Daniela Bernardo De Souza, Mba Email & Phone Number

São Paulo, São Paulo, Brazil

• As part of the Global ePMO, I am leading global efforts to modernize ways of working, accelerating digital transformation, reducing complexity and positively impacting the manufacturing industry.
• Establishing a world-class Agile Community of Practice with 290+ participants, enhancing cross-functional collaboration and fostering innovation in projects.
• Providing specialized training and guidance on different ways of working - Predictive, Adaptive and Hybrids, from Upstream to Downstream, to improve operational efficiency and enhance customer success. Support the IT.
• Passionate mentor in the Women’s Network, fostering the development of female leadership and promoting diversity within the organization.

Barueri, Sao Paulo, Brazil

• Successfully Led Digital Transformation Program focused on B2B Product Modernization, enhancing software development processes and aligning them with strategic growth objectives.Key Achievements:
• Leadership - As an Agile Coach and Team Coordinator at Work Stream B2B, I effectively managed a team of 10 Agile Masters and 16 Agile Teams, implementing modern agile frameworks and practices while playing a key role.
• Agile Coaching - Leveraging my extensive experience in scaling agile methodologies, I successfully organized and facilitated 11 ARTs (Agile Release Plan) / PIs - Product Increment Plannings, engaging over 450.
• CI and Change Management - I challenged the status quo and promoted continuous improvement in digital product development processes, ultimately enhancing value delivery for the organization and its customers. I.
• Data Analitycs - My role extended to configuring and administering Azure DevOps work management software, and I co-created a Metrics Dashboard in Power BI. This dashboard highlighted key operational metrics such as.

Barueri, São Paulo, Brazil

• Led Digital and Agile Transformation initiatives within the Acquirer Program, effectively coordinating two dedicated squads.
• Successfully migrated the register base from the Cielo processor to Alelo, while establishing a streamlined Accreditation squad integrated with a Chat Bot - an innovative solution.
• Overseeing 12+ indirect reports, I ensured effective communication between technical and business teams and facilitated Scrum ceremonies to enhance process efficiency and product quality.
• Proactive monitoring of critical issues mitigated risks to migration schedules, while I designed the integration of Azure DevOps with Service Now to automate incident management. Additionally, I organized the company’s.

São Paulo, São Paulo, Brazil

• Successfully led the digital transformation with the development of the GloboAds Digital Advertising Platform.
• Facilitated Scrum ceremonies - daily stand-ups, reviews, retrospectives and planning - while actively supporting my team (10+ direct reports) in overcoming impediments and collaborating with other teams to ensure.
• Had the opportunity to practice dual track agile, promoting in parallel 2 main stages: Discovery and Delivery. Effectively communicated project milestones and product performance indicators in business review meetings.
• Additionally, participated in OKR Syncs to track key results and strategically adjust our approach for the continuous evolution of the GloboAds Advertising Platform.

Lisbon Area, Portugal

• At Vodafone Program, I expertly managed agile software development for Prepaid Mobile and Corporate Products, ensuring the delivery of high-quality integrated solutions for both fixed and mobile communications.Key.
• As a High Qualified Professional Expatriate based in Lisbon I successfully served as a Digital Transformation Subject Matter Expert (SME) for three squads with over 20 indirect reports.
• I enhanced the onboarding process and streamlined key operational workflows, significantly boosting efficiency and quality of deliverables. By facilitating Scrum ceremonies - such as Daily Stand-ups, Planning meetings.
• Additionally, I played a key role in defining cross-cutting KPI indicators, which provided critical insights into team performance. As an active member of the Communities of Practice (CoP), I contributed to promoting.

São Paulo Area, Brazil

• Effectively managed impactful strategic programs that significantly enhanced Customer Satisfaction through Robust Secure Credit Solutions, adeptly guided the Anti-Fraud team in adopting efficient lean practices, and.
• As a Program Manager in the Decisions Analytics (DA) business unit, I successfully led multiple strategic customer-facing programs, ensuring seamless communication between the company and high-profile clients.
• Through my mentorship of the Anti-Fraud team, I facilitated the adoption of lean and agile practices, enabling the creation of a product update roadmap that increased efficiency in adjustments and parameterizations.
• In partnership with the IT Agile Center of Excellence, I played a crucial role in preparing teams for digital transformation. As an invited Agile Coach for the Initiative Kaikaku (radical change), I successfully.

Barueri - São Paulo

• Program and Project Manager leading the successful execution of three Strategic Program Initiatives: Digital Products, Multi-Benefits Card, and Fleet Management. Delivered impactful results by driving these programs.
• Digital Program - Structured and led projects from inception to launch, ensuring alignment with strategic business objectives while managing cross-departmental dependencies.
• Multi-Benefits Card - Developed a new product from scratch, involving departments such as Marketing, CX, Sales, Legal, and technical teams. Emphasized security considerations during product design, ensuring compliance.
• Fleet Management - Organized the program, established a prioritization framework, and created a roadmap to address fleet managers' needs while ensuring security standards were maintained. Implemented Scrum workflows.

