Daniela Andrade Diaz Email & Phone Number

Saint John, New Brunswick, Canada

Colombia

Responsibilities: • Attended and provided solutions about charges, invoices and events related to MasterCard Company. • Investigated and analyzed information obtained through different databases regarding invoices, charges and events. • Solved problems in the shortest time possible while always meeting the customer’s expectations by 99%.

Cali, Valle Del Cauca

Responsibilities:• Managed the negotiation of the purchase of Term Deposit Certificate (CDT) with new clients. • Developed from scratch and implemented controls for the CDTs portfolio and the commercial team, employing Excel, to ensure the accuracy of the information and improve the overall management of CDTs portfolios. • Generated reports using a newly developed information management system, therefore increasing effectiveness to 98% and facilitating decision-making.•… Show more Responsibilities:• Managed the negotiation of the purchase of Term Deposit Certificate (CDT) with new clients. • Developed from scratch and implemented controls for the CDTs portfolio and the commercial team, employing Excel, to ensure the accuracy of the information and improve the overall management of CDTs portfolios. • Generated reports using a newly developed information management system, therefore increasing effectiveness to 98% and facilitating decision-making.• Collaborated with the communications department to develop advertising campaigns and strategies. • Supported in the management, development and implementation of the Occupational Health and Safety Management System. • Managed SAP and CRM platforms for the use of information systems. Show less

Bogota, Colombia

Responsibilities: • Registered and monitored the project life cycle. • Scheduled regular meetings with users ‘associations. • Supported the administrative processes of all the areas involved in the project execution. • Developed and implemented presentations, tools, and activities to train staff.• Created detailed customer profiles utilizing LinkedIn and Websites details such as Mission and Headquarters, to better understand customers.

Bogotá D.C., Colombia

Responsibilities:• Manage the information required to categorize customers for the sales area.• Coordination of logistics and events for the marketing area.DEGREE PROJECT: IBM de ColombiaBy increasing the potential of the sectoral growth of IBM GTS through the implementation of a Software as a Service (SaaS) business model directed to the IBM GTS Whitespace in Colombia.

Bogotá, Colombia.

Responsibilities:• Attendance at training sessions given to different companies.• Relationship with clients for the planning and execution of the workshops that the company provided as a service.• Management, negotiation, and optimization of resources for the logistics of the workshops.• Management of administrative area processes.Achievements:• Optimization of material costs for training, by 20%.

Apoyo del desarrollo de investigación, principalmente en la búsqueda, registro y reducción de la información primaria y secundaria; preparar bases de datos del proyecto de investigación para el desarrollo de un artículo académico.

Postgraduate Degree, International Business Management

Bachelor'S Degree, Business Management

Activities and Societies: Leadership Camp Universidad Javeriana Bogotá I Third semester of 2014, Administrative Monitor ExpoJaveriana.