Daniel Ang Email & Phone Number

Petaling Jaya, Selangor, Malaysia

AMS

Cyberjaya, Selangor, Malaysia

Accountable for the Application Service Management or Application Managed Services (AMS) Customer Management for customers in Malaysia and some in Asia Pacific region in Banking, Insurance, Automotive, Retails, Maritime, Manufacturing, Telecommunications, Consumer Products, Government Linked Company (GLC) that are on:• SAP ECC (FICO, SD, MM, PP, DBM, HCM)• SAP Business All-in-One (BAiO)• SAP HANA• SAP Database and Data Management• SAP Analytics (BW/BO/BPC)• SAP Cloud for Customer (C4C)• SAP Process Orchestration (PO)• SAP Cloud Platform Integration (CPI)• SAP SuccessFactors• SAP Concur• SAP BasisConvert overall strategy to action plans (product, service, people) on service delivery, product and/or service development and SLA Fulfillment.Focal point for AMS daily services delivery operation (technical or non-technical) topics/request to ensure the fulfullment of SLA.Work closely with Pre-Sales, Service Delivery Managers, Finance, Sales, Account Executives and Delivery Team on daily service delivery includes onboarding and offboarding of customers toward services delivery transitioning.Responsible for SAP Partner Centre of Excellence (PCoE) topics, audit and activities.Work with internal teams on support contract renewal and Statement of Work (SOW) for change request or project.Lead, manage and work with Finance on the month end customer billing including timesheet approvals.Ensure and develop executive relationship with customer (IT Manager, Business Users, Head of IT, etc) through on-going proactive service reviews, issue resolution discussions, business proposals and solutioning.Ensure and maintain up-to-date customer and service information into company tools/systems.Understand customer business goals, demands and strategy to be able to advise consultants and management on customers’ expectations, business processes, urgencies and for resource planning.

Cyberjaya, Malaysia

Accountable for the Application Service Management or Application Managed Services (AMS) Customer Management for customers in Malaysia and some in Asia Pacific region in Banking, Insurance, Automotive, Retails, Maritime, Manufacturing, Telecommunications, Consumer Products, Government Linked Company (GLC) that are on:• SAP ECC (FICO, SD, MM, PP, DBM, HCM)• SAP Business All-in-One (BAiO)• SAP HANA• SAP Database and Data Management• SAP Analytics (BW/BO/BPC)• SAP Cloud for Customer (C4C)• SAP Process Orchestration (PO)• SAP Cloud Platform Integration (CPI)• SAP SuccessFactors• SAP Concur• SAP BasisConvert overall strategy to action plans (product, service, people) on service delivery, product and/or service development and SLA Fulfillment.Focal point for AMS daily services delivery operation (technical or non-technical) topics/request to ensure the fulfullment of SLA.Work closely with Pre-Sales, Service Delivery Managers, Finance, Sales, Account Executives and Delivery Team on daily service delivery includes onboarding and offboarding of customers toward services delivery transitioning.Responsible for SAP Partner Centre of Excellence (PCoE) topics, audit and activities.Work with internal teams on support contract renewal and Statement of Work (SOW) for change request or project.Lead, manage and work with Finance on the month end customer billing including timesheet approvals.Ensure and develop executive relationship with customer (IT Manager, Business Users, Head of IT, etc) through on-going proactive service reviews, issue resolution discussions, business proposals and solutioning.Ensure and maintain up-to-date customer and service information into company tools/systems.Understand customer business goals, demands and strategy to be able to advise consultants and management on customers’ expectations, business processes, urgencies and for resource planning.

Kuala Lumpur, Malaysia

• Customer Support and Operations Management• Customer Success Management• Training and Implementation or Customers• Resource Management• Strategic Management

Selangor, Malaysia

Accountable and responsible for the IT Service Management of BAT's Global and Regional Operations solutions supporting business processes in Leaf, Supply Chain Operations (including regulatory Tracking & Verification), Product, Quality, R&D and Manufacturing area. Managed a global team based in Malaysia, Germany and India supporting SAP, non-SAP or SaaS applications hosted on premise (IaaS or PaaS) or in the Cloud. Played a key role in ensuring Operations IT - Services alignment to the IT Services, Operations IT and IT strategy as well as vision whilst delivering operational excellence. Actively drive the minimisation of Total Cost of Ownership (TCO) and values to the business.

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Accountable and responsible for the IT Service Management of BAT's complex Global and Regional Management Information (MI) solution (powered by SAP Business Intellegence), Data Quality Management System (DQMS) and Analytics solution. These MI systems were highly integrated with BAT's Enterprise Portal, Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) solution powered by SAP suites. Managed a global team based in Brazil, UK, Hungary, Malaysia, Australia and more than 40 indirect employees (outsourced partners) in India.

Kuala Lumpur, Malaysia

Accountable and responsible for the IT Service Management of BAT's:• Regional Leaf templated solution for Farmer & Buying Management and Leaf Processing Management built on Oracle Suites used in Africa and Asia.• Integrated and complex Global Leaf Supply Chain solution based on SAP Suites consists of: - SAP Supply Chain Management (SCM); APO-DC, APO-DP, APO-SNP, SCEM - SAP Enterprise Resource Planning (ERP); ECC (SD/MM, Logistics & Finance) - SAP Business Warehouse (BW) & Business Planning & Simulation (BPS) - SAP Portal Netweaver, BASIS & ABAP - Integrations with external and internal systems

Kuala Lumpur, Malaysia

6 months short assignment to the Global Data Centre (GDC) project as Service Design Manager being fully involved in the Request For Proposal (RFP) process to consolidate information for the contract schedules, define the Operational Level Agreement (OLA) and Service Targets as well as service design of the to-be transformed organisation and services. Assignment was extended 2 months due to last minute request from the Global WAN (GWAN) Project to assist on the RFP requirements and reviews.

Kuala Lumpur, Malaysia

Responsible for the IT Service Management of BAT's Regional Leaf templated solution for Farmer & Buying Management and Leaf Processing Management and Integrated and complex Global Leaf Supply Chain solution based on SAP Suites.

Kuala Lumpur, Malaysia

Responsible for the Change & Release Management of BAT’s Global Leaf Supply Chain Solution and established the Change & Release processes, transports management & reporting, Governance, Change Advisory Board, CAB exemption lists, stakeholder communications and engaging business users and auditors.

Kuala Lumpur, Malaysia

Accountable and responsible for the IT Service Management of 6 Operations business IT solutions (portfolio) used for:- Global Procurement - Direct Material Specifications with Product Lifecycle Management (PLM)- Global Supply Chain - Shared Material Planning, Demand Planning- Global Product/Packaging - Product Digital Asset Management- Primary & Secondary Leaf Supply Chain - Regional Farmer & Leaf Plant Management, Global Leaf Planning, Sourcing & Deployment

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Accountable and responsible to setup BAT’s Global Service Desk and its daily operations. Lead and manage a group of 18 help desk analysts under the Global Service Desk as single point of contact on global IT Services for internal customer spanning from more than 160 countries worldwide.

B. Eng, Electronics Majoring In Computers

Activities and Societies: Vice President II of Student Council, Orientation Committee Lead

Electrical And Electronics Engineering

Sijil Pelajaran Malaysia (Spm)

Activities and Societies: School Prefect, English Debate Team, Table Tennis Team, Basketball Team Member & Captain, Discus Thrower.