São Paulo E Região, Brasil

• Experienced IT Program Manager with a focus on delivering successful data center migrations and cloud adoption initiatives. Proven track record of managing complex projects, coordinating technical vendors, and leading.

São Paulo E Região, Brasil

• Spearheaded the IT Governance Department to attend Market Products & Services, ensuring strategic alignment with end customer demands. My leadership encompassed robust frameworks, performance metrics, and process.
• Led IT projects for Marketing Products and Services, led 3 direct reports to ensure successful delivery.
• Supported business areas from initial demand requests through prioritization, solution alignment with the architecture team, and coordination of technical solution meetings with relevant IT system teams, ensuring.
• Co-created and implemented the RFP process for IT procurement outsourcing strategy, optimizing third-party service integration across the department.
• Facilitated the Systems Technical Forum, acting as a mediator to align solutions, cost-benefit analysis, and drive faster decision-making to meet time-to-market goals.
• Produced executive-level presentations detailing project status, delivery estimates, progress, and business portfolio indicators to maintain transparency and inform stakeholders effectively.

São Paulo E Região, Brasil

• Successfully automated the Vivo Valoriza loyalty model for end customers, enhancing benefits distribution through a score classification system.
• Collaborated closely with technical leads, business analysts, cross-functional technical teams, and key business areas, monitoring activities to ensure on-time project delivery while addressing constraints and.
• Conducted critical analysis of time, cost, and solution deviations, assessing impacts and developing action plans to keep the project on track.
• Organized and led core team meetings, created materials, monitored progress, and reported updates to maintain stakeholder engagement and effective cross-team communication.

São Paulo E Região, Brasil

• Spearheaded the IT Portfolio for Mobile Internet and Innovation projects, effectively prioritizing and accelerating system implementations for cutting-edge digital products and services.
• Led and managed the IT Portfolio for Mobile Internet, Innovation, and Quick Deployment projects, indirectly guiding and coordinating the efforts of over 10 business analysts, ensuring alignment with project goals and.
• Balanced program and project portfolios by optimizing cost, time, and performance metrics, leveraging scorecards to drive informed decision-making and efficient resource allocation. Ability to manage competing.
• Served as the primary IT focal point for Product and Marketing departments, addressing and managing system implementation requirements to support the launch of new digital products and services, while also driving the.
• Conducted needs assessments, gathered both functional and non-functional requirements, prioritized based on complexity, and initiated new projects, effectively evaluating and determining project prioritization within.

São Paulo E Região, Brasil

• I played a key role in the systems migration for Vivo following the joint venture of 7 companies in Brazil, leading comprehensive Software Quality Assurance Programs and adeptly managing multiple projects to ensure.
• Led Software Quality Assurance Programs, with several simultaneous Projects with 15+ outsourcing directed reports, from project concept to closure, ensuring timely, high-quality software delivery.
• Successfully executed complex data migration projects for Data Warehouse, Online Billing, Partner Management, Revenue Assurance, Anti-Fraud and CRM systems, reducing risks and ensuring smooth transitions with.
• Managed integrated IT testing using HP Quality Center, improving software reliability and product quality.
• Developed and aligned the Software Quality Assurance process with IT Governance, and trained users on testing methodology and defect management, enhancing testing efficiency.
• Resolved supplier issues, managed team resources, and contributed to Go/No Go decisions, ensuring project goals were met without conflicts.

• Successfully delivered swift support for Telefónica network incidents, minimizing service disruption and enhancing customer satisfaction through effective issue resolution and cross-team collaboration.
• Provided rapid, on-site and remote support to resolve Telefónica network incidents, ensuring minimal service disruption.
• Acted as focal point for addressing IP, DSL, and ATM Backbone network issues, applying corrective actions to maintain network stability.
• Collaborated across teams to ensure traceability and effective resolution of network problems, maintaining direct communication with the Technical Assistance Center (TAC) for escalation.
• Monitored network improvements in coordination with stakeholders across customers, suppliers, and partners, driving continuous performance enhancements.

São Paulo E Região, Brasil

• Supported the Cisco Device Demonstration Laboratory, successfully performing software and hardware installations, configurations, and troubleshooting, ensuring operational efficiency.
• Designed effective network topologies and deployment solutions to test and demonstrate Cisco device functionality, enhancing product reliability and client confidence.
• Collaborated with Senior Systems Engineers during partner visits to accurately understand and fulfill client needs, strengthening relationships and boosting satisfaction.
• Conducted training sessions and presentations on Cisco products and technologies for business partners and Cisco Technical Assistance Center analysts, improving technical expertise and partner capabilities.

Mba - Master Of Business Administration, Strategic And Economic Project Management

Postgraduate Degree, Software Engineering

Bachelor, Information Systems Enphasys In Strategic Planning