Civil Industrial Engineer (PUC), Master of Science in Engineering, bilingual, with over 15 years of experience successfully leading teams through various stages of Digital Transformation at LATAM Airlines, encompassing all the complexities involved. LATAM Airlines is a multinational company with diverse cultures and languages, both within its workforce and among its customers.I consider myself an honest, reliable, warm, and enthusiastic person, with the conviction that achievements are reached as a team, bringing out the best in each individual, aligning objectives, and enriching ourselves through diversity. I believe it is important to create safe work environments where opinions are not judged, and different viewpoints enhance perspectives. To achieve this, it is essential to establish collaboration based on trustful relationships and direct, empathetic communication. I am passionate about contributing my skills in team leadership, problem-solving, and customer orientation.
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Head Chapter Agile Value Delivery / AgilityLatam Airlines Jun 2021 - Apr 2024Responsible for the Chapter that brings together Agile Coaches, Scrum Masters, and Business Analysts in the eBusiness program, establishing the "Do Things Right" framework to evolve towards a Tech@Core culture. Scaled agility. High-performance team conformation, +20 pts eNPS improvement. Creation of the Chapters Operating Model, working collaboratively with other disciplines to trigger effective changes in the way of working.Work pillars:- Talent Management: Dynamics and… Show more Responsible for the Chapter that brings together Agile Coaches, Scrum Masters, and Business Analysts in the eBusiness program, establishing the "Do Things Right" framework to evolve towards a Tech@Core culture. Scaled agility. High-performance team conformation, +20 pts eNPS improvement. Creation of the Chapters Operating Model, working collaboratively with other disciplines to trigger effective changes in the way of working.Work pillars:- Talent Management: Dynamics and management artifacts for people within the Chapter (SMs and BAs).- Practice and Competency Development: Promotion, development, and standardization of best practices/processes and work roles within squads.- Agility and Culture: Design and execution of activities and processes that leverage engagement and Business Agility within eBiz. Show less -
Digital ManagerLatam Airlines Mar 2020 - Jun 2021Led the Digital team during the worst crisis in the airline industry, the COVID pandemic.Successfully and responsibly decommissioned the old latam.com website and its app.
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Digital Journey ManagerLatam Airlines Feb 2019 - Mar 2020Santiago Province, ChileResponsible for delivering value through the definition and development of product and digital experiences for the Door to Door Journey (My Trips, voluntary and involuntary changes, check-in, mobile application, among others). Operation of customer-facing products.KPIs: NPS, satisfaction, digital penetration, operational stability, reduction in call center calls.
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Senior Product OwnerLatam Airlines Feb 2017 - Jan 2019Santiago Province, ChileDesign and definition of digital products, leading various development teams using different techniques and frameworks within agile methodologies. (e.g., Scrum, Kanban).Value-based prioritization, data-driven. Relationship management with stakeholders and customers.
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Gerente Ife Y Medios PropiosLatam Airlines Jul 2015 - Jan 2017Design, product definition, and implementation of the in-flight entertainment experience for the current and future fleet (hardware, software, and content).Collaboration with areas such as business units, maintenance, marketing, internal communications, public relations, crews, and services, for the 7 subsidiaries of the group.
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Subgerente Pmo It Lan.ComLan Airlines May 2013 - Jun 2015Responsable de liderar un equipo de más de 20 personas encargados de la gestión de capacidad y de proyectos de la fábrica de IT LAN.com, del área de Calidad y del área de Seguridad y Compliance de LAN.com. Control de recursos y reportería para la alta gerencia, informes de ineficiencias y análisis de causa raíz de desviaciones al plan de proyectos. Control de presupuesto de la gerencia de IT LAN.comExperiencia en la aplicación de metodologías ágiles en el desarrollo de proyectos, gestión de… Show more Responsable de liderar un equipo de más de 20 personas encargados de la gestión de capacidad y de proyectos de la fábrica de IT LAN.com, del área de Calidad y del área de Seguridad y Compliance de LAN.com. Control de recursos y reportería para la alta gerencia, informes de ineficiencias y análisis de causa raíz de desviaciones al plan de proyectos. Control de presupuesto de la gerencia de IT LAN.comExperiencia en la aplicación de metodologías ágiles en el desarrollo de proyectos, gestión de personas y equipos de trabajo multidisciplinarios. Show less
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Jefe Pmo It Lan.ComLan Airlines Jun 2012 - Apr 2013Responsable de la gestión de proyectos de la fábrica de IT LAN.com, maximizando larentabilidad y eficiencia de los recursos y garantizando el cumplimiento de controlesnecesarios para cumplir ley SOX. Mejora continua de procesos de trabajo
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Jefe De Procesos Lan.ComLan Airlines Sep 2009 - Jun 2012A cargo de la documentación de procesos, la mejora continua de LAN.com y participaciónde proyectos de desarrollo.
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Jefe Comercial E-Business, Ancilliary RevenueLan Airlines Sep 2007 - Sep 2009Liderar proyecto que permitió la venta de productos terrestres en LAN.com (hoteles,arriendo de auto, seguros de viaje, etc.) y gestión de la venta de esos productos.
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Jefe De Derechos De TráficoLan Airlines Jan 2007 - Sep 2007Gerencia De Desarrollo Comercial PasajerosDerechos de tráfico y relaciones con las autoridades de todas las filiales del Holding LAN.Evaluación de proyectos y nuevas rutas a operar. Preparación de presentaciones para autoridades y alta gerencia.
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Analista ComercialLan Airlines Jul 2004 - Dec 2006Gerencia De Desarrollo Comercial Pasajeros
Daniela Acuña Skills
Daniela Acuña Education Details
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Gestión Y Economía -
Engineering/Industrial Management
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The Grange School
Frequently Asked Questions about Daniela Acuña
What is Daniela Acuña's role at the current company?
Daniela Acuña's current role is CPO | CX | Leadership | Strategic Vision | Digital Transformation | Journey Manager |.
What schools did Daniela Acuña attend?
Daniela Acuña attended Pontificia Universidad Católica De Chile, Pontificia Universidad Católica De Chile, The Grange School.
What skills is Daniela Acuña known for?
Daniela Acuña has skills like Public Speaking, Pmo, Research, Management, Team Leadership, Product Management, E Business, Project Management, Team Management, Product Development, Data Analysis, Agile Methodologies.
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Daniela Acuña
Product Manager | Sales Manager | Key Account Manager | Planning | Marketing StrategistSantiago Metropolitan Area1gmail.com -
Daniela Acuña
Deputy Director In The Bureau Of Agricultural Studies And Policies, Ministry Of Agriculture.Chile1hotmail.com -
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