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Daniela Baez Email & Phone Number

Team Leader - Genesys Cloud Platform at Securitas Direct by Verisure
Location: Madrid, Community Of Madrid, Spain 7 work roles 4 schools
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Current company
Securitas Direct by Verisure
Role
Team Leader - Genesys Cloud Platform
Location
Madrid, Community Of Madrid, Spain
Company size
7965 employees

Who is Daniela Baez? Overview

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Daniela Baez is listed as Team Leader - Genesys Cloud Platform at Securitas Direct by Verisure, a company with 7965 employees, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Daniela Baez.

Daniela Baez previously worked as Global Product Owner at Securitas Direct By Verisure and Product Owner at Securitas Direct By Verisure. Daniela Baez holds Ingeniería, Ingeniería De Telecomunicaciones, Caracas, Venezuela from Universidad Católica Andrés Bello.

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Securitas Direct by Verisure

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Profile bio

About Daniela Baez

Sólida formación en el área de Telecomunicaciones. Destreza en el área de evaluación, ejecución y control de proyectos operativos. Capacidad de análisis y solución de problemas. Excelente manejo en relaciones interpersonales para trato con clientes, proveedores y otros empleados. Capacidad para trabajar bajo presión. Proactiva. Responsable. En miras para la Gerencia de proyectos de alta capacidad

Listed skills include Telecomunicaciones, C++, Alcatel Lucent, 5620 Sam, and 10 others.

Current workplace

Daniela Baez's current company

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Securitas Direct by Verisure
Securitas Direct By Verisure
Team Leader - Genesys Cloud Platform
Madrid, ES
Website
verisure.com
Employees
7965
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7 roles

Daniela Baez work experience

A career timeline built from the work history available for this profile.

Managed Services Engineer

Dimension Data

Madrid

  • Responsable de velar por la creación, gestión, seguimiento, resolución y soporte a incidencias de los distintos elementos de los Contact Center de Iberdrola S.A (IVR, sistemas de grabación, red inteligente, sip server.
  • Dominio avanzado en sistemas de gestión para la resolución de incidencias de Contact Center basados en plataformas de Nice, Genesys e Interactive Intelligence y Alcatel. (Nice Sentinel, Nice Performance, Genesys.
  • Dominio avanzado en sistemas de monitorización de Contact Center (IBM Siac Tivoli, CA Spectrum OneClick, nGeniusOne, CACTI)
  • Implementación, configuración y soporte intermedio de: sondas Netscout (nGeniusOne)
  • Continua comunicación con responsables del negocio de Centros de Contacto de Iberdrola Comercial e Iberdrola Distribución para la atención de exigencias e intereses del servicio.
  • Relación directa con proveedores de servicios y mantenimiento, operadores de telecomunicaciones que brindan servicios de telefónica fija, móvil y red inteligente.
Jun 2015 - Jan 2019

Operation Manager

Ericsson

Caracas, Venezuela

  • Responsable del 1er y 2do nivel de soporte a los clientes corporativos de Telefónica Venezuela. Liderando 50+ ingenieros dedicados al soporte, identificación, canalización, seguimiento y solución a incidencias.
  • Trabajo con esfuerzo colectivo, innovación, conocimiento de la organización (cliente / proveedor), orientación a resultados, adaptabilidad, rol supervisorio, liderazgo, manejo de personal, motivación de personal.
  • Aseguramiento de la calidad de los procesos de la coordinación, manejo y control de la información confidencial de los usuarios.
  • Coordinación de áreas dentro de la gerencia: Gestión de Incidencia, problema y cambio.
  • Manejo avanzado de herramienta de creación, gestión y seguimiento de incidencias, BMC Remedy Service Desk 7.5 y BMC Remedy Incident Management 7.6
  • Dominio avanzado de sistemas de gestión que soportan tecnologías: Frame Relay-TDM, MPLS, L2L Túneles VPN Centrales telefónicas a través del Core Axe Ericsson.
Sep 2011 - Jun 2015

