American Express - (SRE – Data Protection)Monitor and maintain stability of production services, set and maintain acceptable performance and availability thresholds, and work on-call responding to alerts. While ensuring the organization's data privacy and protection functions remain compliant with various regulations and best practices.•Review issues and work with Engineering team to get code fixed and deployed•Monitor applications and servers via dashboards using Splunk, Grafana, Kibana, and alerts•Support Application dev, qa, and production environments (Linux/Windows)•Manage support and maintenance of security application•Conduct application meetings for issue management, maintenance, upgrades, and additional supportCiti Group (IT Compliance Officer)Tactically guide the Application Management Teams. Plan, coordinate, monitor and support activities in the areas of the Vulnerability Assessment findings and remediation management.•Reconcile Vulnerability Assessment data findings•Process improvement activities•Employee training and knowledge transfers•Collaborate on and provide VM results and metrics for consistent reporting for governance purposes; collaborate and coordinate remediation plans and activitiesUSAA (Physical Security)Design, configure, maintain and troubleshoot enterprise level access control, video system, intercom system, radio, and database applications. Plan, organize, direct, control and implement application-related projects, upgrades, system migrations, commissioning and decommissioning.•Level 3 Support for problems identified with systems and network. Level 1 and Level 2 escalation for Enterprise Security Applications support technicians•Test, program and troubleshoot access control, digital video, intercom, and radio systems•Train customers and technicians on respective systems•Modify existing scripts, as required for system update utilizing SQL & .NET•Interface with third party vendors as liaison between client and vendor

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Including, • Implemented data security and data archiving policies in adherence to client company policies, • Performed operating system software upgrades (XP, Vista, and Windows 7, Windows 10)• Installed and maintained ProCare software.• Tested computer hardware, networking software and operating system software.• Diagnosed, troubleshot, and resolved hardware, software, other network and system problems, as well as, replace defective components.• Configured, monitored, and maintained virus protection software on a network of computer network system.• Operated master console to monitor the performance of computer systems and networks, and to coordinated computer network access and use.• Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Performance tuning, backup and restore. Identify, research, and resolve technical problems. Maintain documentation of client networks and systems. • Create and maintain comprehensive documentation as it relates to network topology, equipment, and configuration(s) and support processes.• Level 2 and Level 3 Support for problems identified with systems and network. Level 1 and Level 2 escalation for Managed Services support technicians.• Vulnerability & Patch Management for Windows, Linux, & OSX systems • Create, request, and present technical specifications and requirements for purchasing of new equipment via quote procedure. • Participate in after-hours upgrades, troubleshooting, and/or on-call activities as needed. • Windows, Linux and OSX troubleshooting, problem resolution, log analysis, etc. • Installation, configuration, removal, and relocation of network hardware• Troubleshoot and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion. • Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration • Image Configuration and deployment for Windows and Linux systems• Modify existing scripts, as required for system updates• Interface with third party vendors as liaison between client and vendor• Utilize superior customer service skills• Provided Vendor and Client coordination• Stay current with system information, changes, and updates• Provided on-site client technical support; not limited to, network and system troubleshooting and remediation, employee and team training*(Magic Leap: October 2015 - July 2017)

• The Animal and Plant Health Inspection Service (APHIS): Operations Engineer July/2013o Supports the Agricultural Risk Management (ARM), Integrated Plant Health Information System (IPHIS), ITEMS, and SITC National Information, Communication, and Activity System (SNICAS) systems.o Support for the operations security processes, to include application and system vulnerability scanning, system hardening, vulnerability resolution, and system access control. (Vulnerability and Patch Management)o Develop Certification & Accreditation documentation. o Perform Disaster Recovery data gathering and tasks.o Develop System Architecture documentation.• Department of Veteran Affairs - EVEAH: NUMI July/2012o Performed system testing for defects, functionality, and performance issues.o Created documentation for NUMI, to include System Testing Documentation.• Department of Veteran Affairs - EVEAH: BMS July/2012o Created Design Documentation for the Bed Management System, to include System Architecture and System Testing Documentation.• Department of Transportation (DOT) - Carpool October/2011o Assisted with development for DOT carpool application using ASP .NET.• Department of Veteran Affairs - EVEAH: PQSW June/2011o Developed the VA’s Public Quality and Safety Website (http://www.va.gov/qualityofcare/) using C# .NET, HTML, JavaScript, PL-SQL, PQSW’s Content Management System, and Oracle DBo Created documentation for the PQSW system, to include System Testing, System Architecture, and System Development documentation.

