Maintain and develop excel and database programs to meet the changing needs of the university. Ensure accuracy of section billing, billing table, and tuition cost sheets. Assist the account representatives with their work during increase in workload. Execute special tasks assigned by executive director. Create new and efficient processes to increase productivity and accuracy.

Employs Colleague and Etrieve programs to track student accounts throughout their program to ensure timely payments, refunds, or handoff to collections. Coordinates with teams to allocate project workloads to maximize efficiency. Communicates directly with students to answer inquiries and provide account updates. Conducts all processes in accordance with applicable state and federal regulations.

Supervised a team in charge of transitioning 10,000 files to digital form. Analyzed financial data to ensure it was recorded and reconciled appropriately. Provided administrative support for Accounting Services. Coordinated with various university departments to help with miscellaneous projects.