Daniela Barrera Vargas Email & Phone Number

Milan, It

Milan, Lombardy, Italy

* Monitored and ensured the accurate management of the KYC (Know Your Client) process, overseeing 22 agents hired since November 2023 to enter and manage customer data in Scalapay's payment institute database. * Conducted daily reviews of 10% of total cases handled by agents, evaluating the accuracy of case resolution, timeliness, and proper insertion of client data into the system. * Identified and addressed key areas for improvement in the error rate of customer support agents, fostering ongoing refinement in service delivery. * Conducted monthly reviews of approximately 1500 customer service tickets from 25 agents across Spanish, French, and Italian markets, identifying areas for enhancement and implementing actions to reduce error rates. * Innovated customer success processes, implementing targeted solutions that significantly reduced customer churn rates and increased customer retention. * Collaborated cross-functionally with internal teams (operations, risk, payment, and product development) to ensure a seamless customer journey and drive continuous improvement in customer success metrics. * Leveraged data analysis and customer feedback to identify pain points, developing action plans that notably reduced customer complaints and increased positive reviews.

Milano, Lombardia, Italia

• Coordinator of medical and technical assistance across Italy, Spain and France.• Manage communications between, insurance companies, travel agencies, suppliers and patients.• Concise and efficient problem solving and risk assessment when organizing interventions for volatile andcomplicated situations.• Manage all paperwork and logistics for, medical repatriation, ambulance rental, air ambulance, medical taxiand in-flight assistance by medical and paramedical personnel.• Meet deadlines of time-sensitive situations.• Updating of the processes and procedures relating to each of the assistances on the CRM, achieving goalsrelated to productivity and the quality of the work performed

Milano, Italia

• Logistic and legal management of restaurant personnel.• Coordination of the developement for original Besame Mucho 'pop-up' (part of Mexican Pavilion at Expo 2015) to transfer of stand-alone location in Piazza Alvar Aaalto

Milano, Italia

Responsible for the communication plan.Events organization.Work for Expo Milano 2015 project: Logistic and legal management of personnel to be brought to Expo from Mexico City. Referent Mexico-Italy

Mexico City Area, Messico

Mexico City Area, Messico

Dissemination and research project on Political Marketing, drafting of the research paper "The studies and theories of political communication and political marketing in Mexico".

Laurea Magistrale Lm In Scienze Umanistiche E Sociali, Public Opinion, Marketing And Communication Research, 110/110

Laurea Magistrale Lm In Scienze Umanistiche E Sociali, Comunicazione Pubblica E D'Impresa Curriculum "Public Opinion, Market And Communication Research", Voto Finale 110/110

Ricerche di mercato e analisti dell’opinione pubblica

Comunicación Social, Laurea Quadriennale

Digital Marketing, Web Reputation Management E Experience & Digital Design