• As part of the Global ePMO, I am leading global efforts to modernize ways of working, accelerating digital transformation, reducing complexity and positively impacting the manufacturing industry.• Establishing a world-class Agile Community of Practice with 290+ participants, enhancing cross-functional collaboration and fostering innovation in projects. • Providing specialized training and guidance on different ways of working - Predictive, Adaptive and Hybrids, from Upstream to Downstream, to improve operational efficiency and enhance customer success. Support the IT Cyber security team in creating a backlog of prioritized initiatives to minimize digital vulnerabilities.• Passionate mentor in the Women’s Network, fostering the development of female leadership and promoting diversity within the organization.

Successfully Led Digital Transformation Program focused on B2B Product Modernization, enhancing software development processes and aligning them with strategic growth objectives.Key Achievements:• Leadership - As an Agile Coach and Team Coordinator at Work Stream B2B, I effectively managed a team of 10 Agile Masters and 16 Agile Teams, implementing modern agile frameworks and practices while playing a key role in the Lean Agile Center of Excellence (LACE). I conducted performance evaluations, contributed to the development of Individual Development Plans (IDPs), and held regular one-on-one meetings with team members and account managers from four outsourced vendors.• Agile Coaching - Leveraging my extensive experience in scaling agile methodologies, I successfully organized and facilitated 11 ARTs (Agile Release Plan) / PIs - Product Increment Plannings, engaging over 450 participants from various functional areas within the organization. This initiative fostered collaboration and alignment across teams. I provided mentorship to Product Owners, Project Managers, and team reinforcing principles and OKRs concepts while supporting the implementation of Discovery and Lean Inceptions.• CI and Change Management - I challenged the status quo and promoted continuous improvement in digital product development processes, ultimately enhancing value delivery for the organization and its customers. I developed two comprehensive knowledge websites, which significantly improved access to essential resources. This centralized digital library streamlined the retrieval of information related to quarterly PIs, workshops and guidelines.• Data Analitycs - My role extended to configuring and administering Azure DevOps work management software, and I co-created a Metrics Dashboard in Power BI. This dashboard highlighted key operational metrics such as Lead Time, Cycle Time, and Thoughtput, promoting transparency and enabling data-driven decision-making across all work streams.

Led Digital and Agile Transformation initiatives within the Acquirer Program, effectively coordinating two dedicated squads.• Successfully migrated the register base from the Cielo processor to Alelo, while establishing a streamlined Accreditation squad integrated with a Chat Bot - an innovative solution.• Overseeing 12+ indirect reports, I ensured effective communication between technical and business teams and facilitated Scrum ceremonies to enhance process efficiency and product quality. • Proactive monitoring of critical issues mitigated risks to migration schedules, while I designed the integration of Azure DevOps with Service Now to automate incident management. Additionally, I organized the company’s first Product Increment Planning (PI) session under the SAFe framework, aligning efforts across the three main work streams and enhancing overall project delivery.

Successfully led the digital transformation with the development of the GloboAds Digital Advertising Platform.• Facilitated Scrum ceremonies - daily stand-ups, reviews, retrospectives and planning - while actively supporting my team (10+ direct reports) in overcoming impediments and collaborating with other teams to ensure on-time deliveries.• Had the opportunity to practice dual track agile, promoting in parallel 2 main stages: Discovery and Delivery. Effectively communicated project milestones and product performance indicators in business review meetings.• Additionally, participated in OKR Syncs to track key results and strategically adjust our approach for the continuous evolution of the GloboAds Advertising Platform.

