Daniela Almodovar Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

• Handling 62 properties all over the United Kingdom• Handling emails in Zoho • Handling two PMS (Lavanda and Tokeet)• Handling inquiries on Airbnb and Booking.com• Handling Superhog and Autohost for vetting process• Coordinating requests and complaints on Trello• Making sure complaints and requests are addressed• Handling phone calls (Inbound and outbound)• Monitoring room status on VRS• Checking of arrivals and departures.• Monitoring Keynest • Providing Troubleshoot with guest’s issues.• Monitoring the bin collection

• Knowledgeable in Opera Property Management System.• Creating rate plan in CEX to reflect in PMS.• Handling group reservations.• Handling Travel Agency and Online Travel Agency (Close out and availability in extranet).• Checking all reservations for the next day arrivals.• Generate pick up report.• Responds to inquiries and makes reservations over the phone, fax and email.• Efficiency and accuracy in taking information for room reservations.• Making sure that all calls are converted to revenue to maximize rooms sales.• Telemarketing and providing contracted rates for local travel agencies.

Philippines

• Responds to inquiries and makes reservations over the phone, fax and email.• Efficiency and accuracy in taking information for room reservations.• Process cancellations and modifications.• Provides information to the guest concerning availability of rooms, rates, description of rooms facilities, inclusions and services, promos, payment policy, terms and conditions.• Handling groups• Handling Travel Agency and Online Travel Agency (Close out and availability in extranet, checking of commission)• Check all reservations for the next day arrivals• Process folios of reservations from OTA's• Process cancellation report, Pick up report and Month end report• Daily tracking of reservations from OTA, TA, Corporate and FIT• Process card verification• Creating rate plan in the system• Process Rate gain report (competitors rate)• Assist guests for ocular/showroom visit

Pasig City

• Responds to inquiries and makes reservations over the phone, fax and email.• Efficiency and accuracy in taking information for room reservations.• Process cancellations and modifications.• Provides information to the guest concerning availability of rooms, rates, description of rooms facilities, inclusions and services, promos, payment policy, terms and conditions.• Handling groups• Handling Travel Agency and Online Travel Agency (Close out and availability in extranet, checking of commission)• Check all reservations for the next day arrivals• Process folios of reservations from OTA's• Process cancellation report, Pick up report and Month end report• Daily tracking of reservations from OTA, TA, Corporate and FIT• Process card verification• Creating rate plan in the system• Process Rate gain report (competitors rate)• Assist guests for ocular/showroom visit

New Seaside Drive, Entertainment City, Parañaque, 1701 Metro Manila

• Responds to inquiries and makes reservations as needed.• Efficiency and accuracy in taking information for room reservations.• Process cancellations and modifications.• Provides information to the guest concerning availability of rooms, rates, description of rooms facilities, inclusions and services, promos, payment policy, terms and conditions.• Handling guests request and complaints• Knowledgeable in Opera Property Management System.