Daniel Woo Email & Phone Number

Job Description- Representing the organization to external regulators within Malaysia.- Ensuring management of the services provided by the COE are compliant with regulatory requirements in both the regions where the COE operates and also the customers of the COE.- Managing the establishment and growth of the COE in line with the business objectives of the Group- Recruit the right people/ talents timely for the COE and ensure robust development and coaching to produce outstanding performance.- Ensure the COE is set-up and run within budget and setting industry benchmark for efficiency and superior cost-effectiveness in back-office operations.- Create an outstanding Productivity and Quality Culture within the COE where each staff is groomed and ingrained with a industrious mindset; evident in their behaviours and performance.- Ensure precise alignment of goals and practices with host-country Operations Centre's and/or Group Office.Differentiate the COE from the competition, to be the employer of choice in this geography; e.g. through superior HR and operations innovation.

Petaling Jaya, Selangor Darul Ehsan, Malaysia, My

Singapore, Singapore, Sg

Lazada is Southeast Asia’s largest online shopping mall, with operations in Indonesia, Malaysia, Philippines, Thailand and Vietnam. Lazada is pioneering e-commerce in the region by providing a fast, convenient and secure online shopping experience combined with an extensive product offering in categories ranging from mobiles & tablets and consumer electronics to household goods, toys, fashion and sports equipment. As Head Customer Service of Lazada Malaysia, I oversee the Customer Service team (Inbound, Digital, LiveChat, Social Media and BPO totalling 150 agents) for Malaysia. We relentlessly strive to deliver the best possible customer experience in South East Asia on par with the e-tailing global leaders.

Ann Arbor, Mi, Us

Kuala Lumpur, My