Led client relationships, ensuring tailored solutions to their needs. Developed strategies balancing creativity and efficiency to deliver results. Focused on building trust and customer satisfaction in every interaction. Reported to the General Manager.Expanded the network of potential clients, crafted the customer journey, and managed the sales funnel, exceeding monthly targets by 30%.Strengthened relationships with existing clients, providing timely responses, close communication, and ensuring the best quality within budget constraints.Refreshed the corporate image and concept, activating new sales channels such as the Web and social media.

Responsible for developing strategies to attract new clients and maintain updated financial information. Reported to the partners.Developed the website, logo, and digital marketing strategy for social media platforms using Adobe Illustrator and Photoshop, resulting in a 15% annual sales increase.Created a management dashboard in Excel with key financial indicators, providing accurate and timely information for decision-making.

Led the implementation and execution of technological processes tailored to the needs of the assigned client portfolio (banking and healthcare) to enhance their experience. Reported to the Operations Manager.Designed and implemented technological processes for performance management, work environment, and talent management, achieving 100% implementation. Provided support to senior and middle management during crises, with an average customer satisfaction index of 6.8/7.Advised on the implementation of digital transformation policies for both the client team and Rankmi support team, using Slack, Trello, and AirTable to improve response time to user queries and issues.

Promoted employee growth, well-being, and performance focusing on digital transformation. Managed talent development and promoted campaigns to enhance well-being and connection with the company culture. Supervised 10 staff members, reporting to the Board.Led the conceptual development, implementation, training, and monitoring of software for work planning and 360° performance evaluation for 700 employees and 15 departments across 6 branches, positively impacting the work environment.Designed and implemented the Responsibility Levels project, establishing managerial, tactical, and operational profiles across the group of companies, ensuring coherence between roles and compensation.

Led projects to promote connection and identification with the organization's values and culture. Managed 2 staff members, reporting to the Human Area Manager.Developed promotional campaigns and training programs such as Building a Common Culture, Path to Excellence, Alpha Strengths, Service Quality, Coaching Techniques, and Strategic Planning.Diagnosed and provided solutions to mitigate conflicts in operational and technical teams.