At Vodafone Program, I expertly managed agile software development for Prepaid Mobile and Corporate Products, ensuring the delivery of high-quality integrated solutions for both fixed and mobile communications.Key Achievements:• As a High Qualified Professional Expatriate based in Lisbon I successfully served as a Digital Transformation Subject Matter Expert (SME) for three squads with over 20 indirect reports. • I enhanced the onboarding process and streamlined key operational workflows, significantly boosting efficiency and quality of deliverables. By facilitating Scrum ceremonies - such as Daily Stand-ups, Planning meetings, and Retrospectives - I fostered a culture focused on collaboration and value generation. My implementation of LeSS (Large Scale Scrum) and the use of Jira for tracking led to improved transparency and effective management of a unified product backlog.• Additionally, I played a key role in defining cross-cutting KPI indicators, which provided critical insights into team performance. As an active member of the Communities of Practice (CoP), I contributed to promoting agile best practices across departments. I also facilitated Agile Day, an event that fostered knowledge sharing and collaboration among various teams, driving continuous improvement and enhancing the organization's agility.

Effectively managed impactful strategic programs that significantly enhanced Customer Satisfaction through Robust Secure Credit Solutions, adeptly guided the Anti-Fraud team in adopting efficient lean practices, and successfully facilitated the seamless decommissioning of a legacy system for over 70 - B2B clients.Key Achievements:• As a Program Manager in the Decisions Analytics (DA) business unit, I successfully led multiple strategic customer-facing programs, ensuring seamless communication between the company and high-profile clients, including Porto Seguro, Banco Carrefour, Avon, Riachuelo, and Banco Pine. My leadership was instrumental in implementing secure credit and risk analysis solutions (PowerCurve Originations), resulting in enhanced client satisfaction and improved decision-making capabilities.• Through my mentorship of the Anti-Fraud team, I facilitated the adoption of lean and agile practices, enabling the creation of a product update roadmap that increased efficiency in adjustments and parameterizations.• In partnership with the IT Agile Center of Excellence, I played a crucial role in preparing teams for digital transformation. As an invited Agile Coach for the Initiative Kaikaku (radical change), I successfully trained teams and leveraged my Kanban expertise to support the secure and efficient decommissioning of a legacy system, positively impacting over 70 active B2B clients and streamlining their operations. My contributions led to significant improvements in project delivery timelines and client trust in our solutions.

Program and Project Manager leading the successful execution of three Strategic Program Initiatives: Digital Products, Multi-Benefits Card, and Fleet Management. Delivered impactful results by driving these programs from planning to implementation, ensuring alignment with business objectives, cross-functional collaboration, and achieving key milestones.Key Achievements:• Digital Program - Structured and led projects from inception to launch, ensuring alignment with strategic business objectives while managing cross-departmental dependencies.• Multi-Benefits Card - Developed a new product from scratch, involving departments such as Marketing, CX, Sales, Legal, and technical teams. Emphasized security considerations during product design, ensuring compliance with regulations. Created and maintained schedules, risk assessments, and cost analyses, ensuring all potential security risks were addressed. Reported progress biweekly to the CEO, and implemented a detailed release plan with a focus on minimizing vulnerabilities.• Fleet Management - Organized the program, established a prioritization framework, and created a roadmap to address fleet managers' needs while ensuring security standards were maintained. Implemented Scrum workflows with third-party providers, focusing on secure data exchange and handling. Led technical integration and conducted security assessments to improve workflows, aligning with best practices for data protection and compliance.

• Experienced IT Program Manager with a focus on delivering successful data center migrations and cloud adoption initiatives. Proven track record of managing complex projects, coordinating technical vendors, and leading business reviews to drive positive outcomes.

Spearheaded the IT Governance Department to attend Market Products & Services, ensuring strategic alignment with end customer demands. My leadership encompassed robust frameworks, performance metrics, and process optimization, delivering a comprehensive end-to-end vision for operational excellence.• Led IT projects for Marketing Products and Services, led 3 direct reports to ensure successful delivery. • Supported business areas from initial demand requests through prioritization, solution alignment with the architecture team, and coordination of technical solution meetings with relevant IT system teams, ensuring feasibility analysis, development progress, and tracking key delivery metrics.• Co-created and implemented the RFP process for IT procurement outsourcing strategy, optimizing third-party service integration across the department. • Facilitated the Systems Technical Forum, acting as a mediator to align solutions, cost-benefit analysis, and drive faster decision-making to meet time-to-market goals. • Produced executive-level presentations detailing project status, delivery estimates, progress, and business portfolio indicators to maintain transparency and inform stakeholders effectively.

