Senior Business Operations, Business Transformation and People and Culture leader, with extensive experience across privately owned SMEs as well as publicly listed companies of 5,000+ staff.Senior manager experience in key business areas of operations, transformation, finance, human resources, quality, risk and compliance.Core skill set is in managing and influencing large groups of people to effectively perform in line with the vision, goals and objectives of an organisation.Experience in organisational redesign/implementation, providing consultation on operations, HR, marketing, strategy, business-facing technology and client-facing technology through business transition phases.Staff leadership and management experience with reporting line responsibilities of 6x direct reports and 110x indirect reports.Leadership coach and mentor, including development of key business leadership personnel responsible for 100+ direct reports.Passionate and committed to the study and application of positive psychology in professional and personal domains, with a focused interest on human motivation, emotion and performance.Proven business transformation management skills, having led significant change pieces in both the SMSF Accounting and General Financial Planning Sectors.General Manager skill set is leveraged in the executive coaching business I founded and run, Bespoke Growth.Development of workshops and tools that aim to increase employee performance based on areas such as personality profiling, human behaviour, judgements and bias in decision making, emotional intelligence, strength profiling, value systems and well-being.Effectively integrated multiple third party service providers into an overarching Financial Planning process including Accountants, Brokers, Auditors, Direct Managed Fund Investment Houses, Term Deposit Platform Investing institutions and Wrap Platform providers.Successfully managed key off-shore projects remotely and integrated off-shore project work with core business process.Developed and implemented operations procedure material and staff training material across the Financial Planning, SMSF Administration and SMSF Auditing spaces.