• Investigate and resolve complex technical troubleshooting cases to diagnose and fix failure points• Work closely with Account Owners and sales stakeholders to provide resolutions for escalated issues and answer process, functionality, and workflow-related inquiries• Develop a deep expertise in how DoorDash's Point of Sale processes, and resources work, and how to resolve an issue.• Create, dig into and use data and insights to identify opportunities to improve speed, quality… Show more • Investigate and resolve complex technical troubleshooting cases to diagnose and fix failure points• Work closely with Account Owners and sales stakeholders to provide resolutions for escalated issues and answer process, functionality, and workflow-related inquiries• Develop a deep expertise in how DoorDash's Point of Sale processes, and resources work, and how to resolve an issue.• Create, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness and merchant experience across POS issue types and providers.• Develop strong relationships and grow communication pathways with cross-functional company leaders to continue evangelizing and building confidence in POS Support operations• Work with the Partner Operations and Product teams to problem solve, scope improvements, and build solutions that address quality issues upstream Show less

• Download, configure, implement, and troubleshoot software upgrades for cell phones and laptops.• Complete and implement Technical Operations Production Floor Training for various Cisco products including servers and blades.• Complete the building and enclosure process for hard drives so they can be tested for potential defects• Complete quality assurance procedures to ensure items pass quality standards.• Completed training and received ISO Certification

This role has ended as my contract recently expired. I am currently pursuing employment opportunities.• Assists with development and delivery of specific learning and evaluates training outcomes.• Conducts ongoing training (utilizing Adobe Connect software) to ensure consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.• Monitors progress of trainees and provide continuous support to improve knowledge and… Show more This role has ended as my contract recently expired. I am currently pursuing employment opportunities.• Assists with development and delivery of specific learning and evaluates training outcomes.• Conducts ongoing training (utilizing Adobe Connect software) to ensure consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.• Monitors progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.• Maintains training materials to ensure that all staff are kept up to date with any policy, procedures and application changes that occur. • Assists in the evaluation of the effectiveness of training based upon formal and informal feedback from employees and customers.• Completes CSR observations to observe trends and make recommendations for changes in scripting and training• Completed Quality Assurance training and monitored CSR calls for accuracy as well as appropriate conduct at all times. Show less

• Increase community integration by 1400% overall ando Increased community time from 4% to 60%o Built and established working relationships with DCC for co-location and referralso Maintained fidelity scores of 60 and threshold of 80% or higher for two years with minimal staff• Selects and maintains qualified employees in all assigned program positions; Provides direct orientation and on-the-job training for direct reports, identifies training needs, initiates development of… Show more • Increase community integration by 1400% overall ando Increased community time from 4% to 60%o Built and established working relationships with DCC for co-location and referralso Maintained fidelity scores of 60 and threshold of 80% or higher for two years with minimal staff• Selects and maintains qualified employees in all assigned program positions; Provides direct orientation and on-the-job training for direct reports, identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required• Collects and maintains quality improvement data and program performance measurements; implements policies, procedures, and action to achieve program goals; provides reports to Program Manager and recommends program/plan changes• Directs program functions; implements standards, policies, and procedures governing the performance of the program; revises services according to demonstrated member needs and the programs contractual requirements• Develop and implement multiple tracking strategies to ensure accurate data collection over sustained periods of time• Extensive marketing to increase awareness of Lifewell Employment, build relationships with multiple agencies, and maximize billing opportunities Show less

Providing comprehensive direct support services which are structured to meet the needs of an adult population composed of SMI, dual-diagnosed and/or referred persons.Engage clients in skills training designed to enhance functioning leading to community integration and self-sufficiency in living, learning, social and work environments.Responsible for assessments, crisis management, treatment planning, screenings, case load management, and coordination of care.

• Teach proper traffic/safety procedures and laws as they pertain to the state of Arizona• Lead classes with various traffic offenders ranging of up to 20 individuals per class• Instruct curriculum and answer a variety of questions related to Arizona traffic laws

Promoted independence by teaching individuals job skills in a work environmentProvided creative alternatives to traditional techniques which help individuals be successful