Daniela Brunetti Email & Phone Number

• Acting as the client facing delivery Single Point of Contact for the customer and ensuring accountability in the delivery model of the eWP contract.• Maintaining positive relationships with customers.• Identifying customer needs and overseeing service delivery within the business context.• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.• Managing finances and budgets.• Determining ways to reduce costs without sacrificing customer satisfaction.• Assessing customer feedback and using your creativity to establish, improve, and refine services.• Remaining organized and meeting deadlines.• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Asturias, España

Responsible for the coordination, management and provision of all platform release (electronic workplace) activities into her LSAs. - Coordination, management and provision of all platform release activities into the LSAs. - Single point of contact for Platform Release activities in the LSAs. - Escalation point for all issues relating to Platform Release activities in the LSAs. - Regular communication of all Platform Release activities to the CSC Global Platform Release Management.- Attendance at regular service reviews with ZFS client with relation to all Platform Release Management activities. - Governance of all Platform Release Management activities including engagement relevant technical areas. - Identification of potential service improvements for ZURICH. - Provide and discuss standard service reporting to ZURICH client. - Coordinate and manage issue resolution activities for applicable LSA. - Monitor service trends and take appropriate steps to ensure level of service is not diminished. - Track activities against agreed service levels and identify potential issue areas.

- Point of contact between customer and technicians in order to find the quickest solution to resolve customer escalations- Responsible for Italy and Spain customer escalations- Assign the tickets to the correct Resolver Group ( Remedy )- Monitor all open incident tickets- Ensure resolution within the SLA - Monitor Italian and Spain Third Parties queues- Provide Customer update- Provide relevant information to the RG if required- Resolution confirmation- Monitor WFM - SLA Scrubbing

• Responsible for a Territorial Marketing project for local development • Responsible for Local sustainable projects related to Local Agenda 21• Responsible for an Environmental education project• Elaboration of a Local Marketing Plan• Development and implementation of the web-site www.fareimpresa.cittadelfare.it• Implementation of Local sustainable projects related to Local Agenda 21• Co-author of the publication on local sustainable development called “Rapporto sullo stato dell’ambiente 2007 – Cittá del fare”• Implementation of an environmental educational project carried out in 10 high schools of Naples neighborhood• Organization of workshops and conferences for the promotion of the projects realized• Staff coordinator

• Responsible of the Project “Cava città della qualità” Social-economic research focused on the Municipality of Cava de’Tirreni (SA).• Elaboration of a core set of indicators to monitor the quality of life of the Municipality.