Meta - TechPubs Dev//Design TeamSoftware: In-House Project Management Tool, FB/Meta Workplace, Microsoft Word, Microsoft Excel, Google Docs, Google Sheets, Microsoft Visio, FigmaPM Methodology: Agile & Waterfall• Developed ad-campaigns, webpages, brand books, and logos for Meta products (Facebook, WhatsApp, Instagram, Oculus)• Collaborated with cross-functional teams encompassing video production, technical writing, UI/UX design, web development, and marketing for multifaceted deliverables, spanning events, product launches, infrastructure enhancements, and content campaigns• Oversaw daily operations, including progress tracking for installations, scheduling, metrics analysis, customer deliveries, and adeptly resolved stakeholder issues• Led comprehensive scope estimation, planning, time management, scheduling, project costing, and budget oversight• Ensured project adherence to internal KPIs and SLAs, maintaining stringent standards for consistency and excellence• Elevated project output by 27%, while boosting stakeholder approval rates

• Directed a diverse team in crafting and maintaining software/apps/websites across varied industries encompassing construction, healthcare, e-commerce, marketing, and entertainment• Collaborated closely with clients to delineate software requirements, architect solutions, oversee functional development, and conduct rigorous testing• Utilized both Waterfall and Agile methodologies from project inception to release• Led key meetings including backlog grooming, daily scrums, sprint planning, demos, and retrospectives, ensuring streamlined project progress• Reviewed UI/UX designs in collaboration with developers, ensuring alignment before initiating coding processes• Partnered with marketing teams to harmonize messaging across diverse project scopes, including teaser videos, demo apps, and more

• Performed systems diagnostic tests and debugging for iPhones, iPads, and laptops• Worked with stakeholders at client organizations to create custom blueprints for device setup, enrollment, and rollout• Provided customer service and technical support for clients• Assisted clients with order updates, password resets, device retrieval• Managed inventory and orders, conduct weekly audits, reconcile discrepancies, and client portals

• Greeted groups of clients / passengers: 5-10 and 40-70 for ocean excursion trips.• Provided information to clients about boat, ocean, coast, fish and other species.• Monitored activities to ensure adherence to rules and safety procedures.• Completed general maintenance for boat; prepare boat for excursions.

• Prepared boat for launch and client boarding.• Established relationships with client groups – mainly family groups up to 8 people.• Assisted boat captain upon request.• Followed safety procedures to ensure protection of passenger and vessel.• Performed repairs and routine maintenance; cleaned pre and post launch. • Directed safety operations in emergency situations.

• Taught computer and keyboarding skills to K-6th grades.• Tutored and assisted children individually or in small groups.• Organized and supervised games and other recreational activities.• Conferred with parents or guardians, other teachers and administrators to help with resolution of students’ behavioral or academic problems.• Maintained accurate, complete student records as required by law, policies / procedures.