Daniela Aldana Email and Phone Number
A dynamic customer operations professional with a passion for delivering exceptional results. With a strong emphasis on executive support, I've honed my skills in managing complex calendars, coordinating travel arrangements, and providing administrative support that empowers leaders to focus on their strategic goals. My experience in onboarding and team leadership has also equipped me with the ability to foster positive work environments and drive operational excellence.Beyond my technical skills, I'm a dedicated team player with a positive attitude and a commitment to continuous learning. I'm fluent in Spanish, English, and Portuguese, and I'm proficient in various software applications. I'm excited to contribute my skills and enthusiasm to a collaborative and innovative organization.
Altagency
View- Website:
- altagency.com
- Employees:
- 5
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Operations Executive AssistantAltagency Jul 2023 - Present- Demonstrated expertise in streamlining operations and workflows to enhance efficiency and productivity.- Proficiently utilized tools like Notion and Go High Level to effectively manage projects and deliver results.- Leveraged data analysis to identify areas for improvement and inform strategic decision-making. -
Content CreatorAlcaldía De Medellín Jan 2022 - Jul 2023- Crafted captivating narratives that resonate with readers and drive audience engagement.-Analyzed content performance metrics to measure success and inform future strategies.- Created visually appealing graphics and designs using Canva and Adobe Express.- Proficient in using video editing software like CapCut and InShot to create professional-quality videos. -
Onboarding CoordinatorRappi Sep 2021 - Apr 2023-Oversee the complete onboarding process for new restaurants, reducing SLA to 24 hours.- Ensuring completion of paperwork and following all legal and administrative compliance when onboarding restaurants in order to be live.- Coordinating and conducting stakeholders orientation sessions, providing an overview of all information needed in order to achieve sales monthly goal. -
Latam Quality Assurance Operations CoordinatorRappi Apr 2021 - Sep 2021- Identified and resolved workflow and production issues in order to ensure all data entry and process working correctly.- Ongoing monitoring and reporting of key performance indicators by analyzing trends and patterns, they provide valuable insights into the overall performance of products, services, and processes.- Created training materials and operating manuals for multiple stakeholders.- Developed and implemented robust processes and procedures to ensure consistent adherence to quality standards. T -
Latam Restaurant Onboarding SupervisorRappi Feb 2021 - Apr 2021 -
Team LeadBpo Global Services S.A.S Nov 2020 - Feb 2021- Generate insights for continuous improvement of the processesand/or products involved in our operations.- Hire, train and manage a team of +25 agents.- Design and organize work routines, guaranteeing completion ofOKRs.- Work towards automating processes and reducingoperational efforts, mistakes, and re-processesAchievements - Increase the save rate 5% over the goal- Kept the abandon rate at 2% and a service level of 98%- Increased the QA scores and maintain them for 3 months at an 89% -
Customer Service RepresentativeBpo Global Services S.A.S Feb 2020 - Nov 2020Responsibilities • Responsible for assuring customer satisfaction and issueresolution on each contact.• Determine charges for services requested, collect deposits orpayments or arrange for billing.• Refer unresolved customer grievances to designateddepartments for further investigation.Achievements- Highest personal save rate, 15% between the +15 agents. -Agent of the month June 2020, with QA scores of %100. -
Au PairCultural Care Au Pair Jan 2018 - 2020Estados Unidos• Assisted children with homework assignments and special projects across different subjects to promote academic success.• Coordinated different types of activities to enhance physical and intellectual development.• Offered positive and nurturing environments to support child social and emotional growth.• Attend and organize family events and holiday celebrations.• In charge of planning and shopping of groceries weekly. -
Figure Skating CoachLiga Antioquena De Patinaje Jan 2014 - Dec 2017Antioquia, Colombia• Implemented exercise programs and training strategies, which strengthen individual and team performance.• Prepared athletes for special competitions and tournaments.• Developed positive relationships with parents, schools and community.• Promoted lifelong skills such as discipline and good sportsmanship.• Asses past performances and work on strategies for future competitions.
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AthleteColombia National Team Jan 2012 - Sep 2017Medellín, Antioquia, Colombia• Participating in local, national, regional, and international competitions representing my city and my country in different types of modalities.• Worked with coaches and trainers to understand and implement improvement strategies.• Accepted coaching, constructive criticism, and recognition with humility and composure.• Trained extensively 40 hours per week for upcoming competitions to perform at top-level.
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InternCamino Real Hotel Jul 2016 - Nov 2016México• Prepares and cooks menu items to established quality standards. Ensures items are timely coordinated with other kitchen operations, presented at proper portions and temperatures, with all dish components present.• Assist with receiving and storing products.• Ensures kitchen sanitation standards are met in designated areas and assists in maintaining cleanliness in kitchen and food storage areas.• Observes food serve safe practices. • Performs other tasks and duties as required.
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VolunteerMoveo Lab Oct 2015 - Nov 2016MéxicoVolunteer at Fan Zone Formula 1 Grand Prix Mexico 2016
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Artistic Roller Skating CoachAthor Club Jan 2012 - Aug 2015Medellín, Antioquia, ColombiaCoach of new talents in order to take athletes to be part of the nacional team
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Artistic Roller Skating CoachPatinaje Envigado Club May 2013 - Jul 2014Medellín, Antioquia, ColombiaTrainer of new talents
Daniela Aldana Education Details
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Escuela De Gastronomía Mariano MorenoCocinero Pastelero -
Alimentos
Frequently Asked Questions about Daniela Aldana
What company does Daniela Aldana work for?
Daniela Aldana works for Altagency
What is Daniela Aldana's role at the current company?
Daniela Aldana's current role is Operations Executive Assistant | Operations at Startups | Customer Service.
What schools did Daniela Aldana attend?
Daniela Aldana attended Escuela De Gastronomía Mariano Moreno, Universidad Del Claustro De Sor Juana.
Who are Daniela Aldana's colleagues?
Daniela Aldana's colleagues are Ay-La Alayon, Greg Hickman, Raphael Calicdan, Lisa Baker, Greg Hickman.
Not the Daniela Aldana you were looking for?
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Daniela Alfonso Aldana
Content Manager | Content Creator | Community ManagerBogotá D.c. Metropolitan Area -
1gmail.com
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