Daniel Wingate Email & Phone Number

• American Express - (SRE – Data Protection)Monitor and maintain stability of production services, set and maintain acceptable performance and availability thresholds, and work on-call responding to alerts. While.
• Review issues and work with Engineering team to get code fixed and deployed
• Monitor applications and servers via dashboards using Splunk, Grafana, Kibana, and alerts
• Support Application dev, qa, and production environments (Linux/Windows)
• Manage support and maintenance of security application
• Conduct application meetings for issue management, maintenance, upgrades, and additional supportCiti Group (IT Compliance Officer)Tactically guide the Application Management Teams. Plan, coordinate, monitor and support.

Riviera

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Including,
• Implemented data security and data archiving policies in adherence to client company policies,
• Performed operating system software upgrades (XP, Vista, and Windows 7, Windows 10)
• Installed and maintained ProCare software.
• Tested computer hardware, networking software and operating system software.
• Diagnosed, troubleshot, and resolved hardware, software, other network and system problems, as well as, replace defective components.

• Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Performance tuning, backup and restore..
• Create and maintain comprehensive documentation as it relates to network topology, equipment, and configuration(s) and support processes.
• Level 2 and Level 3 Support for problems identified with systems and network. Level 1 and Level 2 escalation for Managed Services support technicians.
• Vulnerability & Patch Management for Windows, Linux, & OSX systems
• Create, request, and present technical specifications and requirements for purchasing of new equipment via quote procedure.
• Participate in after-hours upgrades, troubleshooting, and/or on-call activities as needed.

United States

• The Animal and Plant Health Inspection Service (APHIS): Operations Engineer July/2013o Supports the Agricultural Risk Management (ARM), Integrated Plant Health Information System (IPHIS), ITEMS, and SITC National.
• Department of Veteran Affairs - EVEAH: NUMI July/2012o Performed system testing for defects, functionality, and performance issues.o Created documentation for NUMI, to include System Testing Documentation.
• Department of Veteran Affairs - EVEAH: BMS July/2012o Created Design Documentation for the Bed Management System, to include System Architecture and System Testing Documentation.
• Department of Transportation (DOT) - Carpool October/2011o Assisted with development for DOT carpool application using ASP.NET.
• Department of Veteran Affairs - EVEAH: PQSW June/2011o Developed the VA’s Public Quality and Safety Website (http://www.va.gov/qualityofcare/) using C#.NET, HTML, JavaScript, PL-SQL, PQSW’s Content Management System.

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Including, implementing data security and data archiving policies in adherence to client company policies, installing and testing computer hardware, networking software and devices.

• Developed and Supported the QuickTel Application, a proprietary application developed to manage client’s Competitive Local Exchange Carrier (CLEC), including various other business applications in adherence to the.
• Provided daily Quicktel support and maintenance, which included but not limited to; file and system mapping, enhancing Quicktel application performance, creating and modifying stored procedures, debugging VB and Perl.

• Primary responsibilities included application software development with emphasis on adherence to the standard Software Development Life Cycle (SDLC) methodology. Duties also included providing customer support for the.
• Developed Power Builder programs and stored procedures to enhance the functionality and maintainability of the Common Remitter application and streamlined the interfaces to Microsoft Outlook, Excel, UltraEdit, CAST.
• Implemented specifications required to set up a new clients and processes in testing, quality assurance, backup, and production environments using PowerBuilder, CAST, and PVCS (Version Control Manager).
• Provided daily Common Remitter support and maintenance by providing reports, alternative process as required and immediate programs solutions to users in support of their daily processes.

Responsible for supervising, installing, operating and performing unit level maintenance on multi- functional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities. Also performed analyst functions, maintained test computer system programs, conducted data system studies and prepared.

• Responsible for supervising, operating, and serving as a member of a lightweight, highly mobile, Air Defense weapons system. Duties included the following:
• Prepare, operate and fire the AVENGER and Man Portable Air Defense System weapons systems.
• Perform target engagement evaluation.
• Operate identification, friend or foe programmer/charger.
• Perform emergency procedures for weapons systems.
• Supervise and assist the preparation and firing of the AVENGER/ Man Portable Air Defense System weapons systems.

• Student research assistants participate in the design, execution, analysis and evaluation of Florida A&M University’s Robotics Research projects. The University is committed to providing student employees with.
• Develop API (using JAVA Language) to control a simple robot
• Integrate Voice and Speech recognition

• Responsible for providing academic assistance to students for the purpose of enhancing their opportunities for success in the information technology career field. Student independence rather than tutor dependence was.
• Assist peers with understanding C++
• Assist peers with understanding JAVA
• Assist peers with understanding Computer Organization and Design
• Lead one or two study groups weekly
• Attend any mandatory staff meetings or training sessions conducted by the Tutorial Coordinator.

Master’S Degree, Information Security Management, 3.33 Gpa

Bachelors, Computer Information System

Information System Security Officer CNSS Mapping: 4011 – INFOSEC Professional 4014 – Information Systems Security Officer (ISSO Entry.