Daniel Zapata Email & Phone Number

Medellín, Antioquia, Colombia

Me desarrollo profesionalmente como Embajador de Marca con Zilis. Zilis es una Franquicia Americana de productos Premium de Bienestar y Cannabis Medicinal. Constantemente ayudo a personas que quieran:- Consumir los productos para su beneficio y el de sus familia- Comercializar y vender los productos- Construir una distribución en red en equipo conmigo como Pioneros y Fundadores de la compañía en LatinoaméricaCuando comencé en esta industria fue sin experiencia previa y el crecimiento que hemos tenido en diferentes aspectos ha sido extraordinario.

Melbourne, Australia

Melbourne, Australia

• Looking after a specific base of customers (EDU market) I will be responsible to deploy all products, provide technical account management and drive usage and happiness.• I will be responsible of providing basic and organise comprehensive training.• Supporting and working closely with schools assigned sales personnel.• Building and maintaining successful and long-lasting customer relationships.

Melbourne, Australia

• Working together with my senior teammate, we have been able to migrate most customers from a legacy technology to our new platform while keeping on track the deployments for the new customers. This has incurred on considerable savings for the operation of the company.• Maintaining positive customer service experiences even during times of challenge.• Supporting the Sales team with technical accompaniment has helped them to feel more confident while engaging customers for a new deal or a service upgrade.

Melbourne, Australia

• Recruited by my former manager to support him during the restructuration of the Education Support Team.• Being part of a team of 4 that turned into 3, I was able to provide value to the team in a short period of time not only with the work load but also with the energy, culture and synergies of the team.• Following my manager´s leadership culture, the positive influence on the team improved the customer service and within the first 3 months the feedback from most legacy and new customers reflected the improvement.• Supported the logistics for the update of the firmware of network devices helping the team to achieve the goal sooner than expected.

Melbourne, Australia

My goal is to provide excellent customer service ensuring successful delivery of projects, proactively coordinating the actions and communications required to achieve timely resolution and answering customer inquiries in a timely manner by researching or liaising with other business units, as required.• Being able to complete the delivery of solutions as a one-man team whilst the company was going through restructuring.• Successfully training the new team members and establishing a group dynamic to deliver our best as a team.• Closing 100% of cold cases and held orders pending on the billing platform for up to more than a year.• Actively participating to improve the office culture impacting positively the wellbeing of my colleagues.

Melbourne, Australia

• Supporting and championing Southern Phones customer service team during and after a major crisis event.• Developing and leading the team to work at 150% of capacity compared with the industry standards.• Documenting procedures and theory that were not provided from the beginning and were required for everyday tasks.• Performing as a Support Level 2 team providing extra value to the company.

Melbourne, Australia

Working for Nextgen Group, I have been responsible for the technical support to a range of corporate and government customers in association with IP/MPLS services which include VPWS, VPRN and Internet, as well as transmission networks services such as DWDM, SDH and EoSDH. Our level support is well known as one of the best within the local service providers.• Quickly adapting to Australian standards within the telco industry as a first professional experience• Promoting a positive attitude at the work place within a stressful atmosphere.

United States

• Deploying 4G LTE BS sites including equipment, power and data cabling and network integration with the highest quality standards setting the bar for the other contractors.• Complying with the SLA’s from the beginning with minimum training provided due to a very tight schedule.• Successfully completing more than 200 Site surveys in less than two months including full reporting.

Colombia

• Operating and Maintaining a wide range of technologies like Networking and Core platforms, Transmission and Aggregation platforms, Fixed (cable and wireless) and Mobile Access Platforms.• Participating on the successful deployment of the first 4G LTE network in Colombia.• Engineering the design and optimisation of Wimax platform that increased the network’s capacity by more than 30% without further site installations.• Achieving CCNA and CCNP certifications.

Colombia

• Deploying the first IP Wireless Access Network in Colombia enabling the company to compete in the corporate market with Data, VoIP and Internet services.

Bachelor Of Engineering (Be), Telecommunications Engineering, Telecommunications Engineer

Postgraduate Diploma, Management, Specialist In Management