Daniel Willoughby Email and Phone Number

* Drove delivery of all projects in under my portfolio umbrella by planning teamworkassignments, directing work efforts, reviewing integrated project plans, escalatingand communicating resource needs, completing quality reviews and guiding issueresolution. * Tracked key project milestones to recommend improvements and adjustments toProject Managers. * Served as a mentor to Project Managers and project leaders to educate and assistthem with implementing project management processes and making improvementsor changes. * Used experience and knowledge in one or more specific technical areas to developthe program strategy, support business cases and various high-level project plans. * Ensured the successful integration of multi-discipline technical projects byadjusting the project scope, timing and budget based on th e needs of the business. * Communicated with leadership and other stakeholders on the status of programstrategy, direction and changes. * Improved technical processes and alleviate process inaccuracies and duplication byreviewing internal or external business issues and recommending solutions or bestpractices.

• Actively and consistently support all efforts to simplify and enhance the customer experience.• Oversees the daily activities of the ENOC and performs direct supervision of team members, including performance reviews, career development, and staffing.• Developed a disciplined, detailed and structured team environment to drive a high performance culture that enhances the customer experience.• Provide mentorship and motivation to NOC personnel to assist in their career advancements and certifications.• Built cross-functional relationships to reduce miscommunication and duplication of work.• Provide technical guidance and assistance as required for problem resolution.• Work with staff to ensure that individual / team metrics and goals are being met.

Time Warner Cable was acquired by Charter Communications May 2016.

Austin Transport and Commercial NOC• Sourced, designed and deployed current network service routers and switches to build a high quality training facility to teach technical troubleshooting for NOC Technicians and Engineers.• Developed curriculum and delivered training to improve NOC efficiencies and knowledge. • Assist in RFO documentation by doing post deep dive analysis of network outages through various EMS tools and equipment logs.• Provide technical recommendation to senior leadership in regards to network design from an operational perspective.

Dukenet was acquired by Time Warner Cable on January 1st, 2014. • Technical lead for Layer 2 and Layer 3 technologies providing mentorship to NOC personnel and peer engineers increasing their knowledge and helping to reduce outage time.• Top tier of escalation for technical troubleshooting of network performance issues within the core IP networks and AAV backhaul infrastructure. • Considerable experience with Cisco, Telco, and Alcatel-Lucent equipment. • Experience with BGP, MPLS/VPLS, OSPF, and TCP/IP principles.• Key interface to customers for technical support during outages and performance degradation.

• Develop detailed functional network design documentation and write implementation MOPs for core RAN and IP network systems to achieve optimum integration and operational efficiencies. • Support FOA validation of new features, services, and platforms to ensure successful deployments and effective operations.• Provide senior level analytical and technical troubleshooting for network performance issues within the core RAN and IP networks.• Technical lead for AAV backhaul and strong vendor coordination to reach solutions for AAV issues.

• Considerable understanding of Antenna Propagation theory, standard antenna parameters, the various forms of antenna tilting, and the benefits of antenna diversity.• Managed cell site interference within the T-Mobile network improving KPIs and increasing positive customer experience.• Design and prioritize new macro and micro cell site candidate types based on company design philosophies.• Developed propagation models within RF design tools to better facilitate the design process by more accurately creating potential coverage interactions between new and existing cell sites.• Complete understanding of the UMTS and GSM call flow concepts and inherent advantages and disadvantages between the mobile phone standards.

• Specify cell site equipment configuration and network parameters including antennas, orientations, BTS hardware and CDMA/TDMA/GSM translations.• System optimization and performance engineering including cell site statistical analysis, translation modifications, RF coverage alterations and drive testing.• Perform capacity projections and traffic engineering including channel element provisioning, multi-carrier forecast and RF coverage modifications.• Research RF exposure, emissions and safety guidelines to comply with FCC EME regulations and provide RF safety training to engineers and contractors.

Houston Market Performance Engineer - PrimeCo was acquired by AT&T Wireless in January 2001.