded system performance. Responsible for installation of PC’s and associated hardware. Provided LAN server support. Strong knowledge of PC/LAN communications hardware and software in multi-protocol environment and network management software. Responsible for support of U.S. Army Corp of Engineers specific applications

Evergreen, Colorado

Responsible for all operations of company’s A/R department to include but not limited to staff supervision, development of automated tools/applications for increasing productivity while increasing aging, report generation and evaluation/management criteria provided technical financial expertise to meet corporate objectives. Assisted in the development of computerized network systems to deliver A/R real-time data to the desktop.

California And Colorado

Service Center Logistics Operations and Administration Supervisor:Using Access, Excel and DOS based systems to convert files to a database format to meet major client requirements. Responsible for maintaining hardware, software and connectivity for corporate shipping systems. Worked with the corporate system support team in configuring systems for efficient WAN connectivity. Responsible for managing service center customer service and administrative staff. Customer Automation Specialist:Traveled nationally to install and train major corporate clients in the use of proprietary shipping system software. Performed connectivity, configuration and software fault isolation and resolution of said systems.Transit Analyst, Corporate Support Services:Using Paradox, Quattro Pro and DOS, imported data from corporate file sources to provide accurate reporting. Analyzed and submitted solution recommendations for improved service level and data integrity. Worked with DHL IT to create automated reporting tools for faster and more efficient reporting tools.

Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General