Creating ultimate experiences in Jumeirah's Five Star Deluxe property (acclaimed as the only 7 Star Hotel by media and travelers) which employs 1200 staff members and operates 202 deluxe suites, worldwide known spa facilities, lavish ballroom and 5 conference boardrooms. Driven by the unsurpassed image of the hotel, focused on providing quality arrival experience, excellence in every service provided (check in, show around, concierge, cashiering and payments) exceeds guest's expectations and requirements. Leading by example, unselfishly shares experiences and trains new colleagues, providing high quality performing teams.

Proved and highly acclaimed for achievements in the previous role, was temporarily assigned to assist with the specific company's requirements and tasks in the Head Office for more than 10 five star hotels, many famous restaurants, one residential property, and water park and hospitality management academy.

In the grandiose cruiser and the pride of Carnival, with total of 1 379 staterooms, passenger capacity of 2 758 and total crew 1 100, managed to welcome all guests and ensured comforts and personalized service. Supervising the team of 14 crew members was in charge of scheduling and organizing work tasks, maintaining the cleanliness of the Lobby and handling guests 'complaints and unresolved issues in a timely manner. Coordinated with the Purser Manager reviewed the arrival of guests including VIPs and ensured company policies and standards were followed. Created itineraries for guests and liaises with port travel agencies, booked tours and site seeing for guests. Trained and managed team of Hospitality who serve as information ambassadors.

Supervised the work of bar staff and other bartenders in 1 026 staterooms cruiser with the capacity of 2 052 passengers. Created drink recipes, mixed ingredients, planed bar menus and arranged bottles and glasses to make attractive displays. Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, counseling on ship emergencies and providing escort to the staterooms.

In the boutique, 25 rooms property for leisure and business travels, with own spa and fitness facilities, restaurant and event hall managed to surpass the guests and managers expectations in fulfilling the multi tasks such as: greeting guests, checking them into the hotel, providing information on hotel amenities, anticipating and responding to their needs, listening and resolving complaints and providing excellent customer service throughout their stay.