-Assisted customers with finding items on the floor and backroom-Answered calls from other stores and customers to hold items-Worked alone and with teams to rearrange and fill stock-Gained hands-on skills in proper customer service

-Supported Windows OS end user desktops-Triaged client side issues over the phone and through a basic email ticketing system and escalated them as necessary-Troubleshoot client side issues in programs licensed by the IT department (MS Office, Novell Groupwise, Adobe Acrobat), printers, networking-Configured desktop imaging server (FOG) and managed base images-Built and deployed imaged desktops to end users-Performed backups of FOG server to local NAS box-Engaged in virus and spyware detection and removal-Performed general PC cleanup on end user desktops-Installed and supported avast! Endpoint Protection Suite-Created and Ran Ethernet cable to newer ports/rooms

-Setup technology for campus wide events-Maintained PCs in student computer labs

-Worked with staff to find and answer computer/network trouble calls and maintain a workable environment for teachers, staff, and students-Worked with other interns to upgrade machines to the Windows 7 operating system-Monitored student labs and assisted students with any issues involving use of computers/network-Worked with a ticket system within a Windows Active Directory environment-Supported a Windows OS environment running within Active Directory