Daniela Balbás Email & Phone Number

Madrid, Comunidad De Madrid, España

Madrid, Madrid, España

My role as New Development coordinator involves providing guidance on all aspects related to real estate promotion. This includes defining the product that best fits the demand, setting price ranges, projecting sales pace, and developing an ideal marketing and commercialization plan to achieve objectives. Additionally, I am responsible for training the sales agents on selling and marketing properties by presenting projects to potential buyers, attending in-person and online meetings to explain advantages, distribution, location and pricing information, and highlight investment opportunities using sales skills based on experience.As a Senior Sales Advisor I provide guidance and advice on high-end properties to potential clients. I am responsible for understanding the unique needs and preferences of affluent buyers, showcasing exclusive properties, negotiating deals, and ensuring a seamless and personalized experience throughout the sales process. Additionally, I collaborate with developers, architects, and marketing teams to create bespoke marketing strategies and promotional campaigns to attract high-net-worth individuals and drive sales in the luxury real estate market. Also I hace develop experience on property valuation, listing, and personalized marketing plan design; which has allowed me to excel in strong negotiation skills and proven track record in driving sales and providing personalized client experiences.

Madrid, Madrid, España

As an experienced professional in property management, I successfully established and expanded a department in Madrid, delivering exceptional service and satisfaction to clients. In my role, I oversaw property management operations, acquired new properties, managed rental agreements, and ensured properties were well-maintained and profitable. Through strong leadership, strategic planning, and effective communication, I played a key role in the growth and success of the business. My ability to build relationships and provide excellent customer service has been instrumental in achieving client satisfaction and business expansion.

Madrid Area, Spain

As an Administrative Assistant to the Sales Team in Madrid, I excelled in managing contracts, client relations, accounts receivable and payable, and organizing events and marketing initiatives. Additionally, I maintained contact with developers for new projects. My dedication and hard work were recognized within six months, leading to a well-deserved promotion. I am proud to have demonstrated my capabilities and commitment to excellence in this role.

Alcobendas, Madrid, Spain

In my role as a Customer Service Representative, I handled incoming calls and emails from customers, troubleshooted technical issues, and performed daily administrative tasks with precision and efficiency. I also took proactive measures to verify suspicious transactions and mitigate the risk of fraud, while ensuring compliance with Data Protection Laws. My dedication to providing exceptional service and my ability to address challenges promptly and effectively allowed me to excel in my performance.

London, Reino Unido

Manage customer inquiries through various channels such as telephone, chat, social media, and email, providing a consistently high level of service. I have consistently achieved the highest customer service ratings, as evaluated by both customers and internal audits that assess and evaluate call interactions.

Venezuela

Organize and oversee the B2B activities within the national and international department, with a primary focus on ensuring customer satisfaction. This encompassed developing and implementing strategies to optimize operations and enhance service delivery.I was responsible for generating comprehensive reports of high quality to analyze and monitor operational performance. These reports were instrumental in identifying areas for improvement and implementing corrective measures to drive continuous enhancement.Additionally, I provided support to team members (6-8) addressing their needs and facilitating coordination with other departments within the organization to streamline processes and promote synergy.Moreover, I actively participated in customer meetings, leveraging negotiation skills to explore opportunities for introducing new services and acquiring new clients. My goal was to foster growth and expansion while maintaining a strong focus on meeting customer needs and expectations.

Venezuela

I led a team dedicated to ensuring prompt and efficient B2B services for our international clients, including prominent names such as CMA-CGM, DHL, Panalpina, Kuehne & Nagel, DB Schenker, Intermarine, Seafreight, Tropical Shipping Line, among others. I supervised the team's activities to guarantee timely attention to all client requests, fostering strong relationships and meeting their diverse needs.I regularly visited clients to gather feedback, address concerns, and resolve any issues that arose, fostering a collaborative approach to improving joint operations and enhancing overall satisfaction.I was responsible for generating and analyzing invoicing and collections reports, identifying opportunities for development and growth with international clients across Barbados, Trinidad and Tobago, Costa Rica, Mexico, Honduras, and Guyana.In addition to maintaining existing client relationships, I actively pursued opportunities to expand our business by focusing on acquiring new customers, leveraging market insights and strategic initiatives to drive growth and diversification.In my daily activities I visited clients to receive suggestions, complaints or disputes cases among other needs to improve joint operations.Elaborated and analyzed invoicing/collections reports to carry out development activities with international clients in Barbados, Trinidad y Tobago, Costa Rica, Mexico, Honduras y Guyana. Expanded the business focusing in new customers

Venezuela

In my role, I functioned as the primary point of contact between customers and the organization on a daily basis. I adeptly handled inquiries and resolved complaints, earning the confidence of our clientele in our ability to address any disputes their end customers may encounter.Regular meetings with customers were a key aspect of my responsibilities, where I provided comprehensive updates on operational results, including tracking and daily movement reports, documentation statuses, port activities such as stop dates and discharges, itineraries, gate activity, and other intermodal equipment statuses. These meetings also served as opportunities to receive valuable feedback from customers, which was instrumental in continuously improving our service delivery.I ensured the timely reconciliation and thorough review of receivable accounts to uphold accurate financial records and streamline payment processes. Also played a pivotal role in training and leading other members of the team, fostering a collaborative and high-performing work environment geared towards achieving organizational goals.