1St Level Operation

Ericsson

Caracas, Venezuela

  • Registro, gestión y seguimiento de incidencias a través de la herramienta de gestión BMC Remedy Service Desk 7.5.
  • Troubleshooting avanzado para tecnologías: Frame Relay, ATM, TDM, MPLS, L2L, Ip Centrex, Centrales telefónicas.
  • Manejo avanzado de gestores y protocolos: Alcatel Lucent (5620NM, 5620SAM), Huawei U2000, HpOpenView, NetXpert, EntreView, Winfiol Ericsson, ECI NM, Putty, Secure CRT, SSH y Telnet
  • Routing & switching para router PEC y CPE (Core & Customer). IOS: Cisco y Teldat.
Mar 2011 - Sep 2011
Team & coworkers

Colleagues at Securitas Direct by Verisure

Other employees you can reach at verisure.com. View company contacts for 7965 employees →

DM Dario Martinez Pablo Dario Martinez Pablo Colleague at Securitas Direct By Verisure Terrassa, Catalonia, Spain, Spain View → JT Jamal Tama Jamal Tama Colleague at Securitas Direct By Verisure Panningen, Limburg, Netherlands, Netherlands View → MS Michela Serpi Michela Serpi Colleague at Securitas Direct By Verisure Canary Islands, Spain, Spain View → MF Malina Focsaneanu Malina Focsaneanu Colleague at Securitas Direct By Verisure London, England, United Kingdom, United Kingdom View → JL Jose Luis Maya Jose Luis Maya Colleague at Securitas Direct By Verisure Seville, Andalusia, Spain, Spain View → PP Paula Prieto Feria Paula Prieto Feria Colleague at Securitas Direct By Verisure Spain, Spain View → SC Sandra Corbacho Delgado Sandra Corbacho Delgado Colleague at Securitas Direct By Verisure Getafe, Community Of Madrid, Spain, Spain View → MM Marta Morales Camps Marta Morales Camps Colleague at Securitas Direct By Verisure Greater Barcelona Metropolitan Area, Spain View → MO Maria Oca Garcia Maria Oca Garcia Colleague at Securitas Direct By Verisure Jerez De LA Frontera, Andalusia, Spain, Spain View → KB Keropp Brito Keropp Brito Colleague at Securitas Direct By Verisure Maringá, Paraná, Brazil, Brazil View →
4 education records

Daniela Baez education

Diplomatura, Gerencia De Proyectos, Caracas, Venezuela

Centro Internacional De Actualización Profesional - Ciap Ucab

Tecnicatura, Consultor Sap, Madrid, España

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FAQ

Frequently asked questions about Daniela Baez

Quick answers generated from the profile data available on this page.

What company does Daniela Baez work for?

Daniela Baez works for Securitas Direct by Verisure.

What is Daniela Baez's role at Securitas Direct by Verisure?

Daniela Baez is listed as Team Leader - Genesys Cloud Platform at Securitas Direct by Verisure.

Where is Daniela Baez based?

Daniela Baez is based in Madrid, Community Of Madrid, Spain while working with Securitas Direct by Verisure.

What companies has Daniela Baez worked for?

Daniela Baez has worked for Securitas Direct By Verisure, Dimension Data, and Ericsson.

Who are Daniela Baez's colleagues at Securitas Direct by Verisure?

Daniela Baez's colleagues at Securitas Direct by Verisure include Dario Martinez Pablo, Jamal Tama, Michela Serpi, Malina Focsaneanu, and Jose Luis Maya.

How can I contact Daniela Baez?

You can use AeroLeads to view verified contact signals for Daniela Baez at Securitas Direct by Verisure, including work email, phone, and LinkedIn data when available.

What schools did Daniela Baez attend?

Daniela Baez holds Ingeniería, Ingeniería De Telecomunicaciones, Caracas, Venezuela from Universidad Católica Andrés Bello.

What skills is Daniela Baez known for?

Daniela Baez is listed with skills including Telecomunicaciones, C++, Alcatel Lucent, 5620 Sam, 5620Nm, Huawei U2000, Incidencia, and Bmc Remedy.

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