Responsible for supervising the team, managing all duties, andcoordinating all front desk activities, including calls, and guests services.Dealing efficiently with complaints and with a solid customer serviceapproach. Always worked on empowering and encouraging my team tothink and act independently, maintaining always the high standards set.

Coordinate front-desk activities, including distributing correspondenceand redirecting phone calls. Offering administrative support across theorganization. Ensure the front desk welcomes guests positively, andexecute all administrative tasks to the highest quality standards.

My responsibilities included check-in, check-out, registering guests,managing reservations, and providing information about rooms, rates,and amenities. Provided active support to the General Manager increating promotional packages, preparing, revising, and promoting themto t.o. and OTA. Managed contracts with about 40 OTA (under the GMsupervising). Managed public relations maintaining and improvingcontacts with about 30 partners to strengthen cooperation. Achieved… Show more My responsibilities included check-in, check-out, registering guests,managing reservations, and providing information about rooms, rates,and amenities. Provided active support to the General Manager increating promotional packages, preparing, revising, and promoting themto t.o. and OTA. Managed contracts with about 40 OTA (under the GMsupervising). Managed public relations maintaining and improvingcontacts with about 30 partners to strengthen cooperation. Achieved aconsiderable growth of room nights, from the about 4900 of 2006 tomore than 7500 until October of 2007. Show less