Venezuela

Following completion of training in Global ERP and successfully passing an audit conducted by the headquarters in Korea, Venezuela was established as an independent subsidiary. In this capacity:I managed accounts receivable collections for the service division, proactively contacting business customers to address overdue payments and ensure timely resolution.I was responsible for preparing monthly closings for accounts receivable, meticulously processing and analyzing all collection reports to maintain accurate financial records.Additionally, I verified bank accounts and processed payments into the SAP system, ensuring seamless financial transactions and adherence to established protocols.Furthermore, I handled the setup and maintenance of customer files, conducting data entry, managing payment clearings, monitoring payment promises, maintaining blacklists, and managing offset accounts.In cases where debts remained unpaid despite previous efforts, I initiated legal proceedings in accordance with established procedures, ensuring the protection of company interests and compliance with legal requirements.

Venezuela

Held a diverse set of responsibilities, focusing on managing the personal and corporate agendas for both the partners and the controller. This included overseeing their schedules, prioritizing appointments, and ensuring efficient time management.Additionally, I took charge of all administrative tasks within the company, ranging from purchasing and accounts payable/receivable to general services management. This involved handling procurement processes, managing financial transactions, and overseeing office operations to ensure smooth day-to-day functioning.Moreover, I played a central role in organizing and coordinating corporate events, from small meetings to large-scale functions. This included logistical planning, venue coordination, and ensuring all necessary arrangements were in place for successful events.As the primary point of contact for internal and external communications, I acted as a liaison between stakeholders and the partners or controller. This involved promptly addressing inquiries, forwarding messages, and facilitating effective communication channels.Furthermore, I coordinated travel arrangements for company personnel, managed expense reports, and facilitated reimbursement processes, ensuring adherence to company policies and efficient handling of travel-related matters.

Venezuela

In this role, I held a pivotal position in managing the client #1 account for the company, emphasizing the importance of this key client relationship. A significant part of my responsibilities involved coordinating travel and accommodation arrangements for expatriate personnel, ensuring their seamless transition and comfortable stay.Additionally, I played a crucial role in handling legal documentation required for various transactions and agreements with third-party solicitors. This included setting up and updating files, ensuring compliance with legal requirements, and facilitating smooth processes for our client.

Venezuela

Support the Oil Industry division, I served as the primary assistant to the partner, director, and manager. This encompassed a wide range of responsibilities, including managing their personal and corporate schedules, handling incoming and outgoing communications via calls and post, and drafting various letters and documents as required.One of the key aspects of my role was providing assistance, support, and oversight to a team of over 150 auditors. These auditors were dispersed across more than 15 clients within the petroleum sector. I was responsible for managing their time reports, expenses, and travel accommodations, ensuring efficient and effective operations within the division. This involved coordinating with team members to address any issues or concerns and providing guidance and assistance as needed.

Venezuela

Promoted to serve as the Executive Assistant to the General Director of a petroleum company, where I also supported various foreign managers. This multifaceted position involved managing both corporate and personal agendas, including scheduling meetings, coordinating events, staying updated on industry news, and handling communications.A significant aspect of my role was attending meetings alongside the Director and other executives, where I took detailed notes and prepared comprehensive memos to ensure effective communication and follow-up on action items.Furthermore, I played a key role in facilitating the transition of foreign managers and their families to Venezuela, assisting with logistical arrangements and daily transportation needs, both within and outside of Caracas. This included coordinating various aspects of their integration to ensure a smooth transition and comfortable living experience.

Venezuela

After demonstrating strong organizational and planning skills as a receptionist, I was promoted to a role where I coordinated and organized travel arrangements for all company personnel, arranged and filed purchase orders while ensuring completeness of documentation (P.O, Credit/Debit Notes, and Invoices), requested quotations from various suppliers to secure the best option in terms of profitability and quality, and received and verified all requested materials for quality and quantity against the purchase order.

Venezuela

As a receptionist and assistant to management at a petroleum company, my responsibilities included greeting visitors and directing them to the appropriate person or department, attending to inquiries in person, over the phone, and via email, assisting managers with office duties, and coordinating and overseeing deliveries while managing mail distribution to various offices and oil fields.

Bachelor Of Science In Managment, Business Administration And Management, General

Diplomacy, Foreign Trade

Activities and Societies: Commerce

Associate In Business Administration, Business Administration And Management, General