Daniela Brazzero Velez Email & Phone Number

Calgary, Alberta, Canada

We don’t just want to do good marketing, we want to do marketing that does good too. To us that means working directly with companies, charities and non-profits of all sizes that want to leave their mark on the world we live in. Whether you’re putting food on a plates, or putting donations in an account we want to help you get noticed and make a difference.

Canada

Engage visitors with enthusiasm, clearly explain subscription options, and manage front desk operations efficiently. Collaborate with trainers to guide new members through their initial workouts. Drive membership sales, address member concerns professionally, and contribute to marketing events to enhance studio visibility.● Welcome each studio visitor with energy, presenting the business concept and detailing the various membership options available to all interested parties.● Oversee front desk operations, including answering phones, engaging with members, providing studio tours, and converting 50% of leads into memberships.● Collaborate with trainers to guide new members through their initial Orangetheory workout, drive membership sales, and achieve a 30% increase in monthly sales.● Address member concerns with professionalism, participate in marketing and outreach events, and ensure the studio is consistently clean and organized.

Toronto, Ontario, Canada

Dynamic Customer Relations Specialist with a proven track record of fostering positive client interactions and maximizing satisfaction. Experienced in implementing strategies to enhance guest experience and resolve inquiries efficiently. Proficient in building long-term relationships to drive loyalty and retention. ● Strong analytical and problem-solving skills with attention to detail and accuracy in the management process.● Elevated client satisfaction scores by 27% through proactive relationship management initiatives.● Utilized feedback mechanisms to gather insights, leading to a 15% increase in service quality and coordinated cross-departmental collaboration to enhance administrative efficiency and ensure seamless client interactions.● Implemented comprehensive follow-up initiatives, increasing repeat business and customer loyalty by 20%, while resolving 93% of escalated customer issues within 24 hours, significantly enhancing client retention rates.

Maryland, United States

Oversee daily office operations and manage digital media presence, including content creation and design, social media and website maintenance. Administrative management with strong organizational, prioritization and communication skills.● Ensure administrative tasks are performed with high accuracy to maintain smooth and efficient operations within the organization, with regular reporting to the CEO.● Develop and implement innovative digital strategies to improve online engagement, increasing the number of followers and customers by 35% within six months.● Effectively managed and coordinated the scheduling of meetings, appointments, and events while optimizing digital procedures to increase productivity.

Maryland, United States

Experienced fitness professional skilled in designing and leading dynamic dance lessons tailored to individual class needs, fostering skill development and confidence through personalized feedback and goal setting. Leads safe, engaging group fitness sessions, prioritizing well-being and promoting holistic wellness through dance.● Develop and implement Zumba and multiple Latin style lessons, combining choreography and performance strategies appropriate to the specific class.● Monitor and evaluate student progress, providing constructive feedback to improve their skills and setting realistic goals that encourage them to growth with confidence in both dance and overall health. ● Lead safe and effective group fitness classes, providing clear instructions to maintain participant engagement and prioritizing safety through proper method and modifications.

Ecuador

Supports financial operations by preparing reports and assisting the Project Management Office with coordination, documentation and resource management. ● Compilation of departmental data to develop a digital manual designed to streamline the preparation of the annual budget by the Finance Department, ensuring a 35% improvement accuracy.● Conducted financial follow-up for 8 internal company projects, meticulously validating their profitability and delivering requested budgets promptly to meet established deadlines. ● Efficiently coordinate administrative functions, ensuring seamless communication between finance and project teams, while preparing accurate budget forecasts.

Ecuador

Efficiently managed executive tasks and communications, optimizing productivity through streamlined operations and strategic financial oversight. Provided meticulous administrative support and maintained confidentiality while ensuring seamless coordination of schedules at the highest professional standards.● Connecting executives and stakeholders with discretion and maintaining a high level of confidentiality.● Assist in budget management, financial tracking, and contributing to the efficiency of CEO by identifying areas for improvement and implementing solutions.● Provide high-level administrative support to executives, including handling correspondence, emails, and phone calls on their behalf, ensuring timely and professional communication, managing calendars, scheduling meetings, and coordinating travel arrangements.

Ecuador

Efficiently manage all aspects of the retail experience, from delivering exceptional customer service and maintaining store organization to handling sales transactions, ensuring a seamless and satisfying environment while upholding company policies and procedures.● Provide exceptional customer service and personalized assistance to clients, addressing inquiries, resolving issues promptly, and ensuring a positive retail experience.● Ensure the store is organized, and visually appealing, including arranging merchandise displays and restocking shelves as needed.● Expertly oversee sales transactions, including cash and diverse payment methods, executing purchases and returns based on corporatize protocols and guidelines.