Daniel Williams Email & Phone Number

Experienced Digital Channels Officer | Certified Power User (Intelligent Automation Workfusion Citizen Developer) | Agile (Business Analyst & Product Owner)|Solution expect.I am an experienced Digital & ATM Officer with a strong background in banking. My expertise lies in Agile methodologies for project management, Intelligent Automation for simplifying and automating repetitive operations. As a Certified Power User (Intelligent Automation Citizen Developer), I possess a robust skill set in Intelligent Automation, including Python and low-code applications. Additionally, I am proficient in SQL, Microsoft Excel, Oracle Database, and Microsoft Word & PowerPoint. With a focus on data analysis, I have a proven track record of leveraging technology and automation to enhance operational efficiency and improve customer experience.Education:- Bachelor's Degree in Bsc Admin (Banking and Finance) from the University of Ghana.- Workfusion Citizen Developer (Intelligent Automation) certification from Workfusion.Experience:- With 7 years of experience in the banking industry, I specialize in Agile Methodologies, Intelligent Automation, digital banking, and ATM operations.- As a solution expert, I have a proven track record of leading teams to innovate solutions that increase output, efficiency, and revenue generation for the organization.- I have successfully translated business requirements into user stories, created product backlogs, and prioritized features to deliver value to stakeholders.- Proficient in conducting market research, gathering user feedback, and performing user acceptance testing to ensure high-quality products.- Skilled in facilitating Scrum events, such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.- Utilizing my data analysis skills, I drive data-driven decision-making, identify trends, and continuously improve product performance.- I am known for my excellent collaboration and communication skills, working closely with stakeholders, development teams, and other business units for successful product delivery.- With strong problem-solving abilities, I am dedicated to delivering innovative and customer-centric solutions.- I am passionate about continuous learning and staying updated with emerging trends and advancements in the banking and technology sectors.As a dedicated professional, I am committed to driving digital transformation, delivering exceptional products, and exceeding customer expectations. Let's connect to discuss how my skills and experience can contribute to your organization's success.

Listed skills include Customer Service, Oracle Database, Sql, Microsoft Office, and 16 others.

• 

  University Of Ghana

  Bsc Admin (Banking And Finance)