Daniel Wirt Email and Phone Number

As a Support Specialist proficient in Zendesk, I excel in managing diverse responsibilities to ensure exceptional customer experiences. Leveraging Zendesk, I efficiently resolve inquiries and technical issues, implementing best practices for ticket management. I navigate multi-platform product reviews, including the Apple App Store, Google Play Store, and Yotpo product reviews, transforming feedback into positive outcomes for a favorable online reputation.In addition, I provide YouTube backend support by generating strategic content-oriented time stamps through videos and managing YouTube comment sections. Simultaneously, I actively contribute to product development and support in generating content for new product development. This holistic approach bridges the gap between customer needs and product improvements, showcasing my versatility in driving success in customer-centric environments.

Responsible for driving gross monthly revenue in excess of $100k a month through exceeding KPI expectations. Create forecasts based on historical data to strategically drive new business operations. Led the execution on successful sales and marketing strategies and bolstered increases in month over month revenue through the successful onboarding and development of staff.

Instruct and lead University level lectures in the exercise science department while developing and modifying lecture and course material for the enhancement of student learning. Led the instruction of both upper and lower level instruction related to exercise and sport science, research methods, and career development. Responsible for instructing under multiple platforms both with in-person learning and online learning.

Responsible for coordinating and managing study data for multiple research projects including RO1 NIH funded clinical research study in cardiology. Created and manage RedCap database for patient data and information. Responsible for managing IRB modifications and IRB compliance for clinical trial. Manage screening, recruitment, and scheduling of patient study visits. Maintain high conversion rate from cold calling patients from triage to the enrollment in studies. Responsible for conducting various cardiovascular testing procedures during study visits and coordinating study visit days for proper execution of study protocol. Testing procedures included but were not limited to, vital sign assessment, tonometry and pulse wave analysis, muscle biopsy sample allocation and storage, and more. Maintain all regulatory documentation to comply with OCR protocols. Order supplies and maintain inventory for study visits and data collection.

Implemented a broad-spectrum search for partnerships to enhance community and business relations. Led the development of local partnerships and event coordination to bring awareness to retail products and local services. Implemented leading recovery and wellness modalities while servicing consumers with industry-leading technologies to provide improvements in wellbeing and recovery. Educate consumers on both the mechanisms and importance of utilizing recovery and wellness technologies

Assisted in the management of the onboarding and successful education of new trainers to yield high closing percentages on PT sales meeting KPI targets and improve the retention of client base. Designed and implement training programs for 20+ clients at any one time with an evidence-based approach to maintain high retention targets.

Instruct and lead University level lectures in the exercise science department while developing and modifying lecture and course material for the enhancement of student learning. Led the instruction of lower-level undergraduate students in exercise science courses oriented around lab protocols for both clinical and performance-based exercise research.

Assisted in the management and collection of data from participants on study visits. Planned and coordinated with the study team to ensure successful study visit data, and prevent compromising of study data.

Collected data for a physician-based database to prescribe exercise to children. Generation of annotated bibliography for future publicaitons.