- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, productivity, quality, and customer-service standards.- Analyzing and interpreting the P&L report and taking action to increase revenue and optimize costs.- Ensure operational efficiency by driving to achieve all channel KPI’s including the effective management of the resources available and producing action plans for any KPI’s.- Ensure absence and attrition levels are under company goals to improve gross margin delivery. - Significant influence in product training and explanation of our competitive position to sales staff.- Manage an effective communication channel to ensure sales channels are fully informed on all new initiatives, campaigns and processes.

- To provide day to day supervision and management of directly assigned team.- Ensure that my teams have a clear understanding of performance expectations.- Act as main point of reference for the team for queries and escalation- Monitor individual and team metrics (by listening to calls and following system reports) keeping record in a consistent and systematic way.- Keep the team updated on overall campaign performance and any relevant information about.- Escalate any individual or team issues to line manager/client.- Ensure that my teams have the tools they need to perform at high level of productivity.- Recruit people and set up campaigns on business segment and ensure they are functioning.- Implement training for sales campaigns.- Provide training to new staff members.- Create training materials for future reference of current staff and future members.

- Qualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet them.- Generate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer base.- Work with the Executive team to design industry-specific outbound efforts.- Utilize internal tool to ensure standard processes during all sales process.- Conduct month-end and year-end close processes.

- Generating and qualifying leads.- Managing, tracking and following up on leads by calling them.- Conducting sales presentations through the phone.- Meeting monthly and quarterly sales goals in accordance with goals.