·Provide personalized guidance and support services to Premier and Signature customers·Responsible for onboarding, training, best practices, ongoing support, success planning and gathering feedback to ensure the successful adoption and use of Salesforce products. ·Organize weekly webinars to customers in Portuguese, Spanish and English.·Collaboration with the product team to deliver custom solutions for high-value clients, enhancing product adoption· Serve as a trusted advisor to senior management, providing strategic consultation and program development expertise.·Educate customers on how to effectively use the products and assess the customer’s knowledge and adoption level of Salesforce products through their journey. ·Address customer queries, troubleshoot issues, and offer solutions to enhance their Salesforce experience.·Managed strategic customers and increased the adoption by 20%· Responsible for identify red accounts, contract in risk, and increase attention and escalation within the organization. . Manage SLAs to ensure high levels of customer satisfaction and retention.·Support case management, improving the support cases process and time resolution ·Identify opportunities to increase the solution provided products and increase the revenue

Represent the voice of customer throughout AT&T as well as SLA management;• Responsible for maintaining a strong relationship with customers and ensuring their success through AT&T products;• Leading cross functional internal areas to address proactive and reactive issues, tracking them until customer acknowledgement;• Act decisively by evaluating situations with facts and data, foreseeing potential problems and responding quickly.• Understanding of marketplace experience, development and trends, related to the customer business and ability to apply this knowledge appropriately;• Support in Billing and Finance with accounts receivables issues resolution;• Collaborating with Sales in identifying new business opportunities and managing contractrenewals.Represent the voice of customer throughout AT&T as well as SLA management;• Responsible for maintaining a strong relationship with customers and ensuring their success through AT&T products;• Leading cross functional internal areas to address proactive and reactive issues, tracking them until customer acknowledgement;• Act decisively by evaluating situations with facts and data, foreseeing potential problems and responding quickly.• Understanding of marketplace experience, development and trends, related to the customer business and ability to apply this knowledge appropriately;• Support in Billing and Finance with accounts receivables issues resolution;• Collaborating with Sales in identifying new business opportunities and managing contractrenewals.

• Developed strategic relationships with existing customers by learning preferences and managing regular communications.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Educated clients on new products or services to increase customer engagement with brand.• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.• Kept detailed records of daily progress to identify and correct areas needing improvement.

• Project manager responsible for management, development, support and implementation of services and solutions related to IT and Telecommunications for global accounts.• Supported project management efforts by coordinating resources and meeting critical deadlines to ensure on-time project completion.• Utilized performance monitoring systems to track key performance indicators, optimize processes, and enhance operational efficiency.• Applied MPLS expertise to improve the performance and reliability of telecommunications networks, contributing to operational excellence and increased customer satisfaction.

Contracts review and interface with Legal department. Contract’ management with internal and external customers.Conduct regular meetings to follow up on open corrective actions.Managing customers queries and complaints for the executive sales team.Interface with billing and sales departments.Identify cost saving opportunities and process improvement