A worldwide manufacturer of separation and purification equipment, service, and parts); Managed credit staff of 10 responsible for evaluating credit worthiness of new and existing customer accounts, resolution and collection of past due receivables, preparation of import/export documentation as required for shipment and collections to our domestic and international base of customers, and for monitoring the invoicing/collection of multi-million dollar contracts in excess of 300 million Staff recognized worldwide for outstanding performance in 1999 (Collections @130% of sales, over 90 reduced by 61%, DSO by 24 days, outstanding retention down 8 million)Installed automated cash application system and collection software that improved efficiency on account follow-ups and dispute resolutionImplemented routines allowing the acceptance of credit and government purchase cards as a form of payment for customer ordersDeveloped effective monthly accounts receivable reporting package for marketing divisions and executive staffCoordinated and transitioned (4) divisional credit departments into (1) shared services center in 2001

A provider of surgical lasers and related products to hospitals)

Managed credit and customer service staff of 13 responsible for evaluating credit worthiness of new and existing customer accounts, resolution and collection of past due receivables and order entry/invoicing of all domestic and international customers for sales in excess of 50 millionDeveloped corporate credit and customer service policies and procedures allowing same day processing and shipment of ordersReduced over 90 receivables from 1.5 million to 150k, DSO by 33 daysDeveloped promotional capital equipment leasing programsImplemented on-line tracking of customer returns and creditsA; A provider of office products and furnishings to retail and corporate accounts)

Supervised credit staff of 15 responsible for collection activities and credit extensions to Fortune 500 and retail office product accounts for yearly sales in excess of 125 millionSuccessfully managed work performance, provided training and supervision to credit department staffDeveloped and implemented corporate credit policies and proceduresImplemented efficient programs to improve cash flow, reduce over 90 A/R, DSO and maintain bad debt write-offs:(Reduced overall DSO from; Reduced over 90 A/R from 2.6 million to 370k)(Developed corporate credit policy and implemented automated cash application system resulting in 85% application rate)(Developed and implemented sales reporting package relative to key accounts resulting in improved sales relations and effective collections

An international provider of electronic controls, service, and parts)Manager of Credit, Export and Domestic BillingManaged credit and billing staff of 24 responsible for evaluating credit worthiness of new and existing customer accounts, resolution and collection of past due receivables and preparation of shipment/invoice documents for all domestic and international customers for sales in excess of 250 million; Developed corporate credit policies and automated billing processes resulting in quicker turnaround of customer invoicing and international documentationImplemented collections procedures to decrease sales outstanding and increase cash flowAutomated cash applications routines resulting in improved account accuracy and fewer credit holdsReduced past due AR and improved DSO through effective management and training of staff