Successfully automated the Vivo Valoriza loyalty model for end customers, enhancing benefits distribution through a score classification system.• Collaborated closely with technical leads, business analysts, cross-functional technical teams, and key business areas, monitoring activities to ensure on-time project delivery while addressing constraints and assumptions about deadlines, costs, and quality issues.• Conducted critical analysis of time, cost, and solution deviations, assessing impacts and developing action plans to keep the project on track. • Organized and led core team meetings, created materials, monitored progress, and reported updates to maintain stakeholder engagement and effective cross-team communication.

Spearheaded the IT Portfolio for Mobile Internet and Innovation projects, effectively prioritizing and accelerating system implementations for cutting-edge digital products and services.• Led and managed the IT Portfolio for Mobile Internet, Innovation, and Quick Deployment projects, indirectly guiding and coordinating the efforts of over 10 business analysts, ensuring alignment with project goals and timelines. • Balanced program and project portfolios by optimizing cost, time, and performance metrics, leveraging scorecards to drive informed decision-making and efficient resource allocation. Ability to manage competing priorities without loss of velocity or efficiency• Served as the primary IT focal point for Product and Marketing departments, addressing and managing system implementation requirements to support the launch of new digital products and services, while also driving the evolution of business portfolios. • Conducted needs assessments, gathered both functional and non-functional requirements, prioritized based on complexity, and initiated new projects, effectively evaluating and determining project prioritization within IT technical vendors to maximize impact and efficiency.

I played a key role in the systems migration for Vivo following the joint venture of 7 companies in Brazil, leading comprehensive Software Quality Assurance Programs and adeptly managing multiple projects to ensure exceptional software delivery. • Led Software Quality Assurance Programs, with several simultaneous Projects with 15+ outsourcing directed reports, from project concept to closure, ensuring timely, high-quality software delivery. • Successfully executed complex data migration projects for Data Warehouse, Online Billing, Partner Management, Revenue Assurance, Anti-Fraud and CRM systems, reducing risks and ensuring smooth transitions with guaranteed quality.• Managed integrated IT testing using HP Quality Center, improving software reliability and product quality. • Developed and aligned the Software Quality Assurance process with IT Governance, and trained users on testing methodology and defect management, enhancing testing efficiency.• Resolved supplier issues, managed team resources, and contributed to Go/No Go decisions, ensuring project goals were met without conflicts.• Customized Quality Center to generate precise Test Status Reports, improving transparency and facilitating better decision-making.• Presentation of daily Quality Assurance Status Report to the C-level, creating an action plan for software correction and follow-up with all engineering and infrastructure teams involved.

Successfully delivered swift support for Telefónica network incidents, minimizing service disruption and enhancing customer satisfaction through effective issue resolution and cross-team collaboration.• Provided rapid, on-site and remote support to resolve Telefónica network incidents, ensuring minimal service disruption. • Acted as focal point for addressing IP, DSL, and ATM Backbone network issues, applying corrective actions to maintain network stability. • Collaborated across teams to ensure traceability and effective resolution of network problems, maintaining direct communication with the Technical Assistance Center (TAC) for escalation. • Monitored network improvements in coordination with stakeholders across customers, suppliers, and partners, driving continuous performance enhancements.

• Supported the Cisco Device Demonstration Laboratory, successfully performing software and hardware installations, configurations, and troubleshooting, ensuring operational efficiency. • Designed effective network topologies and deployment solutions to test and demonstrate Cisco device functionality, enhancing product reliability and client confidence. • Collaborated with Senior Systems Engineers during partner visits to accurately understand and fulfill client needs, strengthening relationships and boosting satisfaction.• Conducted training sessions and presentations on Cisco products and technologies for business partners and Cisco Technical Assistance Center analysts, improving technical expertise and partner capabilities.