-Deliver engaging lessons on key cybersecurity concepts, including networking and ethical hacking, to high school students in a nationally recognized program.-Design and implement hands-on workshops to foster practical skills and a deep understanding of cybersecurity fundamentals.-Mentor and guide students to develop critical thinking, problem-solving, and technical expertise, inspiring them to pursue advanced studies or careers in cybersecurity.-Collaborate with program coordinators to ensure a cutting-edge curriculum that meets industry standards and student needs.This role combines my passion for education with my technical expertise, enabling me to empower the next generation of cybersecurity professionals.

Delivered software training. (Canva, Microsoft Office, Google Lens, Google Drive, Computer Basics and more)As A Lecturer, my role encompasses:-Simplifying intricate technical concepts to ensure my students grasp them effectively-Crafting and implementing a curriculum that aligns with industry standards-Proficiency in a variety of software applications and computer systems-Strong communication and presentation skills to convey information clearly-Guiding my students through practical exercises and projects to reinforce learning-Staying current with emerging software and computer technologies-Fostering a collaborative and inclusive learning environment-Earning consistently positive feedback and evaluations from my students

-Handled a high volume of customer inquiries daily via chat, providing prompt resolution of technical and delivery-related issues.-Collaborated with delivery operations team to improve delivery processes and ensure customer satisfaction.-Demonstrated strong technical troubleshooting skills for web and mobile app issues.-Consistently exceeded performance metrics in customer service and support.-Mentored new chat support associates on company policies and procedures.-Developed expertise in company products, services, and policies to provide accurate and effective support to customers.-Utilized active listening and communication skills to understand customer needs and provide tailored solutions to their problems.-Maintained detailed records of customer interactions and resolutions to improve efficiency and accuracy of support.-Adapted quickly to changes in technology, procedures, and customer needs to ensure high-quality support.-Worked effectively with team members and managers to continuously improve support processes and achieve team goals.