Technical Support Senior
Current
Feb 2022 - Present
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Daniel Yon Email & Phone Number
Technical Support Senior
at
Dell Technologies
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Senior
Location
Arraiján District, Panama Oeste, Panama
Company size
Who is Daniel Yon? Overview
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Quick answer
Daniel Yon is listed as Technical Support Senior at Dell Technologies, a with 270292 employees, based in Arraiján District, Panama Oeste, Panama. AeroLeads shows a matched LinkedIn profile for Daniel Yon.
Daniel Yon previously worked as Global Service Desk Analyst | Brink's Regional Services at Brink’S Inc and Client Technical Support Senior at Ntt Data Services. Daniel Yon holds Tecnico En Computadoras Y Redes, Computer Systems Networking And Telecommunications from Telematic Perú.
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Dell Technologies
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Profile bio
About Daniel Yon
Experienced Senior Technical Support Associate with a demonstrated history of working in the information technology and services industry. Skilled in Windows 7, Enterprise Software, Pre-sales, Operating Systems, and Customer Experience.
Current workplace
Daniel Yon's current company
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Dell Technologies
6 roles
Daniel Yon work experience
A career timeline built from the work history available for this profile.
Global Service Desk Analyst | Brink'S Regional Services
* Hired to support the Brinkʼs Global Service Desk on a 24x7 rotational basis.* Provided technical support assistance to over 1000+ Brink's employees globally.* Constantly met and collaborated with upper management on improvement plans for the team.* Supported systems such as: Basic to advanced troubleshooting, Microsoft Office Applications, Laptop/Desktop configuration, End User Access Provisioning,* Software Installation, Active Directory, Printer Support, ServiceNow, and others.* Assisted the team's new hires with training to ensure their success in the team.* Assigned to manage high-priority escalations until their resolution.
Feb 2018 - Dec 2020
Client Technical Support Senior
Ntt Data Services
- Responds to customer technical problems/issues related to hardware, software and networking.- Assists customers by diagnosing problems and providing resolutions for technical issues.- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service contacts.- Identifies, researches and provides input on unique or recurring customer problems.- Remains knowledgeable of Dell’s product line, current industry products and technologies.- Monitors and tracks issues to ensure accurate resolution.
Nov 2016 - Aug 2017
Client Technical Support Senior Associate
- Responds to customer technical problems/issues related to hardware, software and networking.- Assists customers by diagnosing problems and providing resolutions for technical issues.- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service contacts.- Identifies, researches and provides input on unique or recurring customer problems.- Remains knowledgeable of Dell’s product line, current industry products and technologies.- Monitors and tracks issues to ensure accurate resolution.
Mar 2013 - Nov 2016
Vendor Technical Lead - Ms Valor
- Ensures that Microsoft customers are satisfied with effectiveness and efficiency of the community support- Has a strong relationship with the Microsoft Partner Technical Lead (PTL) and the Experts in order to drive improved processes and successful forum communities.- Identify and drive improvements across content, solutions, training, and agent workflows.- Co-ordinate with the PTL/EE to close any gaps in technical content or processes.- Drive increases in the Solve Rate for the Community (forums and solutions) and ensure the overall health of the community ecosystem.- Participates in Quality Monitoring and works to drive strong soft skills with the Moderators.
Jul 2012 - Feb 2013
Customer Care Agent
Customer support agent and technician. Giving support to the client in all Microsoft product tools as well as in the Microsoft Live web tool.
Mar 2008 - Dec 2011
Team & coworkers
Colleagues at Dell Technologies
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
SN
Supratim Nag
Colleague at Dell TechnologiesKolkata, West Bengal, India
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SS
Simon Stovbyra
Colleague at Dell TechnologiesSaint Petersburg Metropolitan Area, Russian Federation
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BN
Baron Niu
Colleague at Dell TechnologiesPittsburgh, Pennsylvania, United States
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DW
Douglas Wallace
Colleague at Dell TechnologiesAustin, Texas, United States
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CM
Cathy Mckeithan
Colleague at Dell TechnologiesCameron, North Carolina, United States
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KS
Krishna Sr
Colleague at Dell TechnologiesBengaluru, Karnataka, India
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AG
Alex Giles
Colleague at Dell TechnologiesPayson, Utah, United States
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SA
Salvador Acevedo
Colleague at Dell TechnologiesNaucalpan De Juárez, México, Mexico
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PP
Prakash Pathak
Colleague at Dell TechnologiesBengaluru, Karnataka, India
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AS
Arti Sahay
Colleague at Dell TechnologiesNorth Delhi, Delhi, India
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Supratim Nag
Colleague at Dell TechnologiesKolkata, West Bengal, India
View →
SS
Simon Stovbyra
Colleague at Dell TechnologiesSaint Petersburg Metropolitan Area, Russian Federation
View →
BN
Baron Niu
Colleague at Dell TechnologiesPittsburgh, Pennsylvania, United States
View →
DW
Douglas Wallace
Colleague at Dell TechnologiesAustin, Texas, United States
View →
CM
Cathy Mckeithan
Colleague at Dell TechnologiesCameron, North Carolina, United States
View →
KS
Krishna Sr
Colleague at Dell TechnologiesBengaluru, Karnataka, India
View →
AG
Alex Giles
Colleague at Dell TechnologiesPayson, Utah, United States
View →
SA
Salvador Acevedo
Colleague at Dell TechnologiesNaucalpan De Juárez, México, Mexico
View →
PP
Prakash Pathak
Colleague at Dell TechnologiesBengaluru, Karnataka, India
View →
AS
Arti Sahay
Colleague at Dell TechnologiesNorth Delhi, Delhi, India
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4 education records
Daniel Yon education
Tecnico En Computadoras Y Redes, Computer Systems Networking And Telecommunications
Telematic Perú
English Second Language, English Language And Literature, General
Education record
University Inca Garcilazo De La Vega
Highschool - Perú
Colegio Santo Domingo De Guzman
FAQ
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Quick answers generated from the profile data available on this page.
What company does Daniel Yon work for?
Daniel Yon works for Dell Technologies.
What is Daniel Yon's role at Dell Technologies?
Daniel Yon is listed as Technical Support Senior at Dell Technologies.
Where is Daniel Yon based?
Daniel Yon is based in Arraiján District, Panama Oeste, Panama while working with Dell Technologies.
What companies has Daniel Yon worked for?
Daniel Yon has worked for Dell Technologies, Brink’S Inc, Ntt Data Services, Dell, and Sitel.
Who are Daniel Yon's colleagues at Dell Technologies?
Daniel Yon's colleagues at Dell Technologies include Supratim Nag, Simon Stovbyra, Baron Niu, Douglas Wallace, and Cathy Mckeithan.
How can I contact Daniel Yon?
You can use AeroLeads to view verified contact signals for Daniel Yon at Dell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Daniel Yon attend?
Daniel Yon holds Tecnico En Computadoras Y Redes, Computer Systems Networking And Telecommunications from Telematic Perú.
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