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Including, implementing data security and data archiving policies in adherence to client company policies, installing and testing computer hardware, networking software and devices, and operating system software (XP, Vista, and Windows 7), monitoring the performance of on computer systems and networks. o Performed system performance upgrades and virus scan, as well as miscellaneous IT related tasks.o Develop company logo and business card.

Developed and Supported the QuickTel Application, a proprietary application developed to manage client’s Competitive Local Exchange Carrier (CLEC), including various other business applications in adherence to the standard Software Development Life Cycle (SDLC) methodology. • Provided daily Quicktel support and maintenance, which included but not limited to; file and system mapping, enhancing Quicktel application performance, creating and modifying stored procedures, debugging VB and Perl code, environment testing, and streamline QuickTel application functionality utilizing LINUX, Visual Studio 2008, and SQLyog interfaces.

Primary responsibilities included application software development with emphasis on adherence to the standard Software Development Life Cycle (SDLC) methodology. Duties also included providing customer support for the company’s various business applications, and preparation of user and technical documentation. • Developed Power Builder programs and stored procedures to enhance the functionality and maintainability of the Common Remitter application and streamlined the interfaces to Microsoft Outlook, Excel, UltraEdit, CAST, and Sybase.• Implemented specifications required to set up a new clients and processes in testing, quality assurance, backup, and production environments using PowerBuilder, CAST, and PVCS (Version Control Manager).• Provided daily Common Remitter support and maintenance by providing reports, alternative process as required and immediate programs solutions to users in support of their daily processes.

Responsible for supervising, installing, operating and performing unit level maintenance on multi- functional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities. Also performed analyst functions, maintained test computer system programs, conducted data system studies and prepared documentation and specifications for proposals. Also operated and performed Preventive Maintenance Checks and Services (PMCS) on assigned vehicles and power generators.

Responsible for supervising, operating, and serving as a member of a lightweight, highly mobile, Air Defense weapons system. Duties included the following:• Prepare, operate and fire the AVENGER and Man Portable Air Defense System weapons systems. • Perform target engagement evaluation. • Operate identification, friend or foe programmer/charger. • Perform emergency procedures for weapons systems. • Supervise and assist the preparation and firing of the AVENGER/ Man Portable Air Defense System weapons systems. • Collect and consolidate intelligence information. • Process special and periodic reports. • Prepare and maintain situation map. • Transmit alert status and readiness changes.• Maintain proper system and equipment inventory

Student research assistants participate in the design, execution, analysis and evaluation of Florida A&M University’s Robotics Research projects. The University is committed to providing student employees with educational and professional experience, significant responsibility that expands with experience, and a congenial team atmosphere. FAMU RAs work throughout the academic year.• Develop API (using JAVA Language) to control a simple robot• Integrate Voice and Speech recognition

Responsible for providing academic assistance to students for the purpose of enhancing their opportunities for success in the information technology career field. Student independence rather than tutor dependence was the emphasis of the tutorial program. Responsibilities: • Assist peers with understanding C++• Assist peers with understanding JAVA• Assist peers with understanding Computer Organization and Design• Lead one or two study groups weekly• Attend any mandatory staff meetings or training sessions conducted by the Tutorial Coordinator. • Meet with professors who teach the target course on a regular basis. • Assist in the promotion of tutor sessions. • Communicate any changes in the tutor sessions to the Tutorial Coordinator or Assistant.