Daniel Willman Email & Phone Number

Seattle, Washington, United States

Silverdale, Washington, United States

Mankato, Minnesota, United States

Broomfield, CO

• Helpdesk Support via phone and remote access
• Support user PC, email, network access, and printing.
• Support retail store environment including POS systems, printers, and office computers
• Efficiently communicate and escalate incidents when needed
• Document and deploy updates and changes to SOP’s when needed or directed
• Case and document all calls and jobs via ticket tracking software HEAT

Boulder, Colorado

• Provide phone support for end user, including remote access
• Assist callers with PC, printer, and network issues
• Document all work provided using ticketing system HEAT
• Active Directory management of users and computers.
• Infrastructure, systems and server maintenance.
• Desktop, Network and Systems support for the production floor.

Fort Collins, CO

• Lead Technician/Sales Manager: Assist customers with in store purchases, one on one assistance with computer, component, networking issues, and recommend products, repairs or upgrades.
• Build customer computers and refurbish machines for store sale.
• Installing/repairing operating system, specifically Windows 7 versions
• Testing of used/new faulty components: CPU, motherboard, ram, disk drives, network cards, routers, switches.
• Inventory control and counting, ordering/receiving all parts for store use.
• Network integration, troubleshooting, repair for small business and home customers.

Tacoma, WA

Associates Degree program in ITS.

Steilacoom, WA

Via telephone, troubleshoot technical issues with customer.Computer Operations Support: Perform hardware/software updates, removal and installation.Assisted with preparation for Windows 7 deployment to 1886 computers by wiping and imaging hard drives.

Tacoma, WA

Responsible for diagnosing and repairing electrical systems on locomotives.Install and route cables and wires for power generation and control systems. Worked closely with Electrical Engineer to implement wiring schematic changes then verify system operation after changes are made.

Install, troubleshoot and test satellite dish electronics and wiring.Instruct customers about installed system and operation of receiver unit and remote.

Performed scheduled and unscheduled maintenance on all aircraft wiring and related systems.Over five years' experience as supervisor, responsible for up to 15 subordinates to maintain daily workload, flight schedule and all personal qualification standards.Over three years' experience Quality Assurance Representative. Responsible for shop and squadron.

B.S. Cloud Administration

Associates Of Applied Technology, Information Technology Specialist

Education record