As Head of Operations and Growth, I oversee the development and expansion of our integrated services, including purpose-built student accommodation, homestay, study tours, au pair, demi-pair, and internship programs. I focus on building strategic partnerships, driving business growth, and enhancing service delivery to ensure a welcoming and enriching experience. We are committed to helping students meet friends from around the world, learn English in a supportive environment, and live in one of the most appealing countries in the world.

Working with talented colleagues, I advanced the English Language Teaching (ELT) sector within international education. Through innovative strategies, we implemented transformative initiatives that positively impacted learners and educators worldwide.My successes:▸Developed and launched world’s first-ever set of quality standards for homestay accommodation.▸Secured Department of Foreign Affairs and Trade’s inaugural "Australia-Vietnam Enhanced Economic Engagement Grant"; delivered two virtual workshops to Ministry of Education of Vietnam decisionmakers and 1,000 delegates. ▸Co-MC for NEAS Conference 2021 to 2024, flagship Thought Leadership event for English language sector.▸Acquired Conference sponsorships from commercial vendors; recruited new colleges for NEAS membership.▸Led and trained 11 Assessors to perform audits of 190 English language centres in Australia and ASEAN countries.

Expanding into a new facet of international education, I strengthened our organisation’s positive profile and grew homestay revenue. My successes:▸Secured landmark NSW Government project; "Temporary Crisis Accommodation Scheme". ▸Welcomed and housed over 500 international students during 2020-21 pandemic.▸Established referral partnerships with additional 11 colleges and independent schools.▸Created revenue streams by enlisting suppliers – accommodation, hotels, transport services.▸Enhanced company branding: listed Study Vision as official partner on 10 stakeholder websites.▸Recruited, trained, and nurtured additional 12 global agents; increased business from accounts.

This high-profile role enhanced further my skillset; it allowed me to enlarge my knowledge in the domestic student market and deepen my experience in university culture.My successes:▸Directed team of 12 professionals to organise and host flagship events and grow enrolments.▸Developed and implemented student recruitment strategies and conversion initiatives.▸Led team to achieve enrolment targets across all market segments.▸Managed budget of $AUD1.16M.▸Mentored direct reports to forecast and take charge of individual sub-budget plans.

Returning to Australia after the successful completion of a one-year overseas assignment, I immediately resumed a major trans-Tasman managerial role to enlarge enrolments and membership for an esteemed professional body.My successes:▸Led 18 staff in nine offices (interstate and across the Tasman).▸Nurtured and expanded future pipeline of accounting professionals.▸Achieved largest-ever CA Program new starter and combined enrolment cohorts, Term 1, 2019.▸Managed $AUD950K budget; attained growth of 5% for Student Affiliates, Provisional Members.▸Engaged with core stakeholders: CA members, university academics, leading employers.

I embraced the opportunity of a lifetime to take on a challenging project in the exciting city of Shanghai! Returning to student recruitment, I applied a proven capability and simultaneously acquired new expertise.My successes:▸Directed 15 staff in Shanghai Headquarters and regional operations.▸Managed 300 sales agents China-wide.▸Recruited 400 students to pathway and mainstream programmes in UK and USA.▸Created and launched business strategies and bespoke incentive schemes.▸Achieved 10% enrolment growth on already-mature sales base.▸Organised and hosted flagship events with leading UK and US universities.▸Identified, trained, and nurtured influential agents to expand market presence and increase sales.

After 10 years abroad in Asia and Europe, I came home to Sydney to represent one of the most admired seats of learning in the world – the University of Cambridge. My successes:▸Established first Australian representative office for Examination Board of University of Cambridge.▸Led team of four staff in trans-Tasman locations to deliver high-stakes assessments.▸Implemented new business model; managed 50 exam centres in five Oceanic countries.▸Developed and enhanced relationships with decisionmakers in government and higher education.▸Formed and implemented strategic plans; reversed downturn to achieve 9% revenue growth.▸Expanded formal adoption of Cambridge English certification in Australasian region.▸Administered GBP250K budget.

Bringing market-embedded customer service insight, I was privileged to be seconded by our leadership team to move to England to fulfil a critical operational directorship. My successes:▸Managed 24 admissions professionals in high-paced, detail-oriented operations, for leading education company.▸Oversaw accurate and efficient processing of 10,000 global applications and 3,000 payments.▸Developed and implemented pathway program entry requirements for study centres in eight UK universities.▸Collaborated with campus and marketing stakeholders to refine and optimise admissions processes.

This was the highlight of my career; a thrilling opportunity to be a pioneer. I formed an outstanding team and attained brilliant accomplishments.My successes:▸Cofounding member of INTO University Partnerships; instrumental in establishing startup company’s success.▸Led 20 sales and marketing professionals (expatriate and Chinese nationals) in six offices; managed GBP1M budget.▸Recruited, trained, and nurtured network of agents across Greater China to deliver 50% of INTO’s global enrolments.▸Implemented strategic initiatives to enhance agent performance, contributing to INTO's sustained growth.

My first overseas posting was exactly like to completing an applied MBA. I achieved consistently strong sales over four consecutive years, penetrating markets in seven Chinese provinces.My successes:▸Recruited and nurtured agents to accomplish enrolment targets to campuses in the UK, Australia, New Zealand.▸Delivered GBP4.8M in final sales, marking a 60% increase from the previous year.▸Provided leadership and mentorship to two direct reports, while effectively managing a GBP134K budget.▸Collaborated with overseas campuses to streamline enrolment processes, aiding in achieving sales targets.

▸Directed diverse aid projects in East Timor through an Australian Government-funded facility.▸Oversaw contractors through structured contracts, ensuring adherence to specified outputs and budgets.▸Facilitated communication and coordination between stakeholders to address any project-related challenges.▸Provided regular project updates and budget reports to desk officers at the Australian Agency for International Development (AusAID), ensuring transparency and accountability.

▸Liaised with overseas posts to manage aid projects in Indonesia for Australian Government's development program.▸Supervised contractors, ensuring projects were delivered according to specified milestones and budgets.▸Fostered collaboration among international partners to maximise the effectiveness of aid projects.▸Secured entry to AusAID through highly selective Graduate program; engaged in fast-tracked divisional rotations.

▸Instructed high school students across all year levels in Mandarin, English, and TESOL.▸Designed comprehensive teaching materials and assessments tailored to student needs.▸Actively engaged in professional development opportunities to stay abreast of latest teaching methodologies.▸Awarded Teacher's Certificate and recipient of NSW Department of Education Teacher Training scholarship.

▸Successfully executed Chinatown Carnivale 1995, a prominent community celebration, part of the Festival of Sydney.▸Oversaw all aspects of single-person office, including administration, finance and maintenance of community centre.▸Increased community engagement through 'Meals on Wheels' program, cultural events, and sports competitions.▸Coordinated volunteers to ensure seamless running of events and programs.

▸Handled customer service responsibilities for Australia's inaugural paid TV company.▸Conducted outbound calls to prospective customers; maintained communication with existing clients.▸Scheduled service installations; provided feedback to marketing and technical units regarding customer experiences.▸Implemented customer feedback mechanisms to improve service quality and enhance customer satisfaction.