Testing and supporting:• JS Platform• Jenkins Pipelines, GitLab CI• Products Performance, Reports• Storybook, Localization• iOS bundles and internal applications/toolsOther responsibilities:• Supporting Clients/Providers in analysing and resolving issues• Scheduling and developing the releases for Clients/Providers• Creating and supporting project documentation (Wiki/Confluence)• Creating tasks, reporting bugs and other tickets in JIRA• Working with developers, Product Owners and othersTools:• Postman API• Git, Gitlab, Jenkins• BrowserStack• Kibana, Elastic, Tableau• JIRA, Confluence

Development and support of various React based eCommerce apps

• Financial and card/banking system support• Working with API (Postman, JSON)• Bug reporting and testing• System monitoring (Zabbix, Kibana)• Responsible for handling technical-support and support related questions for Clients and Partners• Incident reporting• Documentation writing

• Training internally company employees, team members• Responsible for handling technical-support and support related questions for Clients customers and Partners• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction• Accurately logging all interactions via Client’s Contact Management System• Achieve call center metrics as defined by the Supplier• Recognize and adjust support approach to accommodate all levels of customer’s experience• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs• Communicate positively with team members, customers, and other partners• Escalate issues to the appropriate department according to Client’s Procedures