 Efficiently provides accurate information to clients Highly knowledgeable with internal software programs Develops effective relationships through clear communication  Works with management to ensure appropriate changes are implemented to improve customer satisfaction. Experience working with third party administrators, collection site networks and medical review officers Works closely with customers in the development of new accounts and the implementation of their… Show more  Efficiently provides accurate information to clients Highly knowledgeable with internal software programs Develops effective relationships through clear communication  Works with management to ensure appropriate changes are implemented to improve customer satisfaction. Experience working with third party administrators, collection site networks and medical review officers Works closely with customers in the development of new accounts and the implementation of their drug testing program Assisted the VP of Client Services and the Director of Client Services in the development and writing of new internal policies and procedures Cross train new customer service representatives and sales associates Prepare sales reports for the sales team and management  Research and resolve billing matters for clients and in-house accounting Show less

• Sort samples• Reviews samples requisitions for acceptable criteria and processes appropriately• Resolves documentation and specimen validation issues• Prepares work lists for laboratory• Interact positively with management and co-workers• Performs related responsibilities as requested or directed• Comply with all safety and departmental policies, rules and procedure manuals• Routine handling of bio hazardous and /or chemically hazardous material• Ensure all… Show more • Sort samples• Reviews samples requisitions for acceptable criteria and processes appropriately• Resolves documentation and specimen validation issues• Prepares work lists for laboratory• Interact positively with management and co-workers• Performs related responsibilities as requested or directed• Comply with all safety and departmental policies, rules and procedure manuals• Routine handling of bio hazardous and /or chemically hazardous material• Ensure all clinical data is entered information is entered into laboratory information system accurately• Maintain work area and all documents mandate by CLIA, OSHA, and CAP or other agency standard• Special projects and other duties as assigned Show less