Daniel Withers Email & Phone Number

Responsible for oversite of accurately obtaining service authorizations in a timely and efficient manner with a high level of accuracy on a consistent basis.SIGNIFICANT DUTIES· Serves as a chief retention and safety officer and ensures that safety and quality standards are upheld or met by effective use of data and technology to make decisions and proactively mitigate unnecessary risk by means of verification of insurance coverage, timely follow-up of claims processing, and monthly statistics.· Oversee a department of 30 agents, develop and implement workflows to ensure best practices to identify KPI’s for efficiency. This is executed by means of routine quality analysis on employee output and workflow processes.· Communicate with payors, patients, and providers to obtain necessary information and resolve challenges related to coverage, CPT/ICD-10 use, and valid location of service.· Monitor volume metrics and right sizing workflow to encourage company daily productivity standards currently set at minimum 100 touchpoints per day.· Lead routine meetings and provide consistent feedback to director and executive leadership with a focus on challenges, opportunities, and efficiency points.· Monitor and maintain a collaborative relationship between associates, leadership, and providers.· Escalate opportunities and challenges to all ancillary departments for planning, decision-making, and problem solving.· Develop rules of engagement to systematically resolve income losses, and improve input processes to reduce denial events.

Greater Atlanta Area

Responsible for operational excellence and location workflow.· Operational Excellence: Direct all day-to-day imaging center activities to ensure smooth and efficient operations for patient flow, patient care, and quality assurance. Remains current on technological and clinical advances in imaging. Identifies profit opportunities and cost savings without sacrificing quality or patient satisfaction. Sets clear and specific expectations/objectives for the imaging center and imaging center staff. Evaluates for efficiencies in systems and processes. Mitigates and resolves issues that could impact workflow. Conducts cost analysis on service lines, equipment and supplies to ensure standards of the highest quality are met with the best value.· Patient Satisfaction: Proactively and consistently seeks to understand our customers and patients. Empowers staff to meet customer and patient needs. Promote service principles in all interactions with staff members and patients.· Quality and Safety: Ensures quality, safety, and related regulatory requirements are maintained. Assists in the development of policies and procedures. Implements and monitors adherence to quality programs and initiatives. Accountable for meeting all state and federal regulations.

Supervised and participated in complex technical activities associated with the operation of the organization’s MRI service. Established and maintain ethical working relationships and a good rapport with all interrelating hospitals, referral or commercial agencies.

X-Ray Technician

Radiology Technical Training

Education record