Daniela Aldana Email & Phone Number

- Demonstrated expertise in streamlining operations and workflows to enhance efficiency and productivity.- Proficiently utilized tools like Notion and Go High Level to effectively manage projects and deliver results.- Leveraged data analysis to identify areas for improvement and inform strategic decision-making.

- Crafted captivating narratives that resonate with readers and drive audience engagement.-Analyzed content performance metrics to measure success and inform future strategies.- Created visually appealing graphics and designs using Canva and Adobe Express.- Proficient in using video editing software like CapCut and InShot to create professional-quality videos.

-Oversee the complete onboarding process for new restaurants, reducing SLA to 24 hours.- Ensuring completion of paperwork and following all legal and administrative compliance when onboarding restaurants in order to be live.- Coordinating and conducting stakeholders orientation sessions, providing an overview of all information needed in order to achieve sales monthly goal.

- Identified and resolved workflow and production issues in order to ensure all data entry and process working correctly.- Ongoing monitoring and reporting of key performance indicators by analyzing trends and patterns, they provide valuable insights into the overall performance of products, services, and processes.- Created training materials and operating manuals for multiple stakeholders.- Developed and implemented robust processes and procedures to ensure consistent adherence to quality standards. T

- Generate insights for continuous improvement of the processesand/or products involved in our operations.- Hire, train and manage a team of +25 agents.- Design and organize work routines, guaranteeing completion ofOKRs.- Work towards automating processes and reducingoperational efforts, mistakes, and re-processesAchievements - Increase the save rate 5% over the goal- Kept the abandon rate at 2% and a service level of 98%- Increased the QA scores and maintain them for 3 months at an 89%

Responsibilities • Responsible for assuring customer satisfaction and issueresolution on each contact.• Determine charges for services requested, collect deposits orpayments or arrange for billing.• Refer unresolved customer grievances to designateddepartments for further investigation.Achievements- Highest personal save rate, 15% between the +15 agents. -Agent of the month June 2020, with QA scores of %100.

Estados Unidos

• Assisted children with homework assignments and special projects across different subjects to promote academic success.• Coordinated different types of activities to enhance physical and intellectual development.• Offered positive and nurturing environments to support child social and emotional growth.• Attend and organize family events and holiday celebrations.• In charge of planning and shopping of groceries weekly.

Antioquia, Colombia

• Implemented exercise programs and training strategies, which strengthen individual and team performance.• Prepared athletes for special competitions and tournaments.• Developed positive relationships with parents, schools and community.• Promoted lifelong skills such as discipline and good sportsmanship.• Asses past performances and work on strategies for future competitions.

Medellín, Antioquia, Colombia

• Participating in local, national, regional, and international competitions representing my city and my country in different types of modalities.• Worked with coaches and trainers to understand and implement improvement strategies.• Accepted coaching, constructive criticism, and recognition with humility and composure.• Trained extensively 40 hours per week for upcoming competitions to perform at top-level.

México

• Prepares and cooks menu items to established quality standards. Ensures items are timely coordinated with other kitchen operations, presented at proper portions and temperatures, with all dish components present.• Assist with receiving and storing products.• Ensures kitchen sanitation standards are met in designated areas and assists in maintaining cleanliness in kitchen and food storage areas.• Observes food serve safe practices. • Performs other tasks and duties as required.

México

Volunteer at Fan Zone Formula 1 Grand Prix Mexico 2016

Medellín, Antioquia, Colombia

Coach of new talents in order to take athletes to be part of the nacional team

Medellín, Antioquia, Colombia

Trainer of new talents

Cocinero Y Pastelero, Cocinero Pastelero

Tartas Y Tartaletas, Alimentos

Master classes working learning french techniques at baking